Toyota of Greenwich

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Toyota of Greenwich:
Toyota of Greenwich has been a long time dealership under the same family ownership. Recently the dealership was remodeled to provide even more comforts for customers.

The thoroughness, friendliness and professionalism at this dealership is remarkable. They do not treat customers rudely or take advantage of people. Many customers such as me have been their customer for more than twenty years. You can depend on excellent work, polite handling, cooperation, and follow up to see that you are satisfied with all that was done. This is a five star dealership!

When we think it is time for a new car, my wife simply says "call Tom or Clint" I want a new car.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Toyota of Greenwich:
My hybrid battery wasn't performing properly and they argued with me--argued!!!--that there was nothing wrong and it must be my fault. This is in addition to the usual bait-and-switch; it seems that every time I take the car in for an oil change there is some "XXXX mileage service" due that costs a bundle. Customer satisfaction is definitely not a priority, not even a goal. They just argue with you until you leave. What good is a dealer that can't and won't fix a problem with the car they are there to service? That's the last $30 they get from me.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Toyota of Greenwich:
Service department was given the charge to perform a 5000 mile service (first one on the vehicle) on my wife's new RAV 4 bought there several months earlier. The bill came out to $146! Without asking, they decided to perform a wheel balance and alignment on a 4 month old car. I believe they should have asked us first. The car was not pulling or shimmying in any way. It seems that they just packed the bill. Very disappointed in the way that was handled.

Share on Facebook

Was this review helpful to you? Yes | No