Toyota of Lewisville

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Hood

My Review of Toyota of Lewisville:
Brought in my car because of drivers side window was making noise. They checked it out and said I needed a window regulator replaced. They ordered the part and gave me a free loaner car.Mike Hood took care of my wife's Highlander and did a great job!

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Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: mike

My Review of Toyota of Lewisville:
too much issues so far i bough a new car from them and i am not happy at all they rip me off, like staling your money...service manager very rudeeeee...
i am pasting my review from other website

Just do not go there, i bought 2009 Van 1st of all the sales man rip me of 200$ and lied in my face i have to fight with them to get refund for there BSS service plan which I was not able to refund all of it...i went there more than 5 times each time they tell me sales man busy with other customer. one time they told me he is gone home and guess what i bumped in him in the corridor what F*** liers...the sale part is over...a new episode of their service oh my god they damaged plastic seal in my van and refused to fix it i had argue with them for two hours, i submitted a complain through BBB. I hope they will fix it?

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Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Candice, Chris Belmonte and Steve DeWitt

My Review of Toyota of Lewisville:
STAY AWAY FROM THIS DEALER...JUST LIKE THE POSTER BEFORE ME SAID, THEY WILL "AGREE TO A DEAL" WITH YOU AND THEN CHANGE THE PRICE WHEN YOU COME IN.

I was looking for an '07 Mazda3 for my daughter and saw an eBay auction from this dealer online for one. I went in and test drove it on my way home one evening and tried to make a deal. The sales manager and I were about $900 apart and I decided to think about it. Candice the marketing manager called me a couple of days later to see if they could do anything to make the deal work and I told her I would raise my offer $500 and that I would come in to buy it if that was acceptable. She checked with the pre-owned sales manager Chris, called me back 5 minutes later and told me we had a deal. She even called back again a few minutes later and spoke to my wife and said Chris wanted to make sure we understood the $12,500 did not include tax and title, etc. and my wife told her we knew the tax and title, etc. was extra. By the time I got to the dealer an hour later, Chris the pre-owned sales manager told me that they could not sell the car to me at the $12,500 now, nor at the $12,900 they had countered with earlier that week, but only the full asking price of $13,433 and not a dollar less. I asked for an explanation and all he could say is we are loosing money at the asking price. I asked him why did you call me at home, solicit my best offer and accept it, and he had no real answer. This is not a "no haggle price" dealer by the way. The marketing manager Candice told me she was very sorry for what had happened, and said that her manager really had approved the deal, but for whatever reason the main sales manager Steve DeWitt was the one that had overriden that decision. I asked to meet with Steve and after explaining to him what had happened to me, all he would say is that they wouldn't sell the car for one dollar less than the asking price of $13,433. No apology, no acknowledgement that they had accepted the offer an hour ago and now changed their minds, just here is the real price, take it or leave it. I told him that deceptive wasn't a strong enough word for what they did and all he would say was that no employee was authorized to agree to an offer over the phone and he would not do anything to make it right. I finally told him in the privacy of his office that this was the kind of BS that makes people hate going to car dealerships and he asked me to leave for the one time use of the word BS, and that I was not being professional. Evidently their definition of professional behavior allows them to agree on an offer on the phone and then renig on it when you come in, but if you don't take it and go away happily, then you are the one that isn't being professional.
This is the management of the dealership that lives up to the worst tactics that you hear about in the car business so stay away from Toyota of Lewisville if you don't like to be treated as I was. If you happen to see one of their eBay auctions, be sure to click on their feedback with eBay and read some of the negative feedback they have. Along with the posts on this site, it gives you a lot of insight into Toyota of Lewisville.

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Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Patrick, AL, Jose

My Review of Toyota of Lewisville:
*** THESE PEOPLE ARE HUSTLERS AND SNAKES .... STAY AWAY! ***

My wife got a quote on a car over the phone from one of their sales associates. After the offer was made, she took our baby twin girls to the bank to get a cashier's check, and we drove 45 minutes to get to the dealership.

We show up, check in hand, and tell them exactly what we were told on the phone. They say, great, why don't you test drive the car before you buy it. And then, after my wife had driven the vehicle, they explain that they were NOT WILLING TO HONOR THE PRICE THEY OFFERED OVER THE PHONE!

