Toyota Knoxville

Toyota Knoxville
10415 Parkside Drive
Knoxville, Tennessee 37922

Sales: (865) 218-3300
Service: 18662051999
Parts: 18662051999

Manufacturer: Toyota

Most Reviewed Employees
Bill Giannaris Bill Giannaris
Sales Consultant
Andy White Andy White
General Manager
Alan Redmond Alan Redmond
Sales Consultant
Gregg Tucker Gregg Tucker
Sales Consultant
George Mosier George Mosier
Sales Consultant
Gary Burchfield Gary Burchfield
Sales Manager
Emily Perry Emily Perry
Social Media Director
Carleton Propst Carleton Propst
Sales Consultant
Candace Deaton Candace Deaton
Sales Consultant
Chad Bates Chad Bates
Sales Consultant
Need a New Car?

Dealership Amenities
Automated Car Wash
Cable TV
Customer Lounge Area
Drive-In Service
Express Service
Free Coffee
Free Drinks
Free WiFi
Instant Financing
Parts Store
Pet Friendly
Rental Car Service Onsite
Shuttle Service
Television
Vending Machines
After Hours Drop-Off
Automated Car Wash
Children's Play Room
Customer Lounge Area
Drive-In Service
Express Service
Free Coffee
Free Drinks
Free Loaner Cars
Free WiFi
Indoor Customer Parking
Instant Financing
Parts Store
Pet Friendly
Rental Car Service Onsite
Shuttle Service
Television
Valet Parking
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 8:30 AM - 8:00 PM

Tuesday: 8:30 AM - 8:00 PM

Wednesday: 8:30 AM - 8:00 PM

Thursday: 8:30 AM - 8:00 PM

Friday: 8:30 AM - 8:00 PM

Saturday: 8:30 AM - 8:00 PM

Sunday: 1:00 PM - 6:00 PM


Service

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 7:30 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 7:30 AM - 5:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.8/5
37 Reviews
Toyota Knoxville

Overall Score: 5 Star Rating4.8



About Toyota Knoxville
Certified: Toyota Knoxville
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Toyota Knoxville has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Toyota Knoxville
Toyota Knoxville is one of the premier dealerships in the country. We are conveniently located to all areas of Knox County. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry, and one of a very few in-house personalization departments in the entire country. Our state of the art body shop is ready to handle minor scratches and all of your insurance claims. Our primary concern is the satisfaction of our customers


Drewby
5/22/2012 9:27:41 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Darrell Watson, Chris Nunley

My Review of Toyota Knoxville:
Excellent experience buying a 2010 Rav4 from Darrell. He went the extra mile to see that I got the best price possible. I tried to deal with another Toyota dealer and all they did was waste my time and gave me a phony run-around about invoice price! Darrell called me on several occasions for close to a year after the sale to make sure I continued to be satisfied with my purchase. Chris Nunley is excellent as a service adviser, taking care of my service needs. My Toyota came with maintenance for two years and every visit has been pleasant, efficient and well-handled. I had a dead battery on a holiday weekend and Toyota sent out a truck to start the vehicle with no hassle. Then on a follow-on visit the entire electrical system was checked and the battery replaced. My last oil change I wanted to switch to synthetic oil and Toyota took care of it for me. My wife's 2000 Acura is about to lose it's THIRD transmission at only 150K so we are looking at Toyota's. My previous Camry went for 220K without any major problems, just brakes and mufflers and tires! Honda's customer service on a warranty replacement for the transmission was miserable. The transmission defect is common among several Honda lines including the Acura. They wanted to "negotiate" the replacement of their faulty parts!

Share on Facebook

Was this review helpful to you? Yes | No
supercak@yahoo.com
3/31/2012 8:30:19 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Bill Giannaris

My Review of Toyota Knoxville:
Great experience, i would recommend T of Knoxville to anyone looking for quality cars and fair and quality buying experince. T of K is a quality dealership.

Share on Facebook

Was this review helpful to you? Yes | No
chuckmarylou
3/13/2012 10:19:51 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Bill Giannaris

My Review of Toyota Knoxville:
My wife and I stopped into Toyota Knoxville to learn more about the Toyota vehicle line. We were met at the front door by Bill Giannaris. We explained that we were checking out the Toyota line as we were looking for a vehicle to replace our older minivan. Bill gave us an overview of their line and took us onto the lot to show us the vehicle differences and points that we were interested in. We took several test drives and determined what vehlcle model would work for us. Subsequently we located a vehlcle that met the needs we were looking for and it had a special pricing offer. We did the price negoiation and reached an agreement on purchase price. Since we did not have our checkbook with us, we took posession the next day.

