My husband and I have been customers of this Toyota dealership for over a decade. We own 2 Toyotas and frequently get serviced at this location. When my brother moved to this country and finally came to a place where he could purchase a vehicle, we naturally suggested this Toyota of Kirkland.
It was about 3 months after purchasing the used 2004 TOYOTA RAV4 that the oil light on the dash turned on. My brother took it to this dealership to get an oil change and figured that it was taken care of.
A month later the oil light was on again. He checked his dipstick and noticed that it was dry. At this point we weren’t sure if the Toyota dealership had sold him a car that was leaking oil or whether they had never actually changed his oil when he went in for an oil change.
We went in and spoke with several folks at the dealership. After explaining the situation with the car, their cost estimate, without even looking at the vehicle, was $4,000 - $5,000. This is a very expensive amount to spend on fixing a first purchase car. Their other suggestion was to purchase another car but at an extortionate interest rate since my brother had not paid his (leaking?) RAV4 off. Remember, my brother had only recently moved to America and was hoping to build credit history with this purchase.
It’s been over a month since we left the dealership without a resolution. My brother changed his own oil and – guess what – no problems with it. The service department had never changed his oil. I’m not sure if this was intentional on their part – to get him to come in and purchase a new car at the higher interest rate – or whether it was negligence. Either way, they failed to come up with a satisfactory solution to this problem.
My husband and I have since stopped taking our vehicles to get serviced at this Toyota and are instead using alternate options (i.e Jiffy Lube). They have definitely lost us as customers.