Toyota Universe

Reason for Visit: Sales

I recommend this dealer: No

My Review of Toyota Universe:
They charged me for a car with all the features I wanted, but gave me a car with less features. They did this whole song and dance about adding the feature in, but finally after a month, they said they couldn't do it. They wouldn't take the car back and kept pushing their cost as a refund for the features the car didn't have. Finally after getting the state attorney general after them, they settled on a refund which was minimally fair. Unless you love headaches and don't want what you ask for, don't go there.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Toyota Universe:
I Purchased a 2007 Toyota Highlander from Toyota Universe 2 weeks ago. The Salesman Lamont was Very Informative and treated me more like a friend than a customer and He listened Very Well. I wanted to Buy a Highlander with Leather and Navigation in a color that wasn't available (Trust me I shopped around) Lamont Informed me that I could Put in Custom Leather and Navigation at the Dealership AND that they would pick the car up from my house install everything in one day AND deliver it in the evening. He Intoroduced me to the Managers and also Showed me the service department. I bought the Car and went home to look online to see If I really got a good Deal and I did.I saved over $3716!!! They picked up the car @ 8:30 am on monday morning and delivered it @ 6pm with the laether and Navigaion unit installed. Then Lamont showed me that they Had also given me a Backup Camera Included with The Navigation And Heat built into the leather seats. Needless to say I Was Excited. I saved over $3700 and they Delivered My car to me. THEN he sends me a card thanking me for the Purchase and sends me a coupon for a free oil change. I really feel Lamont went Above and Beyond and I wanted to Let Everyone know. Thank you Lamont for making my experience fun & painless...lol

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Toyota Universe:
I Purchased a 2007 Toyota Highlander from Toyota Universe 2 weeks ago. The Salesman Lamont was Very Informative and treated me more like a friend than a customer and He listened Very Well. I wanted to Buy a Highlander with Leather and Navigation in a color that wasn't available (Trust me I shopped around) Lamont Informed me that I could Put in Custom Leather and Navigation at the Dealership AND that they would pick the car up from my house install everything in one day AND deliver it in the evening. He Intoroduced me to the Managers and also Showed me the service department. I bought the Car and went home to look online to see If I really got a good Deal and I did.I saved over $3716!!! They picked up the car @ 8:30 am on monday morning and delivered it @ 6pm with the laether and Navigaion unit installed. Then Lamont showed me that they Had also given me a Backup Camera Included with The Navigation And Heat built into the leather seats. Needless to say I Was Excited. I saved over $3700 and they Delivered My car to me. THEN he sends me a card thanking me for the Purchase and sends me a coupon for a free oil change. I really feel Lamont went Above and Beyond and I wanted to Let Everyone know. Thank you Lamont for making my experience fun & painless...lol

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Reason for Visit: Service

I recommend this dealer: No

My Review of Toyota Universe:
MONEY HUNGRY, LIARS!!

Of course you can understand that the dealer has to make some money BUT THEY OVER DID IT AND TOOK ADVANTAGE OF ME!! Pushed me to leave with the car the same day and 2 months later, I still dont have my plates OR FINANCING!! HORRIBLE!!!

After they are all over you for the sale, after the sale they fall off the face of the earth!!!

The salespeople are just sweet-talkers. Jose, the finance consultant is an idiot, barely can speak english. Tyrone, nice guy but just concerned about making money!

DO NOT RECCOMEND DO NOT COME HERE!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Toyota Universe:
This was an unpleasant experience from the second I signed the paperwork. All accessories were not and still have not been provided and money will not be refunded. It has now been six months. Also after signing the paperwork salesperson requested a greater deposit than was originally requested. Every person that I dealt with was rude extremely unprofessional. I do not reccommend this dealer to anyone as this was a tremendous headache. I feel that I did not get to enjoy my car the I wouldve liked if the experience had been better.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Toyota Universe:
I am personally surprised that so many other people have had as horrible an experience as i had! I absolutely hate this dealership and most of the people that work there! They are very unprofessional, rude, and they are liars! I went to this dealership some time last year when i was purchasing a car...The salesperson was very pushy and was hitting on me the entire time!! When i told him that i wasnt satisfied with the price he was giving me on the car, he got upset and told ME that i wasted HIS time! I didnt think he was very professional and decided not to buy a car from him and i left it at that. However, he continued to call me on my cell phone and house phone for several weeks! I avoided his calls but he caught me one day at my house...when i spoke to him, he called to ask me out to dinner!!!! He used my information for his personal use!! A few months ago i encountered another problem with this dealership..i cosigned a car for my boyfriend and lets just say we were lied to over and over again! We paid for certain features and have yet to have them installed in the car! its impossible to get through to anyone there because they always give us the run around............PLEASE DO YOURSELF A FAVOR AND DONT GO TO THIS DEALERSHIP!! THE CUSTOMER SERVICE IS HORRIBLE ON ALL LEVELS. FROM SALES...TO MANAGERS...

