I sent an email to this dealership about needing to trade in my Sequoia and downgrading to an FJ Cruiser. My payments were too high. I have cancer and my medical bills are too high to pay for this car payment anymore. I am also a single mom. I am upside down in the Sequoia and sent all the information about that to the salesman prior to coming out to the dealership. He told me to drive out there and it could be worked out to lower my payments. I had already filled out the finance application indicating I would not be putting any money down and would need to roll the negative equity into the loan. I was approved on the loan. All I needed was the numbers. The salesman, Mickey, had everything hours before I arrived including the VIN# on my trade-in. When I arrived he had done nothing trying to work out the deal. However, he was very nice and pleasant. I did wait a long time and he stated they were having computer problems. He finally came to me and abruptly said, "here's what your payment would be and you need to put $2,000 down". I told him I didn't have any money to put down and I indicated that in the loan application. He said, "then have a nice day" and folded his arms. He turned into the rudest, most arrogant, car salesman shark I have ever seen. I left in tears. I have since looked online and seen that the FJ Cruiser was posted online for $1200 less that what he was charging me on that paper plus wanting the $2000 in cash. Mickey did not care about helping a person who has cancer get a better postion in life to pay their bills - he only cared about selling a car. I'm not sure how he looks himself in the mirror each day.

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