Toyota of Wellesley

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jeff Tang

My Review of Toyota of Wellesley:
The dealership was very helpful in determining which car might best meet our needs and budget; very patient with our need to test drive a few models, and take them into a variety of traffic conditions. Our sales person was knowledgeabe, courteous, not overly pushy, and friendly, making what can be a stressful experience much more manageable for us. I was disappointed with the trade-in allotted for our old car (also purchased at this dealership), and the resulting final price on the new vehicle, although I understood the reasons for pricing. I find it inherently difficult to choose and purchase a new car, therefore the overall experience is only good, not excellent, but this is not because of any deficiencies in the dealrship or sales team. I would definitely send friends to this dealership.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Rey Lima

My Review of Toyota of Wellesley:
I recently purchased a pre-owned Camry at Wellesley Toyota.
My experience at Wellesley Toyota was mainly through my salesman, Rey Lima. He was friendly, courteous and gracious to me as his customer. I did not feel pressured or
intimidated (as I have experienced with other auto dealerships). I am very satisfied
with Wellesley Toyota, as I mentioned, because of Rey's professionalism. I will happily recommend wellesley Toyota in the future.

Judy Wholey
96 Plymouth Dr.
Norewood, Ma. 02062

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jeff Tang

My Review of Toyota of Wellesley:
Jeff Tang was such a great guy to work with. It was my first experience buying a vehicle and working with such outstanding people made my experience well worth every minute of it. I live in upstate NY and registering a vehicle in NY when buying it in MA is a difficult task, but Jeff went above and beyond my expectations in making the transfer as painless as possible. He is very knowledgeable and personable in his line of work. I would recommend Jeff and Wellesley Toyota to any person interested in buying a vehicle.

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Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Don't remember man's name.

My Review of Toyota of Wellesley:
I visited the showroom at Toyota of Wellesley in September to look at a Camry. The salesman was very condescending and rude. We were standing next to a Sentra and he suggested I get inside and see how I liked it. I told him I was not interested in a Sentra and he said 'well it's basically the same.' I got in it and he did the usual insulting routine about 'Isn't it nice and can I see myself in it.' What a fool. It was an ugly interior and he NEVER made any attempt to show me a Camry. Does this happen to men when they go to buy a car? I've been telling my friends how I was treated. That was my first and will be my last visit to a Toyota dealership. Business must be great if they can treat potential customers like they don't need 'em.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jack Mendosa

My Review of Toyota of Wellesley:
Outstanding! That describes the overall experience at Toyota of Wellsley from my initial contact requesting a quote via the internet. Jack Mendosa promptly replied to my request and answered several questions via email. He was professional, courtesy and great to deal with both online as well as in person. He didn't play games with the standard, "Well, what do you want to pay?" He was upfront with what he would sell a car for, a car that he didn't even have on his lot. We agreed on a great price, a trade-in value for my vehicle, and he located the car of my choice. I would highly recommend both Jack Mendosa and Toyota of Wellsley for anyone who is in the market for a new Toyota. The entire staff at the dealership were friendly and helpful. Not your typical high-pressure sales pitch that you get from most delearships. They actually listen and follow through with what they say. No games.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jim Waldron

My Review of Toyota of Wellesley:
We had been to another used car dealership and the experience was terrible. I knew right from the start what the price of the car was so there was no squabbling. The financing turned out better than I expected. they really cared about getting my daughter into the RIGHT car for her not just any car. I can't tell you how great the team was. A really GOOD buying experience.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dan Lombardi and Courtney Shick

My Review of Toyota of Wellesley:
I recently made two trips to Wellesley Toyota. I am writing to praise your sales consultant Daniel Lombardi. I have been to 5 dealerships in the area and have felt conned, pressured and uncomfortable. When I arrived at Wellesley Toyota with my husband and two young children in tow Dan had the vehicle we were looking for ready and waiting to save us time. Dan didn’t try to up sell or pressure us. He took the time to show me the vehicle while my husband stayed inside with our children and then was patient enough to do the same with my husband while I stayed with the children. We asked for quotes and he gave us the best prices on the vehicles we were looking at without haggling at all. There was no back and forth with “my manager” as is the case with many dealers while you sit waiting. When it was apparent we were there too long past our children’s tolerance it was Dan who suggested we come back so we could get our children to bed. He didn’t pressure us to sign anything, he didn’t pressure us to close the deal, and he suggested we go home and come back or call when it was convenient. He didn’t hound us on the phone as many dealers do. He knew we were a working family with young children and he truly respected our time. My daughter and I returned the next day and again Dan had the vehicle waiting for us. Dan allowed me to take the time to thoroughly contemplate and play with the different seating configurations in the sienna. He assisted in placing our car seats and taking the 8th passenger seat in and out. He did this without any hesitation and allowed me the time to process things and come up with a decision.
Dan was the most patient, honest sales person I encountered while shopping for a minivan. He gave me the best price on the sienna and the best price on my trade without any haggling. I truly can say I didn’t experience this anywhere else except for Wellesley Toyota. Car shopping in any other dealership is a very stressful and often upsetting experience with an inordinate amount of pressure to see what it will take to get you to “sign right now” or to “not walk out those doors” or to “end your shopping now”. We all want to be educated consumers, we want to look at our options and get the best deal. Dan allowed me to do that.
I also had a brief but equally pleasant experience with Courtney Shick sales manager. He simply explained and provided a print out of the breakdown of numbers for the purchase of the sienna that Dan had put together.
My experience was so pleasant at Wellesley Toyota that my decision to not purchase the sienna is one that has caused me to lose sleep. I wanted to be sure that nobody thought something was done wrong or was missed. In fact it was because of how much I liked Dan that I almost went through with the purchase because I felt sorry. Dan was such a nice guy, honest, no pressure, let me take my time, and helpful. If I could have bought the vehicle of my choice from him I absolutely would have. However, in the end I decided the sienna just wasn’t the right choice for our family. If ever I know of someone who is car shopping I will highly recommend Wellesley Toyota and Dan Lombardi for their honesty, respect of their customers and best prices on new vehicles and trade ins without the haggling.
To Dan, Thank you so very much for your time it truly was appreciated.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dan Lombardi

My Review of Toyota of Wellesley:
From the moment that my wife and I walked through the door the whole experience was terrific. Dan was very friendly and knowledgeable. He took all the time we needed to explain our purchase and on the day we picked up the car he took special care to explain everything about the car. Kevin McCarthy explained everything we needed to know about the lease program. The whole process was a complete joy. I have always had our Toyotas serviced at Wellesley Toyota and that has been one of the best experiences any Toyota owner could ever experience. Thank you all for a truly wonderful experience!

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Ron Caswell

My Review of Toyota of Wellesley:
Recently, I had expressed concern about labor overcharge of 15 minutes.
Ron Caswell contacted me and volunteered to make the situation right with a credit to my credit card for the overcharge. That response is something I appreciated and my opinion of the dealership has gone from neutral to overall positive.
Thanks You!
jordanM

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jack Mendosa

My Review of Toyota of Wellesley:
This is the second car we buy with Jack Mendosa in the last 3 month. The Wellesley Toyota dealership is professional, provides great service and the buying experience is great.
We closed the deal in 45 minutes, including a trade-in, and I received a great deal.

I highly recommend!

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