Toyota Scion of Scranton

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Toyota Scion of Scranton:
After a test drive, I asked the salesperson to work up a monthly lease payment with all charges rolled into the payment. He gave me an offer in writing, which included a $1200 discount.

When I reviewed the information, I discovered that sales tax had been added in to the capitalized cost of the car. I called them on this (on a lease, tax is based on the monthly payment). They admitted they had made a 'mistake', but then out of nowhere, they added in a bank fee which compensated for taking out the tax.

In short--the $1200 discount was not real--it was added back with the tax. When I caught them on this, they still tried to take it away with the 'bank fee.' I went to Motorworld, where they gave me straight, honest numbers. Interestingly, they charged no bank fee.

I've been advising people to avoid Toyota of Scranton. They can't be trusted.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Toyota Scion of Scranton:
They are a slipperly bunch - from the salesmen to the finance handlers to the service dept. For instance, their extended service aggreement is a cheapo, in-house type with NO UNDERWRITER. What happens if the dealership closes down? What if I breakdown in Binghamton? I hear that they regularly screw other Toyota/Scion dealer-service depts. by not honoring trough reimbursed money transfer like a Toyota backed plan does. You're SCREWED.
They are totally about making a buck; customer comes LAST! The only bright spot is a comfortable waiting area.

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