Sales department is great

But the service department need some work, they worry more about survey ratting then the customer. Always look under the hood after service

Personal experience

Oil cap left off
Tranmission fluid overfilled (Three visits to fix but it was never there fault)
Rags left in engine compartment
Oil filter over tightened
poor communication between the service counter and service tech (Three visits I asked for new plastic clips for under body noted on paper work but never completed in shop)


Over all the service department will never own up to mistakes they have made.

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It was incredible the level of service I received from Toyota of Puyallup! This store is worth the drive for anyone living in Seattle or the Bellevue area. I have heard so many great things from family and friends and decided to just go "look." I ended up purchasing a vehicle and will never go anywhere else.

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