Toyota of Hackensack

Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Toyota of Hackensack:
Keith Gonsisko insisted on ordering un-needed parts for a simple swap of struts (struts were still covered by a warrantee). When he was questioned as to the reasons for ordering and swaping additional parts he refused to handle the order, passing me to his assistant. The assistant declared there changing of struts under warrantee can not be performed unless a complete check-up is done to the car at a cost of $99.00.
Both Keith and his assistantclearly showed no integrity nor careed to maintain the value of the Toyota brand name.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Toyota of Hackensack:
Once you're here, you get the feeling that you're being taken for a ride. Their prices are higher and overall service, poor. The only reason I came here is because they're more willing to apply your loan through Toyota Financial Services (dealers do that only if they absolutely want to sell a car). I visited them at a time when the previous two days had continuous snowfall. They had no customers as a result, so when I came in they just wanted to make a sale. It worked for me, since I am a recent college grad with hilarious credit. Other dealers had shooed me away, so I just had to get my loan approved from somewhere. That's the ONLY reason I might recommend this dlrshp to someone -- only because they're more willing to apply through TFS. Otherwise, there's nothing remarkable. Bill James is a decent man and courteous; I praise him.

However, the service guys are the RUDEST people on earth. A guy called Keith is a real con. I had a small bend on my rim. They charged me $50 to fix it. Problem is, they didnt fix it at all. They had banged away at it with a hammer. My stupidity was that I didnt protest at the time, but when I cam back later complaining that the wobbling was still there, they refused to even look at it. Keith was very rude, even though I am an extremely polite person. Also, I feel they don't do their jobs properly when you bring your car in for regular servicing.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Toyota of Hackensack:
Brought the car in for engine light check. Was quoted $99 to diagnose the car and if work is done there, diagnostic charge will be waived. Got phone call to quote the price. Had the call on speakerphone so my wife heard it also. Price quote for parts and labor was $135. I thought it was quite reasonable!!! WRONG. Actual Price was $435.
$185 for an outrageously priced oxygen sensor. Internet part prices range from $35 to $85. We know dealer parts are expensive to begin with but wanted the peace of mind. $185 for part, $99 for diagnostic, $149 flat rate for replacing the oxygen sensor. I am SURE it takes 90 minutes to jack up the car, disconnect the sensor and reconnected with a new one. Called Keith the Service Rep twice to voice my complaint. Keith insisted that it is their way of doing business. No wonder Toyota Hackensack only has a 2.5 rating. They will not be getting any more of my business for sure. Left voice message with Sean (Service Mgr). Will definitely write to Toyota Public Relation if this is not resolved.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Toyota of Hackensack:
First I called them to quote a 09 RAV4 price. I try to use phone/internet sales because people said it is less pressure then visit dealership. Their price is no good at all, about the same as MSRP. And I told them their price is too high and they told me GO TO OTHER DEALERSHIP!! the internet sales is Mary, she kept saying "I am not dropping the price, you can't get the price you want". Very bad.

Second I tried to go to the dealership and meet other sales. the sales is Kang, price is no good either and said the same thing: " go to other dealership if you want".

Of course I went to other dealer and get my 09RAV4.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Toyota of Hackensack:
@ hours after i picked up the car, i noticed that the car had a 'ding' or small dent.

I spoke to Mario, who is the 'sales' manager. Though I expressed a concern that further damage would occur when they attempted to repair the ding, I was given his guarrantee that no further damage will be done to the paint and i would not be able to spot the defect. However i have no good fuzzy feeling that he will stand behind his words.

I am not entirely satisfy with the solution, as it puts me in a position where I may wind up with a car that will have a real visible defect. I would have preferred if an alternative was offered. It would make me feel that the dealership would be willing to go the extra yard to earn my satisfaction. Mario basically stated 2 option, that he'll repair the ding or leave it. It sound like a take it or leave it.

I made an appointment with Bill James to review the 'ding' and to discuss a resolution. I was not happy that he was not there at the apponted time. I dealt with 'Giovanti' who was pretty useless and with Mario who was not really interested with making me happy.

So far my experience has turn out from good to bad.
I'm am going to forward this to Toyota Customer Service. This is a classic example of how once the deal is completed, customer satisfaction becomes lip service.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Toyota of Hackensack:
Be careful as they tend to scratch your car door and leave grease at the leg area on the driver's side. I pointed that out to them three times and only one time they admit to it. Their technicians are careless and were seen playing around at the car repair area. You would get a call from their customer service manager for follow up. That's more of a show as he just tabulate the statistics of how many people are satisfied with their service. If you have any problem, he would only forward you to the service person. What a service??????

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Toyota of Hackensack:
I have been dealt with 4 different TOYOTA dealer services for 12 years and this one is the worst I have ever experieced. The price doesn't matter because all dealer's service is expensive anyway, but the attitude of will for helping the customer's request is terrible.
They are not willing to listen to the customer's request even some savvy customer knows what to do. They insist to diagnose first even there is TSB information available through internet. And, the once acknoledged TSB, but afterwhile, the service manager(Shawn Wittenberg) declined my service just because I made a claim to TOYOTA HQ in Calif. for this outrageous experience. It is a silly act of retaliation. I really feel this dealership is not professional at all.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Toyota of Hackensack:
I have been dealt with 4 different TOYOTA dealer services for 12 years and this one is the worst dealership ever I experienced. Price doesn't matter in this case because all dealership services are expensive anyway, but the attitude of their will for assistnce is seriously terrible. They are not willing to listen to the customer's request at all, because they don't want to admit some of savvy customer knows what is problem and suggesting what to do. They just insist to diagnose by themself and turned out no results. There is already TSB available which everyone easily access through internet, so there is no reason for investigate. The service manager(Shawn Wittenberg) declined my service further just because I made a claim to TOYOTA Head Quoter in Calif. I feel they are not professional at all in this business.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Toyota of Hackensack:
I came they made things simple! I was helped within minutes... I was happy I had put an online inquiry before coming to the dealership because it gave me a chance to build relations with the people I delt with before I actually purchased the vehicle! I was also given 3 free oil changes and a digital camera... I didnt even have to ask they just said thank you for your business... we want to offer you this as a token of gratitude... I was very impressed...... I think anyone who is considering a vehicle should first call joe bobowicz or Lorena there in the sales department .... ext 502....



Goodluck

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Toyota of Hackensack:
I came they made things simple! I was helped within minutes... I was happy I had put an online inquiry before coming to the dealership because it gave me a chance to build relations with the people I delt with before I actually purchased the vehicle! I was also given 3 free oil changes and a digital camera... I didnt even have to ask they just said thank you for your business... we want to offer you this as a token of gratitude... I was very impressed...... I think anyone who is considering a vehicle should first call joe bobowicz or Lorena there in the sales department .... ext 502....



Goodluck

Share on Facebook

Was this review helpful to you? Yes | No