I was having alarm issues with my RAV4. The alarm went off while parked for no reason (few times randomly in one day), and my key couldn't shut it off. I live in a quiet neighborhood, and I don't want the alarm to disturb my neighbors. So it was crucial for me to have it addressed ASAP.
First, I called Michael's Toyota Bellevue, because that's where I get my services, but unfortunately, the service department receptionist pretty much told me that they are swamped and I am welcome to call any another Toyota, that I don't need to stick with Bellevue location. Okay...what can I say? Then, I called Toyota KIRKLAND, everyone was so nice and I was able to bring my car in right away! Long story short, yes, Toyota Kirkland addressed my issues, fixed it, all within couple hours. I wanted to thank their Service Manager Matthew Vena and the team for their BEST customer service provided! I'm switching my service location to Kirkland!