Pre-Sale
Bill greeted us pleasantly and courteously determined what we were looking for. He showed us a number of vehlcles as we drilled down to some that met our criteria. He gave us useful information in our decision making process. He was relaxed and did not rush or steer us to a particular vehlcle, we choose the vehicle. His answers to our questions were honest and well explained. If he did not know an answer he stated so but did check with others at the dealership to find an answer. During the negotiation process he was thorough and efficient. As we went through the process he introduced us to other employees that did make the approvals and prepared the necessary paperwork.

Post-Sale
Since the deal was closed Bill has been in contact with us to check that we were satisfied with our purchase. When we picked up the vehicle, the dealership was not able to locate the 2nd key fob. After we left the dealership he checked a number of possible places for the fob and when he could not locate it he arranged for a replacement to be ordered. He has kept us posted on the status of the order either by voice or e-mail and assured us that the part would be in our hands as soon as possible.

At this point, I can say that our experience at Toyota Knoxville has been a very positive one, primarily because of Bill Giannaris and way he treated us as customers and others that we observed him to deal with at the several hours we were at the dealership. Bill is friendly, courteous, personalbe and professional. He is an excellent representative for Toyota Knoxville and Toyota. We have already recommended him to some of our friends that are planning on purchasing a vehicle in the near future. I can truthfully say that this has been the best car buying experience I have had in past 52 years.

Share on Facebook

Was this review helpful to you? Yes | No
brstaton
2/7/2012 3:03:21 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Bill Giannaris

My Review of Toyota Knoxville:
The team is very professional and listened to my needs and concerns. They did not try to sell me anything that wasn't applicable or necessary but gave me the options of protective features that fit my requests. It was the best car buying experience I have had of any car I have purchased. I usually dread the process and time it takes. It was quick and painless. Bill and Team helped me to keep the excitement of buying a new car and feel like I was truly the customer.

Share on Facebook

Was this review helpful to you? Yes | No
AvaRadoff
1/24/2012 6:46:11 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Bill Giannaris

My Review of Toyota Knoxville:
This is my second Camry purchase from Toyota Knoxville. Their sales staff is wonderful, and the service department has always been helpful and prompt. I have never had a concern or complaint when doing business with this dealership. I am always taken care of by a helpful staff.

Share on Facebook

Was this review helpful to you? Yes | No
nurseredmond
1/22/2012 9:41:07 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Bill Giannaris

My Review of Toyota Knoxville:
Bill is so friendly and easy to talk to it seemed like I have known him for a long time and this was the first time I can remember laughing while car shopping. I usually hate car salesman they always seem so pushy but with Bill it felt like he was on my side and we're against the finance guy trying to get me the car I wanted for the price I was willing to pay. Send a Thanks to Bill I will mention his name to anyone that is looking to buy a car!

Share on Facebook

Was this review helpful to you? Yes | No
ahall08
1/12/2012 8:50:07 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Bill Giannaris

My Review of Toyota Knoxville:
Could not begin to say enough good things about our experience with Toyota of Knoxville. We could not have ask for a better salesman. He even dealt with us on his day off. Great experience!!!

Share on Facebook

Was this review helpful to you? Yes | No
Darrell Widner
1/6/2012 5:24:26 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Bill Giannaris

My Review of Toyota Knoxville:
Bill was very professional even when I was asking for things he didn't originally understand that way. I also barganed with him several times and he always treated me with respect and acted as if he really cared. The night I picked up the car, the entire management team worked with me very professionally even though it was after hours. Very good dealership so far....thanks

Share on Facebook

Was this review helpful to you? Yes | No
elkhoundlover
12/13/2011 7:44:50 PM

Overall Score: 2 Star Rating   2.0  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: John

My Review of Toyota Knoxville:
Purchased an FJ from them earlier this year - have had to replace the windshield 3 times - 2 times with suspect flaws in the glass, as there was no history of trauma, and the cracks occured in the exact same place. Only solution offered was to purchase a new vehicle in case there was a defect in our vehicle. So, pay twice for the same vehicle, with no guarantee that the windshield issues won't continue? No thanks. Trying to find a Honda element now.

Share on Facebook

Was this review helpful to you? Yes | No
charlesbarnette
12/11/2011 3:13:36 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Bill Giannaris

My Review of Toyota Knoxville:
toyota of knoxville gave me the best deal and was very easy to deal with, i went to three other dealerships before going to toyota of knoxville, i had a pretty good idea thats where i would be purchasing from since i had purchased from there before, i will be buying my next new toyota from toyota of knoxville also

Share on Facebook

Was this review helpful to you? Yes | No

Reviews 11-20 >>