I called at 6:30 p.m. due to a loud noise in my engine. Joe told me to come right down and he had a technician waiting to look at it. The noise was a bearing in my water pump on my Highlander of 75,000 miles. Joe immediately told me that the vehicle should not be driven and immediately made arrangements for me to have use of a replacement vehicle so that my vehicle, nor my safety, would be in jeopardy. My comment to co-workers the next day about this experience is that for a dealer of this magnitude, it was refreshing to still know you can get "small town service." This was an extremely positive experience. Although I did not buy the vehicle at Toyota of Colchester, I chose to use your service department due to the person care and concern and expeditious service I receive. On a scale of 1-10, this service experience was a 15! Thanks so much for taking such good care of me on a moment's notice at 6:30 p.m. on a Monday night.....

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We wanted to buy an energy conserving car and were set on a Toyota Prius as we have had good experiences with Toyotas for the past 22 years. We visited Toyota of Colchester with the thought that we would like to continue our business relationship with them as they have been fair and trustworthy in the service and buying experience of our currently owned Toyota vehicles.
David Stillman was the sales associate who took care of us. He was an exemplary salesperson. He gave us the best price on the Prius in comparison to other dealers we looked at and was not pushy or overbearing. He took his time in going over the Prius and had extensive knowledge on the workings and maintenance of the vehicle. I would recommend Toyota of Colchester for sales and service.

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We had a nice experience with Toyota of Colchester. Bob was responsive to all phone calls and emails. He provided a thorough walk through of all the features of the car upon pick up. Thanks!

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I always have a good experience with you. Now that the customer waiting area is remodeled - the chairs are more comfortable.
Always friendly and HELPFUL service. Thank you

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The maintenance check up was done as requested and on my time line. I was forewarned about an issue coming up and the approximate cost. I was not encourage to have it done now.

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I brought the vehicle in for service on Monday night Sept 24th 2012 to have a shifting issue checked. They could not duplicate the issue. The issue is still present. I got a call from John on Sept 25th at 2:07pm. John told me they could not duplicate the problem but did find a lot of other non related issues that needed attention. I knew about these and decided to have them fix some but not all of them. I discussed the list with John and one of the things I told him to wait on and not do was the water pump.He did it anyway.On the 27th at 11:49am John called again to tell me that the parts for the wheel bearings were ordered incorrectly and that my vehicle would not be ready. They would order again. 12:19PM on the 28th John called to tell me that AGAIN the parts dept ordered the incorrect parts and again I am without my vehicle for yet another day. I ended up getting my truck back on Oct 1st. The original estimate was for $1700.00 given to my by John over the phone and that was without a water pump. The final bill was $1838.04. I asked for a few free oil changes and they were granted however this hardly makes up for the fact that we rented a car this whole time. It was very inconvenient and the original issue is not even resolved. When we picked the vehicle up I had to go right back to the dealership and have a scraping sound from the work done on the bearings corrected. They took me right in and partially fixed it. The next morning(today the 2nd of OCT) I went back again to have it fixed properly this time.I bought my Tacoma new at this dealership in 2001 and have been impressed overall over the years. They have not been perfect but they usually do what they must to make this customer happy. I'm not all too happy today for the first time. Colton Brodeur was very helpful and deserves some credit for his efforts. Currently I'm still dealing with the original issue of the truck shifting hard in second gear at around 1500 rpm. I'm aware they must duplicate it but it's random. The final bill under ESTIMATE: read that the original estimate was $2000.00 but it wasn't. It was $1700.00 after the discussion on the phone. I have referred many people to this dealership over the years and even defended you at times when others had issues. I have seen the A game your service dept has had in the past. You can get it back. It's a good dealership. I just wish things had been better this time and I believe they could have been.

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You have a good website, the salesman I delt with was not pushy. I did not feel like I was being attacked everytime I walked on the lot.

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Service writers are not very personable but they are friendly. It was the end of the day so maybe that was just it. Quick and easy service.

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My wife and i decided that the time had come for a new vehicle, since we loved the FJ cruiser she had, we decided on another.
We drove on the lot of Toyota of Colchester and were surprised that we were not "swarmed" by sales people.
The salesman we had was DANIEL KORT who looked for miles around for the vehicle my wife wanted one was located in Upstate New York After all the financing was arranged(quite simple and pain free)Daniel drove and got it.
Kieth Burrows made us feel like family and as a sales manager you couldn't ask for better.

As far as My wife andI are concerned, this has been the best dealership expierence we have ever had.

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I went in for a service appointment, and they took me in, even though I was over an hour late. They were extremely friendly, and explained everything that the service tech did to my car. The waiting area was very clean and comfortable, and even had magazines that I would enjoy!
Overall - the best experience I have had so far for a 90K service!!!

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