Toyota Santa Monica

Toyota Santa Monica
801 Santa Monica Boulevard
Santa Monica, California 90401

Sales: (310) 394-6744
Service: (310) 382-8830
Parts: (310) 382-8830

Manufacturer: Toyota

Most Reviewed Employees
Mark Ashtini Mark Ashtini
Sales Consultant
Diana Loncar Diana Loncar
Sales Consultant
Jim Coyle Jim Coyle
Sales Consultant
Mark Lewis Mark Lewis
Service Consultant
Stuardo Monterroso Stuardo Monterroso
Sales Manager
Tony Doyle Tony Doyle
Sales Consultant
Billy Rinker Billy Rinker
General Sales Manager
Eric Howard Eric Howard
Sales Consultant
Andy Carlson Andy Carlson
Sales Manager
Guillermo Galicia Guillermo Galicia
Service Consultant
Need a New Car?

Dealership Amenities
Shuttle Service
Rental Car Service Onsite
After Hours Drop-Off
Customer Lounge Area
Free Coffee
Free WiFi
Cable TV
Television
Pet Friendly
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 8:30 AM - 9:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 8:30 AM - 9:00 PM

Thursday: 8:30 AM - 9:00 PM

Friday: 8:30 AM - 9:00 PM

Saturday: 8:30 AM - 9:00 PM

Sunday: 10:00 AM - 8:00 PM


Service

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 7:00 AM - 7:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 7:00 AM - 7:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.4/5
79 Reviews
Toyota Santa Monica

Overall Score: 4.5 Star Rating4.4



About Toyota Santa Monica
Certified: Toyota Santa Monica
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Toyota Santa Monica has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



Carol Frischer
4/22/2012 9:19:44 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Marlon Castillo, Tony Doyle, Guillermo Galicia, Eric Howard, Billy Rinker

My Review of Toyota Santa Monica:
I've bought cars from Santa Monica Toyota for the past 23 years and would never consider going anywhere else. Prices are great, no one is better than Billy, and the service on my cars has always been great. I will not go anywhere else to buy a Toyota.

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Lisa P.
3/16/2012 6:46:35 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: John Bunch

My Review of Toyota Santa Monica:
John Bunch, was great to work with and made the transaction easy-which gave me confidence in my pre-owned vehicle. Beyond happy with my purchase!

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Michelefried
3/12/2012 6:03:53 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Eddie

My Review of Toyota Santa Monica:
I had a horrible experience with this dealership. They are not hungry for your business and therefore will advise you wrong repeatedly as they are not interested in the needs and interests of the customer whatsoever. For example, I came in wanting to lease a new car and was told I would be unable to do so and only would be able to finance a used car. The very next day I visited my family dealership, Toyota Carlsbad in the San Diego area and leased a new car no problem.

I highly recommend steering clear of this dealership

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T1schumann
2/29/2012 12:46:14 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mr. Ivann Garcia

My Review of Toyota Santa Monica:
If you ever thought that integrity, excellence, courtesy, kindness and competence are not the attributes of an automobile sales professional you will be pleasantly surprised buying your next car from Mr. Ivann Garcia of Toyota of Santa Monica.

Mr. Garcia is the first ever sales professional in the automobile industry I have experienced in my past 26 years of buying cars who puts people, integrity and helpfulness before $$$$$!

His values and principles are based on his strong faith and belief and the fact that he is a Man of God.

Mr. Garcia is a worthy ambassador of Toyota of Santa Monica's No.1 worldwide dealer franchise status.

Both of his colleagues Mr. Stuardo Monterroso, Pre-Owned Sales Manager and Mr. Tony Garcia, Finance Manager where also a pleasure to deal with during my effortless, efficient and joyful buying experience.

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tttyy
2/3/2012 3:32:00 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Ashtini

My Review of Toyota Santa Monica:
Mark is very kind and patient. He shows me every possible solution according to my situation and requirements. I'm really impressed that he treats me like a friend. He does not always persuade me buying, but telling me what is good for me and what is not worthy enough. I'll definitely recommend him to my friends.

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Janet Chir
1/26/2012 10:42:55 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Amir Attia

My Review of Toyota Santa Monica:
We leased a 2011 Camary. Amir made it so painless and easy that we came back the next week and leased a second. That was a first for us.

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sannparis
1/1/2012 7:19:44 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jason Cohen

My Review of Toyota Santa Monica:
Took advantage of the Pruis special. I had a bad experience at Manhattan Beach Toyota. Santa Monica was able to match the price I wanted and had the car ready for me when I got there. Jason was great. Went out of his way and is a very hard worker. Unfortunately, it was the last day of the promotion and there were tons of people in line for paperwork, so that took forever! We were the last ones to leave. Jason tried his very hardest to speed things up, but there is only so much he can do. I would recommend Jason to anyone looking to get a Toyota.

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Britton444
12/16/2011 7:56:12 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: John Shy, Devorah Camuso, Robert, Marisol, Barbara

My Review of Toyota Santa Monica:
We purchased a 2010 Prius. The dealership did the search for the exact car we wanted and notified us when it came in. They were very responsive, took a lot of extra time with us, since we were completely unfamiliar with the car. John even came in on his day off. Devorah spent a lot of time with us regarding finances. Robert and Marisol helped with initial information and Barbara kindly "trained" us on the car and patiently explained a lot of details. Great group overall.

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judyjo@earthlink.net
12/5/2011 3:44:30 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Thomas Soveg

My Review of Toyota Santa Monica:
Thomas -
super friendly and helpful - of course, he's from chicago! will keep his name in my file. i got the feeling he'd give great care for the life of the car.

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LTympanick
11/25/2011 5:06:11 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Diana Loncar and Devorah in Finance

My Review of Toyota Santa Monica:
I live in Boston MA and my daughter lives in LA and recently we have been looking for a new car in the LA area. I called many dealerships and dealt with many folks in Sales. At Toyota Santa Monica we worked with Diana Loncar and she was not only able to give us the best deal we could find anywhere, but she also treated my daughter as if she were her own daughter and guided her through the entire process of purchasing the car after working with me over the phone. Diana found for my daughter exactly the car of her dreams. This was extremely valuable to me as I was not able to be in the area for the final purchase.

Working with Diana over the phone was a pleasure and she went above and beyond the call of duty to take care of my daughter and ensure the process went off without a hitch. I cannot say enough about Diana in Sales and Devorah in Finance as they both guided us through the process and made it as simple as possible for us. I always felt that they really had my daughter's back and her best interests at heart and as a result she had an extremely positive experience of buying a car for the first time.

Thank you Diana and Devorah, you are the best and I would recommend this dealership to anybody as a result of the tremendous experience we had dealing with these two fine employees in the internet sales department. Your dealership should be truly proud that you have hired such great people to be part of your staff. Keep up the good work.

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