First of all I would like to thank to Steven Hart, from Sales & Leasing department. He has great knowledge of the cars that they had available and was pleasure for us to work with him to find the car that meet your needs.
Unfortunately my great experience at TOK went down to zero when we, me and my wife, had to meet Sales Managers Peter Hubris and Lin Loya. We didn't understand why we should had to meet the managers, if we didn't asked for that. They are were arrogant and aggressive to us with no reason. We were treated like criminals or homeless persons. We were treated like that never before.
So the car that we choose had price which was about thousands $ above the retail price. We refused to pay for the asked price because the car wasn't worth it. After that Mr Lin Loya came to us without your permission and started yelling at us. He told us that TOK made mistake to bought that car and the price is higher because at TOK paid that much money to have it and TOK will lose, if they sell the car for less. After we refuse to pay the asking price again, Mr. Lin Loya Started made pressure on us to pay the price because there are options, which are not listed on TOK's add, and we are doesn't needed of them or we didn't asked to have them. Also he made pressure on us to purchase another cars, that we didn't like, for the price that we was willing to pay for the car that we liked. That is unacceptable for us.
Finally we walked away from that dealership without car, but the next day we purchased a car, that we love, from another dealership up north in Everett for higher price from the price that we were asked to pay in TOK, because it worth it.
We will never go back to TOK, even in there is the only place that have the car we love it on the price that is reasonable. We will not recommend to anyone to do buisiness with them.
I Recommend This Dealer:
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