I brought my 2015 Camry in for a routine maintenance appointment, and as always, was very pleased with the high level of service I received. Thomas Klein, the service consultant who handled my appointment, was knowledgeable, professional, and extremely customer oriented. He looked up the color of touch-up paint which I need for a second Toyota, and took it upon himself to ensure it was hand-delivered and available for me before I left the service department at the end of my appointment, also taking the extra time to carefully explain the best way to apply the paint. I was impressed with the quality customer service he provided. This, combined with my confidence in Toyota of Kirkland's maintenance expertise, is why I am a loyal TOK customer.