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Toyota Carlsbad
Carlsbad, CA
789 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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789 Reviews of Toyota Carlsbad
October 03, 2021
Horrible sales experience. We made a deal remotely. I was going to pick it up but I was busy over the weekend. I wanted to pay the deposit and complete the paperwork remotely so I was committing to buy the c going to pick it up but I was busy over the weekend. I wanted to pay the deposit and complete the paperwork remotely so I was committing to buy the car. They said they could not hold the car over the weekend and would let me know if the car was still available to be picked up on Monday. Nobody got back to me. They wanted to see if they could get a better deal over the weekend even if we already made a deal. Horrible sales experience. Don't shop there. More
by Galatasaray
Employees Worked With
Gus
Helpful August 22, 2021
Called in about a truck with a certain trim, after some hold-on and came back tried to sell me the base trim. I said thank you and need to go, wouldn't let me go and kept telling me how rare these trucks a hold-on and came back tried to sell me the base trim. I said thank you and need to go, wouldn't let me go and kept telling me how rare these trucks are and made up stories about they would be gone the next day. I said sure, congratulations on the quick sale. Still wouldn't let me go until I said I really needed to go and appreciated the time 3 times. He hung up before I was able to finish my sentence. Good job John, stop reading off the script and listen to the customer's requirements. More
by Timothy
Employees Worked With
Daisha Leon
April 30, 2021
Came to buy a truck. It was kind of dark. Salesman didn't disclose many issues not seen because of light issues. Turns out after finding a bad spot the paint he said they would help me fix that. Only the a disclose many issues not seen because of light issues. Turns out after finding a bad spot the paint he said they would help me fix that. Only the area I found . Purchase toyota Tacoma get home brakes locked up. Tailgate bent dents and paint damage..they should have mentioned. I was charged for an vehicle in good shape .but it was not maybe fair at most. I called Toyota of Carlsbad to talk to Salesman. He would not return my call. Very let down buyer. Got shamed More
by Qweb113
Employees Worked With
Johnnie saurez, Daisha Leon
January 18, 2021
Very disappointed in this dealership, they were very rude and dismissive. They were late to our scheduled appointment. When we asked to see used vans they said “oh, we sold most Of them today.” and dismissive. They were late to our scheduled appointment. When we asked to see used vans they said “oh, we sold most Of them today.” More
by Anonymous
Employees Worked With
Jose
January 20, 2020
Price increase AFTER deal offered Not a very organized place to say the least in regards to the sales team...but I don't even have the energy to go into that. I ended up buying from A Not a very organized place to say the least in regards to the sales team...but I don't even have the energy to go into that. I ended up buying from Austin Nguyen at Mossy Toyota instead. Let's just say Austin N at Mossy Toyota is a stand up guy who sticks to his word. Toyota Carlsbad is the biggest dealer in the area....they act like it too. I went there first and they could have had my business by simply sticking to the deal they offered via their "Toyota Express." Instead they gave me a bunch of stereotypical car salesman lines about "computer didn't calculate this...", "we don't lease that because...", "wait, we will lease that but not at the price we offered, it's gonna cost more because...", "let me get my managers...". By the time they came around to offering me the same price as Austin at Mossy (on a different truck) they had lost my respect and I wouldn't have bought from them if they had beat Austin's price. Trust me, go with Mossy and Austin Nguyen. The negotiation feels more like a discussion about your new vehicle price, Realizing my mistake and calling Mossy, saved me $100/month off of the "Toyota Express" price from Carlsbad. More
by vichoff
Employees Worked With
Vanessa McCormick, Jeff Curtis, Patrick
September 06, 2019
2020 Corolla Hybrid Martin Suarez was truly exceptional! Assisted me with selecting a great car, a 2020 Corolla Hybrid. Terrific dealership! Also, I want to thank the fin Martin Suarez was truly exceptional! Assisted me with selecting a great car, a 2020 Corolla Hybrid. Terrific dealership! Also, I want to thank the finance manager Mandi Grudek. I would definitely recommend buying or leasing from Toyota of Carlsbad. More
by Giga
Employees Worked With
Martin Suarez
August 30, 2019
My new Tacoma! Always a pleasure working with Jeff, Steve and Mandi! The team here always makes it easy, start to finish. I appreciate the fact that they will go abo Always a pleasure working with Jeff, Steve and Mandi! The team here always makes it easy, start to finish. I appreciate the fact that they will go above and beyond to get the right car and deal. This is my 3rd purchase from this store since 2014, and won’t go anywhere else. Can’t thank you enough and can’t wait to send more people your way: More
by thatsmattsmith
Employees Worked With
Jeff Curtis, Steven Robles, Mandi Grudek
March 15, 2019
