They gave me $17,000 on a truck worth $24,000. they told me my truck was worth $20,000 its on their lot for $27,800 (its the red 2010 dodge ram) then they charged me extra fees i was told were "free" i shook hands with mike gibson on $445 a month then he came back with $500 because they made a "mistake" all in all im paying $42,000 for a car worth $26,000 and toyota is making over $20,000 on my deal alone, now tell me how they can sleep at night knowing theyre screwing ppl like that. i guess thats how they afford the big new buildings they have.

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I am the second person in my family to purchase a car from Justin Tidwell. He and Scott Begley got me down from a 17.9% interest rate on 2009 Toyota Corolla to a 5% interest rate on 2012 Toyota Camry! Justin is a very knowledgeable young man and will look out for your best interest. It's rare to find a someone like him!

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They installed a defective headlight switch on my car & refused to fix it . I had to drive with my brights lights on much to the discomfort of the other cars on the road.

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Horrible dealership, shady deals and shady managers and owner. RUN!! Traded a car in to them, they claimed to not be able to get me financed, and took the car back. They refused to return my trade in, and still haven't got it back. They came to my house and took the car I bought from them. Last week got the payment books in the mail for new car too, so another lie caught them in.

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It is a pleasure to deal with John Mertz. I know that my concerns will be dealt with in a very professional manner. We have purchased 11 Toyotas and had them all serviced at your dealership. We have never had a complaint about your service.

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My wife and I were looking for something sporty and good on gas mileage, with enough room for the kids. Victor was awesome, he was very helpful without being to intrusive or pushy. He allowed us to look on our own but was always available to show us any car we wanted to look at. He showed us the cars we wanted to see and didn't push his own agenda. Victor was working on his day off and was only supposed work a short time that day. We decided to check on a Scion TC Release Edition 8.0 and left Victor to work out the preliminary details while we went on to rival dealerships to look at the other cars we were interested in. Victor worked out all of the financial details and gave us a call to let us know the results. After looking for hours at other dealer from other car companies, we decide the Scion was our choice. We returned to Toyota of Knoxville and again Victor was there waiting for us. He worked for us all day to get the deal completed. We ended up finishing the final details an hour after the dealership closed and Victor had the car detailed, walked us out and handed us the keys to our new car with a big smile on his face. He was truly happy for us and that meant something to us.

Victor, thank you for everything!

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James Carter was very professional and personable to deal with as
was everyone we dealt with during the purchase of our Camry. I would
recommend Mr. Carter and the dealership to others interested in
buying a car.

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Victor was a excellent sales person to deal with, very patient. He is very knowledgeable on the brand. We visited many times before buying our Highlander and he was always the same helpful, courteous and patient person. He made the new car buying expeirence a lot less stressful.

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Justin Tidwell was fantastic!! I had previously purchased a vehicle from East TN Nissan in Morristown a dealership that has permenantly lost my business (don't waste your time)! Anyway, Justin did everything he could to ensure my deal was what I needed without any hassles or running around.

I was nervous about being in another dealership after all of the trouble experienced with ETN but I will certainly purchase another vehicle from Justin preferably when the time comes. Justin and Toyota Knoxville has restored my faith. My mother is already checking into purchasing a vehicle from him! Toyota of Knoxville is a wonderful dealership with fast and friendly service. I ended up with a vehicle I absolutely love. I look very forward to doing more business with them in the future.

Thank you Justin!!!

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Excellent experience buying a 2010 Rav4 from Darrell. He went the extra mile to see that I got the best price possible. I tried to deal with another Toyota dealer and all they did was waste my time and gave me a phony run-around about invoice price! Darrell called me on several occasions for close to a year after the sale to make sure I continued to be satisfied with my purchase. Chris Nunley is excellent as a service adviser, taking care of my service needs. My Toyota came with maintenance for two years and every visit has been pleasant, efficient and well-handled. I had a dead battery on a holiday weekend and Toyota sent out a truck to start the vehicle with no hassle. Then on a follow-on visit the entire electrical system was checked and the battery replaced. My last oil change I wanted to switch to synthetic oil and Toyota took care of it for me. My wife's 2000 Acura is about to lose it's THIRD transmission at only 150K so we are looking at Toyota's. My previous Camry went for 220K without any major problems, just brakes and mufflers and tires! Honda's customer service on a warranty replacement for the transmission was miserable. The transmission defect is common among several Honda lines including the Acura. They wanted to "negotiate" the replacement of their faulty parts!

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