Toyota of Gladstone

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Seth Dustin

My Review of Toyota of Gladstone:
I worked with Seth initially through email, discussing what terms I was looking for and what kind of car I wanted. First, I found him extremely responsive -- no email "auto responses" common from other non-net savvy dealerships. It was a direct series of emails, quick and responsive to every question. He was professional, honest and to the point. No pressure, just information. We agreed on price. I came to the lot and met Seth. Again, not anything like the stereotypical salesman. Patient -- even encouraged a car with less options since he knew I was cost-sensitive though I stuck with the LE version (OK, maybe I do like the power seats after all). There was no up-selling (obviously the business manager was going to discuss extended warranties but with no pressure applied and I was offered chip protection, etc.). The deal we struck was exactly what we agreed to. We had to work on the trade-in but that was expected beforehand -- I had a 15 year old beater that had been in a side-door accident, so I knew we'd have to work on it. I got the mandatory "visit to the manager" about the trade-in (not the agreed to price of the auto), but Seth came out several times to apologize for the wait and explain what was going on and I was extremely satisfied with the final deal. I'm a business owner and no stranger to sales myself and I must say that my experience with Seth and others was very positive. I believe in honesty, being straight forward and keeping one's word in a business negotiation. And Seth came through with flying colors. I got the tour of the entire business and I must say they had the cleanest repair shop I've ever seen. Best experience I ever had buying a new car.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Seth Dustin

My Review of Toyota of Gladstone:
Toyota of Gladstone was great! They were very friendly and helped me get the truck I have always wanted. It was very easy to contact them through e-mail to work out some of the details before even going to the dealership. Then going over the paperwork and working with the people there was easy and not stressfull. I recommend going to Toyota of Gladstone for the best service to get the vehicle you want!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Duy Dang

My Review of Toyota of Gladstone:
I had a great experience with Duy Dang. He took his time and understand our needs rather than making a sale. I would strongly recommend Duy Dang to anyone. He knows his products and making sure customers happy. Purchased a car from Duy was one of the best car purchase decisions I ever made. Thanks to Duy Dang
Toyota of Gladston provided excellent customer service. More than I can expected. Their service is excellent, better than many of the high end car dealers.
I strongly recommend anyone,
Thank you

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Duy Dang

My Review of Toyota of Gladstone:
This is our second new Prius from Gladstone in 2 years. We've purchased these cars to drive out of state and were very cautious about trusting the dealer and the sales reps.

The dealership and both sales reps provided excellent service and followup. The recent sales rep, Mr. Duy Dang, returned phone calls and e-mails quickly. He was trustworthy and there was no confusion during the negotiation period. I am a Costco customer and even though the 2010 Prius wasn't part part of Costco "approved" list, the dealer worked with those prices and we were very pleased. I was able to charge the deposit and they worked with me on a proper sales agreement.

The new cars were both in excellent condition when received. The sales rep followed up AFTER the sale several times to ensure that we were pleased with this most recent purchase.

I'd highly recommend this dealer and particularly the sales rep.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Seth Dustin

My Review of Toyota of Gladstone:
Seth Dustin was very professional, open and honest during the entire transaction. He was knowledgeable and courteous. We found the entire process easy and low pressure. It was a very positive buying experience. We would buy through this dealership again.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Duy Dang

My Review of Toyota of Gladstone:
Dear Toyota Company,
Mr. Duy Dang is a great sells man. He is very postive and honest. He is very friendly. He trys his best to give us our best possible price for a car. At first we ask to take few dollars off on a car we want. He said not possible in this economy. We ask why and stuff. We really need a cut off on the car's price. So he decide to go in and talk to the manager. The mangager and him talked for a while. Finally they decide to take the cut off on price. My family and I were very happy of the customer service, and the car's price. Mr. Duy Dang is a friendly, nice, helpful man.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Seth Dustin & Scott M

My Review of Toyota of Gladstone:
From the outset, Seth pursued my business in an efficient and proficient manner. He was appropriately aggressive, but not over bearing. He was willing to work hard and be patient. He and Scott put enough time in to make me feel that the dealership was interested in our business. Even though we could not come to agreement initially, Seth continued to present himself and finally, made an offer that we accepted. I believe the offer met our interests, but was also reasonable enough for the dealership. The service delivered at the time I picked up the new ride was fantastic. Again, it was efficient, only told me what I wanted/needed to know and understood my circumstances. I would definitely look to Toyota of Gladstone again, and particularly Seth, for my next Toyota buying experience.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Seth Dustin

My Review of Toyota of Gladstone:
Seth went above and beyond in helping us select our new car. He also worked hard to get the most for our trade. I do not think you can ever be totally satisfied with what you get for your trade, but Seth definitely made it more than tolerable. His friendly nature is more than genuine and his customer service is above reproach. All of the employees of Gladstone were courteous and friendly. It was well worth the drive to Gladstone! I will take this forum to personally thank Seth for making our car buying experience pleasant. I will recommend Gladstone to all of my friends, and I hope to return soon for a new truck!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Seth Dustin

My Review of Toyota of Gladstone:
I am happy to say that this car buying experience was positive and easy, unlike my experiences in the past. Seth was a pleasure to work with. He was informative, friendly, professional and did not pressure me in any way. I would recommend this dealership to a friend.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Josh Von Ruden, Monty Good

My Review of Toyota of Gladstone:
The experience my wife and I had shopping for our new truck at Gladstone could not have been better, after a disappointing visit to Broadway Toyota we found the team at Gladstone very easy to work with. These guys found us the truck we wanted with the features that mattered most to us, the price was fair, as was the value given to us on our trade in.

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