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Toyota West

Columbus, OH

Overview
Reviews
Vehicles
4.8
1,695 Reviews
Call Dealership (614) 335-4132
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1500 Auto Mall Dr

Columbus, OH

43228

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Showing 1,695 reviews

April 13, 2024

Chris Frey It’s a wonderful service advisor. Very helpful and keeping the process run smoothly. More

by vbharch
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Fret
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Apr 15, 2024 -

Toyota West responded

We are glad to hear that Chris provided excellent service. Thank you for choosing Toyota West!

Helpful
April 10, 2024

Service advisor very thorough with the service they provide, very professional , and explained all about future services plan after my warranty expired More

by melitonmojica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kamrie Day
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Apr 11, 2024 -

Toyota West responded

We appreciate your feedback! It's great to know our service advisor at Toyota West was able to provide you with detailed and professional assistance. We're here for all of your future needs, warranty or not!

Helpful
March 13, 2024

The service technician did a great job of explaining what service my truck needed. The waiting room was clean and comfortable. More

by Tommy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kamrie Day
Report | Print
Mar 14, 2024 -

Toyota West responded

Tommy, it's great to know you had a positive experience with our service team at Toyota West. We're glad the waiting room met your expectations too!

Helpful
March 08, 2024

Shannon was great to work with through car buying experience with Brooke and I. Has a lot of patience allowing us to test out the car multiple times before we bought it. More

by Escue02
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shannon , Kamrie Day
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Mar 08, 2024 -

Toyota West responded

We're glad to know that Shannon was able to provide a great car buying experience for you at Toyota West. It's important to us that our customers feel confident in their purchase, so we appreciate your feedback! Enjoy the new ride!

Helpful
February 21, 2024

Dropped off the car night before service. Was updated immediately morning of service via text. More

by Phil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service: Brandon
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Feb 21, 2024 -

Toyota West responded

Phil, thanks for taking the time to share your experience with us! It's great to hear our team at Toyota West kept you updated throughout the service, and we look forward to seeing you down the road!

Helpful
February 15, 2024

First time car purchase very happy and pleased with my experience, felt very welcomed by all. More

by Bensonliam4
Recommend Dealer
Yes
Employees Worked With
Abdikadir jibril (aj)
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Feb 16, 2024 -

Toyota West responded

Congratulations on your new vehicle! It's wonderful to hear that the Toyota West team was a pleasure to work with. Thank you for choosing us for your first car purchase!

Helpful
February 15, 2024

Excellent service, knowledgeable, listened to all my concerns and answered all my questions. Clean and bright customer waiting area. More

by mjhorvath6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa
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Feb 16, 2024 -

Toyota West responded

We're delighted to know you had a positive experience at Toyota West! Our team is always here to provide excellent service and answer any questions. Thanks for noticing our clean waiting area too - we aim to make your wait as comfortable as possible!

Helpful
February 10, 2024

Radames offered us an excellent service, the attention was very good and the experience was wonderful. Highly recommended! More

by vanessa.maps1806
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Radames melendez
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Feb 12, 2024 -

Toyota West responded

We're so glad to know that you had a wonderful experience with Radames at Toyota West! Your recommendation means the world to us. Thanks for sharing your review!

Helpful
February 01, 2024

Great purchase experience. Bought a lot of new vehicles from many different dealers and this was the best. More

by Mary
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Wells, Kamrie Day
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Feb 02, 2024 -

Toyota West responded

Mary, we're delighted to know that your purchase experience at Toyota West was the best you've had! Thanks for sharing this with us!

Helpful
January 30, 2024

Lisa is a valued asset in my opinion for your company. She does an awesome awesome job every time I bring my vehicles in for service. Thank you very much Lisa and continue the great work you do. More

by Byates1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa and service
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Jan 31, 2024 -

Toyota West responded

We're so glad to know that Lisa has been able to provide you with such great service at Toyota West! Your kind words are greatly appreciated and we'll be sure to pass them along. Thanks for your support!

Helpful
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