I bought a used jeep from toyota of knoxville a couple of weeks ago. After having it for a few days i realized that it had locking lugs on it but there was no key with the car. We call the dealership and made an appointment with them to have them removed after being told they could by several employees. After setting for nearly two hours we were told they couldn't but then told us they could once again but they would have to cut them off but we would be charged over 300 dollars to have this done.So upon checking my car i found one of my rims to be gouged and one of the locking lugs damaged so badly that if i do get the right key it will have to be ground down. I called the dealership and talk to eddie in the service department where he told me that there would be more gouges in my rims and they wouldn't do anything about and once again being handed off to someone else i was told they would fix it but when i went up there to talk to the who was person suppose to fix the problem to wasn't available.

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Great experience, i would recommend T of Knoxville to anyone looking for quality cars and fair and quality buying experince. T of K is a quality dealership.

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My wife and I stopped into Toyota Knoxville to learn more about the Toyota vehicle line. We were met at the front door by Bill Giannaris. We explained that we were checking out the Toyota line as we were looking for a vehicle to replace our older minivan. Bill gave us an overview of their line and took us onto the lot to show us the vehicle differences and points that we were interested in. We took several test drives and determined what vehlcle model would work for us. Subsequently we located a vehlcle that met the needs we were looking for and it had a special pricing offer. We did the price negoiation and reached an agreement on purchase price. Since we did not have our checkbook with us, we took posession the next day.

Pre-Sale
Bill greeted us pleasantly and courteously determined what we were looking for. He showed us a number of vehlcles as we drilled down to some that met our criteria. He gave us useful information in our decision making process. He was relaxed and did not rush or steer us to a particular vehlcle, we choose the vehicle. His answers to our questions were honest and well explained. If he did not know an answer he stated so but did check with others at the dealership to find an answer. During the negotiation process he was thorough and efficient. As we went through the process he introduced us to other employees that did make the approvals and prepared the necessary paperwork.

Post-Sale
Since the deal was closed Bill has been in contact with us to check that we were satisfied with our purchase. When we picked up the vehicle, the dealership was not able to locate the 2nd key fob. After we left the dealership he checked a number of possible places for the fob and when he could not locate it he arranged for a replacement to be ordered. He has kept us posted on the status of the order either by voice or e-mail and assured us that the part would be in our hands as soon as possible.

At this point, I can say that our experience at Toyota Knoxville has been a very positive one, primarily because of Bill Giannaris and way he treated us as customers and others that we observed him to deal with at the several hours we were at the dealership. Bill is friendly, courteous, personalbe and professional. He is an excellent representative for Toyota Knoxville and Toyota. We have already recommended him to some of our friends that are planning on purchasing a vehicle in the near future. I can truthfully say that this has been the best car buying experience I have had in past 52 years.

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The team is very professional and listened to my needs and concerns. They did not try to sell me anything that wasn't applicable or necessary but gave me the options of protective features that fit my requests. It was the best car buying experience I have had of any car I have purchased. I usually dread the process and time it takes. It was quick and painless. Bill and Team helped me to keep the excitement of buying a new car and feel like I was truly the customer.

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This is my second Camry purchase from Toyota Knoxville. Their sales staff is wonderful, and the service department has always been helpful and prompt. I have never had a concern or complaint when doing business with this dealership. I am always taken care of by a helpful staff.

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Bill is so friendly and easy to talk to it seemed like I have known him for a long time and this was the first time I can remember laughing while car shopping. I usually hate car salesman they always seem so pushy but with Bill it felt like he was on my side and we're against the finance guy trying to get me the car I wanted for the price I was willing to pay. Send a Thanks to Bill I will mention his name to anyone that is looking to buy a car!

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Could not begin to say enough good things about our experience with Toyota of Knoxville. We could not have ask for a better salesman. He even dealt with us on his day off. Great experience!!!

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Bill was very professional even when I was asking for things he didn't originally understand that way. I also barganed with him several times and he always treated me with respect and acted as if he really cared. The night I picked up the car, the entire management team worked with me very professionally even though it was after hours. Very good dealership so far....thanks

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Purchased an FJ from them earlier this year - have had to replace the windshield 3 times - 2 times with suspect flaws in the glass, as there was no history of trauma, and the cracks occured in the exact same place. Only solution offered was to purchase a new vehicle in case there was a defect in our vehicle. So, pay twice for the same vehicle, with no guarantee that the windshield issues won't continue? No thanks. Trying to find a Honda element now.

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toyota of knoxville gave me the best deal and was very easy to deal with, i went to three other dealerships before going to toyota of knoxville, i had a pretty good idea thats where i would be purchasing from since i had purchased from there before, i will be buying my next new toyota from toyota of knoxville also

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