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Toyota Universe:
Rude, rude, rude. The WORST people to deal with. I bought a car there after having to fight for a decent price more than I should have had to. The managers are HORRENDOUS! Very sarcastic and obnoxious. If I didn't like the used car as much as I did, I'd have NEVER bothered. I'd have paid more just to deal with nicer people and to experience less aggravation. It is a HORRIBLE place to buy a car and the service people are just as bad as the sales people. DON'T BUY FROM THIS DEALERSHIP!! Once you buy the car, you can forget about getting any support. Love my Toyota... hate the people that sold it to me!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Toyota Universe:
These guys are the most unprofessional and deceitful people I have ever met. They sent me email for a trade-in at book value and then tried to dupe me. They send you something on email and then deny saying that they don't know who sent it. I wish I would have read this review before wasting my time<br><br>This is what they are emailing. Don't believe it. I am reporting it to Toyota - <br><br>Dear Valued Customer,<br><br>WE INVITE YOU TO GET 100% REIMBURSEMENT FOR YOUR CURRENT TOYOTA VEHICLE WHEN IT WAS NEW OR 115% OF N.A.D.A BOOK VALUE FOR ANY OTHER USED VEHICLE TRADED AT TOYOTA UNIVERSE!<br><br>THIS OFFER IS OPEN ONLY TO PREVIOUS TOYOTA CUSTOMERS AND THEIR FAMILIES: <br><br>Any Toyota Universe any customer trading a 1998-2004 will recieve 100% of the full base MSRP when it was new. If you are trading in any other manufacturer's used vehicle,Toyota Universe will pay you 115% of N.A.D.A. Book Value toward your new or used purchase. Just bring your vehicle to Toyota Universe. Your current vehicle should be in safe operating condition, with normal wear and tear and free of any body damge. The only deduction that will be made is for mileage ($.10 to $.30 depending on model and reconditioning.) We are not here to nitpick your trade-in, we're out to sell you another New Toyota or quality pre-owned vehicle.<br><br>Remember Spring auto purchasing trends put demand for quality pre-owned vehicles at their highest. Before you make your next lease purchase payment, please give us the opportunity to buy back your current vehicle, whether leased or purchased, (paid or not), for 115% of its market value. If you trade-in your current vehicle and purchase or lease any new Toyota or quality pre-owned vehicle, YOU QUALIFY FOR THE FOLLOWING:<br><br>* YOU WILL NOT HAVE TO PAY EARLY TERMINATION FEES.<br>* YOU WILL NOT BE CHARGED FOR EXCESS WEAR AND TEAR.<br><br>These amazing offers, combined with current Toyota incentives, which include financing as low a 0% APR up to 60 months or Rebates up to $5,000* now make it possible for you to exchange vehicles with little or no out of pocket expense, while keeping monthy payments within your budget.<br><br>We recommend that you call us and set up an appointment with one of our Previous Customer Specialists to expedite your vehicle evaluation. Please bring this notification letter, along with the vehicle that you would like to exchange, to Toyota Universe in Little Falls. Simply present this letter upon arrival and a Previous Customer Specialist will appraise your vehicle to ensure that you receive 100% of the full base MSRP for your current Toyota when it was new or 115%of N.A.D.A. Book value for any other brand or pre-owned vehicle.<br><br>These offers are valid Wednesday June 15, 2005 until Monday June 20, 2005<br><br>To schedule an appointment, call 973-785-4710 or visit Toyota Universe, 1485 Route 46 East, Little Falls, NJ.<br><br>We look forward to seeing you.<br><br>www.toyotauniverse.com <br>internet@toyotauniverse.com<br><br>

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Toyota Universe:
Want to define the image of a used car salesman? Go here. They've got it all. Friend didn't know what she was doing, paid over $5000 over FMV on a used Corolla. Went back and took care of it, but if you don't know any better, don't go here. You WILL BE HAD. Just remember that you have a 3 day right to rescind on any purchase you make in the United States. You are legally protected from any purchase for three days, even after you sign the contract.

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