Toyota of Lake Norman

Reason for Visit: Service

I recommend this dealer: No

My Review of Toyota of Lake Norman:
You know that stereotype that Dealerships Service departments will rip you off? Well Toyota of Lake Norman is the reason they have that reputation. I took my Camry to Toyota of Lake Norman to have the sunroof checked after I found out that no other Service companies would look at a factory installed Sunroof and a dealership was my only option. So...They called me the morning after I dropped off the car and they told me that they would have to replace the Rail, 2 Cables and the motor. Their description was that the 2 Cables were stripped, the rail bent and the motor which was the biggest issue was completely seized and burnt up and was completely inopperable. The total cost $1,950 + tax on parts.

Completely distraught at the price I thought I would have to pay it because I thought another toyota dealership would rake me over the coals as well so what would be the point to take it to another one?

I decided to call other dealerships in the area and the Service Manager from Toyota of Gastonia gave me a price on the parts that were quoted to me at about $100 less than the Lake Norman dealership but really wanted to look at the sunroof because he had never experienced a burnt up motor on a camry sunroof.

I decided to take it to them because what the heck, if he was right I would be looking at a lot less money out of pocket.

Sure enough there was nothing wrong with that "Completely inoperable motor", instead they just had to fix the cables and rail. They were able to fix it and it cost only $950.

The guy at Toyota of Lake Norman completely lied to my face about what was wrong with my car. I will never do business with Toyota of Lake Norman under any circumstances and strongly encourage that nobody else does either. Karma...it will come back to bite you, especially if you treat people like that.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Toyota of Lake Norman:
I came into Toyota of Lake Norman having received a promise from their associate that I could buy out my leased vehicle without the $595 documentation fee (which incidentally, not all dealerships charge) when I came in they would not honor their promise and were emphatic that I should buy or lease a new car without charging the documentation fee $595, inspection fee, and the fees associated with DMV (which by the way, they don't have to do, you can do that on your own, but the general manager told me I must do it through them) thats a lie. When I told them that was not what I wanted to do, the general manager told me nastily to come back if I wanted to buy a car. Since we had confirmed that the associate had given me this supposedly misinformation, it is my estimation that a good reputable dealership, would have honored the promise. They did not. I soon began to wonder was it the fact that I was a woman and a minority that were contributing factors to their decision not to honor the deal. What I do know is that I will never use that dealership, nor refer them to my friends, family or associates. Don't use them! Go somewhere else.

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