My car buying experience was a pleasant one, but I have lifetime service coverage, which means I have to go back to this dealership for routine things like oil changes. It's 40 mins. from my house and in a high traffic area, so not convenient, but I go. The service takes at LEAST and hour and a half each time, so I made the 1st morning appt. at 7AM to hopefully get in & out. I was admittedly late (about 8 mins.) and there were already 6 cars stuffed into the service lanes. Someone checked me in and told me I was due to have over $500 worth of fluids and service done, as well as 4 new tires. My car is exactly 2 years old. I declined, and waited for the oil change/tire rotation I was due. After 2 1/2 HOURS my car was finally done. 2 1/2 HOURS! The girl who called me said, "Oh, I've been looking for you and couldn't find you." With the exception of a 90 second restroom visit, I sat in that waiting room for 2 1/2 HOURS! That's when she called me, and waited another 20 mins to try again. I could have actually made it to my 10:00 appt., which ridiculously enough I missed because of this nonsense. You truly get what you pay for.