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Toyota of Puyallup

1400 River Road, Puyallup, Washington 98371
Sales: (253) 286-6000

Makes: Toyota|Service Center
 
Average
33% Recommend

Overall Rating 2.6

5 Lifetime Reviews

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Toyota of Puyallup
5 Lifetime Reviews
Toyota of Puyallup Info
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Reason For Visit
Sales (Used)

"Simple as this: We found a car, offered our lowest..."

Simple as this: We found a car, offered our lowest price and they accepted right away. It was 10pm and they let us take the car home over night so we could have an independent inspection done on it the next day. Matt Penrose (the manager) said they won't fix every little detail but if there is an oil leak - they would repair that before we signed the paperwork. Guess what - there most certainly was an oil leak - amongst other things (brake light out, battery about to die, and power steering fluid leaking) Went back to the dealership - Our sales guy, Justin Thomas, went to talk to the manager. Matt was off that day..Justin spoke to the used car sales manager, Richard Laning. Justin came back to us and said "We'll take $400 off". No...that's not what we were told last night. No, we will not accept $400 off - fix the problem. Justin went back to the manager and the manager (Richard) came out this time. He sat down with his arms crossed and said" Best we can do - $400 off the price". He DIDN'T say - "Hey guys, really sorry that there was an issue that our mechanics missed. We'll fix it up for you tomorrow and have it ready to drive home tomorrow night" Nope, the manager proceeded to tell us how they do not invest in their used cars because they would be spending too much money, he said we got an inspection from a shady company, he told us how long he's worked there, blah..blah..blah We reminded him that we were told LAST NIGHT by the manager (Matt) that any oil leak would be fixed. Our sales guy, Justin, said that he FORGOT to mention that to Richard. Richard said "Fine, we'll replace the valve covers and keep you at the original price that we agreed on" We said - we don't want you to just "replace the valve covers - we want you to fix the problem..like we were assured would be done, if there was a leak" End result, of a long argument back & forth, manager said "I've had enough" and pushed our independent inspection back at us and walked away. Not only did they not "make the sale" but they lost customers - for life. Studies show that customers become loyal to their dealership..and in the age of social media..I cannot believe that they treated us like that. Now, we will not buy from them, our co-workers will not buy from them, our social media contacts will be wary of them - for what? The managers ego? The cost of "doing it right"?

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Employees dealt with

Justin Thomas, Matt Penrose, Richard Laning
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Reason For Visit
Sales (New)

"work with them through the internet and on the phone...."

work with them through the internet and on the phone. When I got there to pick up my new truck they tried the old bait and switch. never trust these dishonest xxx

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Employees dealt with

internet
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Reason For Visit
Sales (New)

"Toyota of Puyallup made my car buying experience actually..."

Toyota of Puyallup made my car buying experience actually fun. I know that a lot of people dread buying a car, but I actually look forward to it. everything that was promised to me was delivered. The sales staff make you feel important and they are all awesome. I wouldn't buy a Toyota any where but here.

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Employees dealt with

Jeff Goossens
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Reason For Visit
Service

"Sales department is great But the service department..."

Sales department is great But the service department need some work, they worry more about survey ratting then the customer. Always look under the hood after service Personal experience Oil cap left off Tranmission fluid overfilled (Three visits to fix but it was never there fault) Rags left in engine compartment Oil filter over tightened poor communication between the service counter and service tech (Three visits I asked for new plastic clips for under body noted on paper work but never completed in shop) Over all the service department will never own up to mistakes they have made.

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service department
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Reason For Visit
Sales

"It was incredible the level of service I received from..."

It was incredible the level of service I received from Toyota of Puyallup! This store is worth the drive for anyone living in Seattle or the Bellevue area. I have heard so many great things from family and friends and decided to just go "look." I ended up purchasing a vehicle and will never go anywhere else.

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Employees dealt with

General Sales Manager
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