Toyota Lake City & Scion Lake City

Reason for Visit: Service

I recommend this dealer: No

My Review of Toyota Lake City & Scion Lake City:
I took my 4runner to Lake City Toyota.. What a horrible experience. I just asked for a oil change and they told me I HAD buy a engine flush, transmission flush and a fuel injection service. When asked if this was required they told me because I live in seattle that it is... What a crock!! I mean Crook!!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Toyota Lake City & Scion Lake City:
I am a first-time buyer with a "baby credit". After really bad experience with another big (not Toyota) dealership, I went to Toyota of Lake City very suspicious and worried about everything. I had great experience with them despite all my fears! Our sales associate, Sean Kong, was very friendly and patient and answered all our questions and concerns professionally. He found the car I wanted pretty fast although they are not easy to find right now. The finance manager, Lap Nguyen, helped us to get good financing deal, so our monthly payments were even less than we expected. Everybody we dealt with were very professional and friendly. I am very happy with my experience at this dealership and my new little Yaris and I would definately recommend Toyota of Lake City to my friends!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Toyota Lake City & Scion Lake City:
I have 2 separate experiences with this dealership.
1. I've used their service department to fix a blown radiator on my Toyota Camry. They are way over-priced on the services they do. I was too naive to check the prices at the time. Afterwards, I found out they had charged me almost double what it should of cost. The tow-company took my car there, so that is why I used them in the first place.
2. My second experience was looking for a car. I was completely ignored. There were several sales people lingering outside smoking and joking around. I went to ask for some help to look at a 2007 RAV4 and they actually pointed the cars out in their lot and told me "go over and take a look, they're not locked". Uhh, who was I going to ask questions to?....the steering wheel? I spent 45 minutes by myself wandering around looking at their RAV4's...while the salesmen all continued to smoke and look at me wandering their lot. I finally went back into the office and then all the salesmen were asking me if I wanted to buy today because they were sure all the RAV4's would be gone tomorrow because of the "high interest in them". I was also quoted $4,000 above MSRP. Maybe because I'm a girl and maybe because I'm young, but when I told them that I knew the invoice prices on them, they(3 salesmen together) looked at me and told me that "oh you are getting the wrong information". However, $37,000 for 2007 RAV4 is a bit steep isn't it? I decided to walk. They chased me out and tried to convince me to come back. I told them that I didn't have time for their games. Lesson learned, make sure to get some actual internet quotes first. I won't go there again.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Toyota Lake City & Scion Lake City:
After dealing with countless dealerships over many months, we found a great car at a great price at Lake City Toyota. The personal attention they gave my wife, who made the deal while I was at work, was first rate. They have treated us so well that we are recommending all of our friends and coworkers give them the first shot when looking for a vehicle. After all we have been through with sooooo many dealerships, we have finally found a dealership we can do business with for many years to come.
I highly recommend this dealership to any and all looking for a friendly, considerate, honest, and efficient place to purchase a vehicle (it helps to fill out the online credit application and talk with finance before going to the dealership--it helps to speed up the process).

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Toyota Lake City & Scion Lake City:
I was interested in purchasing a Toyota Prius Hybrid. The sales lady sat down with me, going over the payment options. I noticed on her computer screen the invoice, MSRP, and the price they were wanting to charge me, all listed for the vehicle in question. I was surprised by this. The lady informed me that they never charge MSRP! The invoice was approximately $20,000, the MSRP was around $24,000. The amount they were wanting to charge me was 27,000!!!

I needed a car soon and have had good experiences with the Toyota brand. I decided to go for a Toyota Corrola. I was handed over to salesman who started the paperwork for me. It was getting late and I decided to finish in the morning. The guy insisted that I leave a $500 deposit. When asked why, he said that he wants to make sure the deal goes through when they tear the stickers off. I asked if they could do it the next day. He said it would be done before I came back the next day.

The next day I met with the sales lady again, we finished the paperwork, then she told the guys to get the car prepared for me. I asked her about the stickers. She said they only get removed after the purchase is final. It appeared that the sales guy from the previous day was just trying to secure a sale. The overall experience left a bad taste in my mouth.

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