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Toyota of Richardson
Richardson, TX
2,075 Reviews
Toyota of Richardson online, located in the North Dallas area offers Internet Specials on new and pre-owned Toyotas. Quick and easy quotes. We have a great selection of new cars, new trucks and pre-owned vehicles including Toyota certified. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to provide an exceptional experience, be considerate of your time and supply all the information you are seeking. Our trained professional staff awaits the opportunity to meet you. Whether you are considering a New Toyota, quality Pre-Owned vehicle or need to use our Service, Parts or Body Shop, you've come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 9:00 AM - 5:00 PM
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 9:00 AM - 5:00 PM
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Showing 2,075 reviews
April 18, 2024
Agreed on the online price by phone with the salesman, but when he wrote it up an additional $3,995 fee was added (plus other things that were called "taxes" but were dealer responsibility). They told me but when he wrote it up an additional $3,995 fee was added (plus other things that were called "taxes" but were dealer responsibility). They told me that the fees were for reconditioning and getting the used car ready to sell. The invoice labeled it "TOR Loyalty Package" though and said it was optional. The sales director and the salesman both told me that the price on the internet was always increased by this fee. They also lied to me a couple times along the way about other things and tried to blow it off when I asked them about the lies. Don't waste your time here with these crooks. Another customer also told me on his way out they required him to leave a good review before letting him leave with his new car. Don't pay for a "brand spanking used" package or a TOR Loyalty package, and don't pay the dealer inventory tax or the road and bridge fee. Those are all taxes owed by the dealer, not by the consumer. They know that but are trying to get you to reimburse them to make a little more money. More
by drtor62
Employees Worked With
Multiple Employees
Helpful April 14, 2024
Agents are always polite. They always explain what is happening and I there will be a delay. Today was super fast! They always explain what is happening and I there will be a delay. Today was super fast! More
by Sdjohnson56
Employees Worked With
April 12, 2024
Great service and did the job quickly. The service advisor was great. He listened to my complaint and took care of it The service advisor was great. He listened to my complaint and took care of it More
by measuret
April 11, 2024
I always get very,efficient and courteous service when I come here. We have used Toyota of Richardson for many, many years. come here. We have used Toyota of Richardson for many, many years. More
by Kathy
Employees Worked With
April 11, 2024
One is generous. I will never use this company again, not if you paid me I will never use this company again, not if you paid me More
by David.Wheeler
Employees Worked With
April 11, 2024
very disappointed in my purchase. my salesman just wanted the sale and did make it right what was owed by Toyota of Richardson. took it back twice still dissatisfied. When went back h my salesman just wanted the sale and did make it right what was owed by Toyota of Richardson. took it back twice still dissatisfied. When went back he passed me off to a manger that could really care less, so the salesman could make another sale. gave excuses instead of making it right. its how society has taught us. I am not gracing the review with a name. i should have looked at previous review More
by Jabbburt
Employees Worked With
Not listed for good reason
