Went in in one of their Promotions. Looked at a few cars, even drove two of them. Then when it came time to decide---I wasn't ready to commit at that time, they lost my Promo card, couldn't find it---even though it was left on a sales person's desk. Convenient for them to say that the card had disappeared, as mine showed that I had the possibility of winning a $500.00 (five hundred) dollar cash prize. They wouldn't even give me the minimum that the promo card had on it--$5.00. Some excuse that they ran out of money and I should wait some more for the person to come back from the bank. I'd been there two (2) hours by that time---and no one could even be courteous enough to dig into their pocket to give me the minimum Promo gift of $5.00---which their "supposed" bank run person would have paid them back. No, I should sit and wait some more. Walked out. Never will go back---even though I liked the Rav and would probably buy one. They have lost me forever over $5.00. The previous owner treated people very poorly, but if this is any indication of how the new owner is going to treat people, then they have a long way to go. Furthermore, their phone number listed on line is not even being answered---so there is no getting to even talk to them about this situation.
Have since gone back to the dealership to speak to the Sales Manager. He was very nice and accommodating, but he was not too pleased with the Manager who oversees Darrell, the Sales Rep. Darrell, I told the Sales Mgr, was really very accommodating and gave me all the options to choose from. It was his boss that caused all the problems and did nothing to smooth out a situation where my hopefully winning card was stolen off of Darrell's desk and he did nothing to try to get me my minimum due of $5.00.
Have since gotten my $5.00---which could have been $500.00---as that is what it said on my card, but as stated before, someone took it off of Darrell's desk.