Take your business elsewhere. Horrible Establishment 2015 Scion FR-S 55,685 miles If I had the option to give less than 0 stars I would. I visited this dealership on December 12th to fix an oil lea 2015 Scion FR-S 55,685 miles If I had the option to give less than 0 stars I would. I visited this dealership on December 12th to fix an oil leak. They diagnosed it as the common Timing seal leak. Had to go on my lunch break and bring my car to the dealership. Had to take 4 Ubers to pick my 1yr old up from daycare, get home, get back to work and then to the dealership the next day. Told me my car was ready and still had to wait an hour being late to pick my kid up from daycare and payed for additional time at the daycare. I had to bring my car back for another oil leak 30 days later on Jan 11th Guess what...The Timing cover was leaking again due to faulty workmanship and/or crappy sealant. They had my car for another day which caused me to have to take 4 more Uber rides. I was not offered a rental for either visit and when i asked about it they said I would be charged even though I was getting warranty work done. They instructed me that they fixed the Timing Leak but they now found a leak coming from the driver side Cam cap and it looks like someone previously resealed it using a black sealant and not Toyota's grey sealant so now its not covered under warranty and I would have to pay 3551.00 dollars to fix it. As you can expect I was furious and extremely disappointed. A month later I brought it back for what looked to be another Timing Seal Leak but after checking it out they said its the Cam cap leak and it has gotten worse and it'll be 3551.00 dollars to repair and it will not be covered over some sealant. The defective first gen throw out bearing also gave out and my car stopped on the highway yesterday 3/14/2019 and is inoperable so there's that problem now but that's another story. I created a case with Toyota and a case manager reached out to me to say it wont be covered under warranty because the sealant is different. The Case manager Hivi also told me the dealership said it looks like someone else worked on the exhaust before as well because a few exhaust bolts were different and any parts that aren't Toyota ie. the 1-2 bolts voids the warranty on those parts; FOR EXHAUST BOLTS! They cannot help me because a different sealant was used even though their Toyota sealant still leaks so the sealant isn't gods gift to sealant. Basically I'm being denied coverage on a part that would be covered but because of some insignificant detail it wont be. It's just a sealant not an aftermarket part that caused an issue, not because the car is modified, not because of a part was installed incorrectly but because a different sealant was used that leaked overtime like the Toyota sealant did on me twice in 30 days causing me to spend more money trying to get around California with a 1 yr old and no vehicle. Now I'm stuck without a running vehicle with no help from the dealership other than 5000 dollars in repairs for sealant, a KNOWN crappy throw out bearing and no help from Toyota and being told I'm SOL. The fact that they treat warranty so Black & White is extremely disappointing. There is no Grey area so don't ever change any bolts, screws, washers etc on your car because it will void your warranty on those parts apparently because they're not Toyota parts. If you find your radiator leaking DO NOT put a clamp on it to get it to the dealer before your engine overheats and causes damage because it will void your warranty just let it blow your motor so its covered. Regretting the day I bought this car and should have stuck with Nissan. Everybody from my company brings their car here but that will change. They didn't even offer ANY type of assistance, not 50.00 dollars off, not a car wash and barely any empathy. More
by Greg B.
Employees Worked With
Ryan Earhart, David Marchand
October 19, 2018
Bought a certified pre-owned Toyota Prius I had a great car buying experience. I did not have to deal with pushy car salesmen but instead was pleasantly surprised with how the sales people wer I had a great car buying experience. I did not have to deal with pushy car salesmen but instead was pleasantly surprised with how the sales people were easy to talk to and work with. When I went to test drive, Jesse went out of his way to make sure he drove me in a cart since I am pregnant/3rd trimester and had a hard time walking. When I negotiated the price of my car Frank was very forthright and offered me the best deal he could. I did not have to take long to make my decision to buy from Toyota Carlsbad and would definitely consider making a purchase there in the future years to come. I did not feel overly pressured like I have had at other dealerships. My friend told me she bought two cars from them in the past decade and highly recommended the company. I can now see why... More
by Vanpooler
Employees Worked With
Jesse, Frank Rendon
October 17, 2018
Rich Wood provides superior service I've never had a good experience with a mechanic or dealership, until now. Rich Wood and his team diagnosed my car appropriately, listened to my conce I've never had a good experience with a mechanic or dealership, until now. Rich Wood and his team diagnosed my car appropriately, listened to my concerns and recommendations, provided outstanding communication throughout four consecutive days while working diligently to resolve an uncommon car issue, all the while, keeping me up to date on the process. In addition, he provided me with alternative means to get to work, kindness, respect and overall outstanding Superior Service. I cannot thank you all enough at Toyota Carlsbad service department! Thank you!! More
by Fathead99
Employees Worked With
Cashier personnel
