Read Reviews Toyota West

Toyota West

Toyota West

1500 Auto Mall Drive
Columbus, Ohio 43228


Sales: (614) 870-8200
Service: (800) 419-0424
Parts: (800) 419-0424

Toyota West
Manufacturers: Toyota, Scion

Write a ReviewWrite a Review

  • Customer Service:

    5.0
  • Quality of Work:

    5.0
  • Friendliness:

    5.0
  • Overall Experience:

    4.9
  • Pricing:

    4.8

24-Month Rating

based on 449 reviews

4.9

4.9 out of 5

573 lifetime reviews

Toyota West

Most Reviewed Employees

    Employees have not yet been listed by this dealership.

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Certified: Toyota West

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Toyota West has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Toyota West

Welcome to Toyota West, serving Franklin County, Columbus, and all of central Ohio. We treat the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!

All Toyota's are created equal. It's The Dealer That Makes The DIFFERENCE. Toyota West is that dealer!

More About Toyota West - a Columbus New & Used Toyota Dealership

Toyota West offers many automotive products and services to our Columbus area customers. From quality new Toyota vehicles to used cars, we know anyone looking for a vehicle in Columbus will likely find what they want at our dealership. We carry a comprehensive line of Toyota vehicles, including the Corolla, Tundra, Camry, Prius and Yaris, making us a good choice as your Columbus Toyota car dealer.

Our services include trusted Toyota car repair, original Toyota parts, and financing to help our customers purchase the car of their dreams.

Call Toyota West at 800-419-0424, or come visit us in person. We're conveniently located at 1500 Automall Drive and look forward to helping you with your automotive needs.If you need directions to Toyota West from Lancaster, Dublin or Delaware, OH, click here.

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 7:00 PM

Sunday: 12:00 PM - 5:00 PM


Service

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 7:00 AM - 7:00 PM

Sunday: 9:00 AM - 5:00 PM


Parts

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 7:00 AM - 7:00 PM

Sunday: 9:00 AM - 5:00 PM


Our Amenities

kkhaines
5/23/2013 8:43:21 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Don Marks
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Toyota West:

Don was very friendly and extremely helpful. He wanted to make sure I was satisfied with the car I was going to purchase and that he answered all of my questions. He also offered to set up the bluetooth in my new car.

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metzgerc
5/20/2013 3:00:22 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Terry Johnson
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Toyota West:

Leased my second Toyota within the last month. Everything went well from beginning to end. I was able to leave with the vehicle within a couple of hours, with fast, efficient, and courteous service.

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1983
5/19/2013 1:41:46 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jeremy Francis-Manager
and Will Gillis
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Toyota West:

I was very impressed with this dealership. The whole staff was friendly and very helpful in helping me select my new car. Everyone I talked to seemed to love working there,and working for Mr. Francis. I highly recommend this dealership to everyone!!

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Ew325605
5/18/2013 11:04:03 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Matt Nottingham
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Toyota West:

We went to Toyota West just to take a look at the Prius, ended up bringing one home. Matt was very friendly and helpful, running around to get us any information we needed. Everyone at the dealership was very low pressure and just wanted us to get the best fit for our needs. On top of everything else, we got a great interest rate. I would recommend Toyota West and would go back to make another purchase!

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Ponch78
5/16/2013 8:34:52 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Dean Mahalati
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Toyota West:

I had an excellent experience with Dean and the Toyota West team. They were very upfront on pricing and options and carried a special combination of options on my truck that was very difficult to find elsewhere. They also went above and beyond my expectations to ensure that I was satisfied with my purchase. I would definitely recommend anyone in the market for a Toyota visit Toyota West.

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gregwolery
5/11/2013 11:12:10 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jimmy Holland
Luke Binager
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Toyota West:

I will never go anywhere else to purchase a vehicle Jimmy and Luke have been my guys for 2 vehicles now and my experiance is as great as the last time, everytime. I recommend these guys to family, friends, EVERYONE; they are the best at what they do!!!

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Arnoler
5/11/2013 9:52:36 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Greg Hershey
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Toyota West:

At least for our tastes, Greg is a perfect match to our preference of sales approach. Relaxed, no push, super honest with suggestions, no spin.

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WendyFox2010
5/3/2013 7:54:43 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Milt Coleman
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Toyota West:

I went to Toyota West as a last minute thought, I was on my way to another dealership and decided to stop and check out Toyota West. That was a very good choice for me because Milt Coleman was there as soon as I pulled in. He was very knowledgeable and friendly, it was obvious he wanted to sell me a car but he was not overly pushy. Milt Coleman made my expeirence buying a vehicle easy and satisfing. He is just an all around great guy. Thank you Toyota West for having such a fine salesman!! I will definitely tell my family and friends to go to Toyota West and find Milt Coleman when they need a new car!! Thank Milt again for me!!! Sincerely, Wendy Fox

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Rachellovsey
5/3/2013 5:19:57 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Don Marks
Nick
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Toyota West:

Don made the process as easy as possible for me. This not being the first time I have purchased new, I have several past experiences with the process. While the same amount of time passes, Don ensured each detail was personaly attendend to himself. Thank you Don, I really hope to have my Highlander for many years and miles to come.

Rachel

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meparker
5/2/2013 9:02:10 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
mark kennedy and manager nick
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Toyota West:

they were real nice and professional, you would not wanted to be treated better, they were down to earth, my kind of people. hats off to toyota west. everbody needs salesmen like mark kennedy and managers like nick. thanks for making me and my cousin feel at home.

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