My Review Of Toyota of Newnan:
I have made now 2 purchases with Toyota of Newnan. My first experience was less than thrilling so I took my business to Lagrange Toyota for my next 2 cars. I decided to give Toyota of Newnan another chance when my husband and I decided to check into the 2012 Camry. I'll be honest, I was very blunt and cold with our sales representative, Orlando to begin with. Most of the experiences I have had as a woman buying a car have been less than pleasant, often being treated like I was a moron. I refused to disclose what I owed on my trade until they informed me what they would be willing to offer me for it because the deal on a new car would be contingent on that and the price for a new car. I also told him I had a terrible experience in 2009 and went into detail as to why (basically when Toyota had all those issues and recalls and the value plummeted. Also had issues with car making noises and the door panels falling apart.) he was very well mannered despite my coolness and very, very knowledgable about the car we were interested in. He apologized for my previous experience, asked me what I would like to get for my trade, and went (as I had requested) and got their offer on my trade, which was more than I had told him I wanted. He then told me that he told his manager that I had an awful experience and his manager said they wanted to make things right. They gave me 3500 off the sticker price- without me asking- and I was financed at 1.9%. Orlando was there every step of the way, patiently. The finance manager, Vu was amazing, going through every aspect of the financing in detail with us, answering any and all questions patiently. My experience with all 5 cars I've purchased in the past, as soon as I signed the papers it was like wham bam thank you ma'am, get out of here. But this time Orlando was waiting with our new car, hood popped, doors open, and walked us thoroughly through our vehicle, even telling us about the new technology in our engine. He was amazing... As was Vu.
One negative I will say based on my previous vehicle with Toyota and my husbands Toyota truck, is regarding the service department. They are so painfully slow and as many people have noted they do not call you to let you know your vehicle is ready. You have to constantly call... It's ridiculous!!! Also, they do not return calls promptly or contact you as they say you will. Very, very frustrating.
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