And then the sales manager proceeded to lie through his teeth, claiming the sales associate who made the offer "wasn't answering his phone". But the guy who made the offer was clearly in the building--we were told as such by other employees.

This was a massively painful ordeal, shuttling our baby twins around to get a cashier's check and driving up to the dealership, and WE WASTED FOUR HOURS THAT I WISH WE COULD HAVE BACK.

These people DON'T SEEM TO CARE AT ALL that they wasted our time.

They don't care that what they're doing is UNETHICAL.

And they don't seem the least bit troubled by the fact that THEY LIED TO A MOTHER OF TWIN BABIES TO LURE HER INTO THE BUILDING SO THAT THE SALES MANAGER WOULD GET A CHANCE TO HUSTLER HER.

These people have no shame, no scruples, and no dignity whatsoever.

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Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Karim Padamsee

My Review of Toyota of Lewisville:
Karim was very helpful, I told him what I wanted and he immediately found it for me. He was very patient and understanding of my time and made allowances for me. When I purchased my car it was very non-eventful, all the workers explained everything in detail for me. I am VERY comfortable with my purchase and will CONTINUE to buy Toyota. Thanks to everyone especially Candise(great phone customer service) and Karim (great salesman) and whoever did the financing for me, he was awesome too! Overall, I am pleased with my purchase and the service at Toyota Lewisville! :)

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Protected

My Review of Toyota of Lewisville:
I came in for an express lube oil change, engine air filter replacement and cabin air filter replacement. When my vehicle was returned to me, I heard a loud rumble from the engine, approaching the exit to the dealership parking lot. Apparently the service tech didn’t hear this before he returned my vehicle to me. I took the car back in, popped the hood and showed the service director that my oil filler cap was sitting on the intake instead of capped onto the engine, with oil spilled onto my engine. They put the cap back on, cleaned off the engine and returned my car. As I drove off the lot, I continued to hear the loud rumble as the engine sounded like it was wheezing & sucking in air, and a plastic buzzing / grinding / vibration upon acceleration. I took the service manager for a drive and he confirmed my observations. They took my car back in. Hours later, it turns out, the tech hadn’t put on the engine air filter back on correctly, as the buzzing was from the filter (put on only half way) vibrating plastic on plastic, under the hood. In summary, I was charged $85 for parts & labor for the engine air filter and cabin filter (excluding oil change), intense aggravation, several hours lost of my valuable work time, and a crap job on what is a very simple and basic routine service. When my car was returned to me the 3rd time, it appeared to be okay. I am hoping there was no engine damage from this dealership mistreatment of my vehicle. At the very least, if there was any desire for building customer relationships, they would have offered me my money back to compensate for this mess (I did ask for this and was denied). I am extremely disappointed and terrified of the express lube operation. This is entirely unacceptable for high-priced dealership service.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Austin, Ari

My Review of Toyota of Lewisville:
I was greeted when I entered the lot with a smile and a handshake. I was asked what type of car was I interested in and at that time I explained that I wanted an 09 Camry. He asked about what colors and features. I explained what accessories I wanted and we found a unit on the lot that worked for me. We took a test drive--it is a Camry after all and it had a smooth transmission.

He explained gas mileage, features and after driving it for a while I came back and he gave me his business card. I came back three days later and negotiated a reasonable price--less than MSRP--with all the accessories I wanted.

The salesperson was friendly, non-aggressive and very helpful. I had an excellent experience.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Son

My Review of Toyota of Lewisville:
I'm a very cautious and meticulous person, and did my research in depth for the past 2 months about getting my new highlander. I don't know about the other guys at the place, but you cannot go wrong with Son. The guy gave me no run-arounds, and was the most inter-personal kid i had yet met. Both figuratively and literally, Son delivered me my ideal car/package! I couldn't be more pleased.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Gonzales

My Review of Toyota of Lewisville:
Best buying experience I've ever had. My salesman was very patient and professional. I didn't feel pressured at all during the entire process. The entire staff seemed to all be excited about working there and made me feel very welcome. They have a deli there that has some great coffee.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: 5

My Review of Toyota of Lewisville:
Don't come to this dealership. The manager in charge of the service department has a bad temper and he has given me and other customers a horrible attitude. He needs anger management classes. Also the rest of the people that work in service are rude, unfriendly, unhelpful and will try and swindle you if you aren't paying any attention. Stay away from this hole!!

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