Toyota of Winter Haven

Toyota of Winter Haven
4099 Lake Alfred Road
Winter Haven, Florida 33881
(863) 956-1123

Manufacturer: Toyota


Most Reviewed Employees
Richard Nackson Richard Nackson
Travis Campbell Travis Campbell
Victoria Barron Victoria Barron
Sales Associate
Steve Olewine Steve Olewine
Rico Romero Rico Romero
Sales Specialist
Mike Murphy Mike Murphy
Kevin Ruhl Kevin Ruhl
Al Gerber Al Gerber
Internet Director
Need a New Car?

Dealership Amenities
Cable TV
Customer Lounge Area
Express Service
Free Coffee
Free Drinks
Free WiFi
Parts Store
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 8:30 AM - 8:00 PM

Tuesday: 8:30 AM - 8:00 PM

Wednesday: 8:30 AM - 8:00 PM

Thursday: 8:30 AM - 8:00 PM

Friday: 8:30 AM - 8:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: 12:00 PM - 5:00 PM

Twenty-Four Month Rating: 4.7/5
62 Reviews
Toyota of Winter Haven

Overall Score: 5 Star Rating4.7



About Toyota of Winter Haven
Certified: Toyota of Winter Haven
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Toyota of Winter Haven has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Toyota of Winter Haven
Toyota of Winter Haven is here to help you with all of your automotive needs. Whether it be sales or service, we strive to make your visit to our dealership an enjoyable one. As a ten time winner of the Presidents Award we have set the bar high and strive more to reach even higher. Feel free to stop by and see for yourself why shopping at Toyota of Winter Haven is so enjoyable.


flroadwarrior
4/20/2012 3:39:46 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: 3

My Review of Toyota of Winter Haven:
my service writer was waiting for me. He went over any questions I had. I thought that I had a problem on my fuel quage. They checked out and found that it was ok. The service Tech came out and made a suggestion and everything now is fine.
I was in and out in less than 1 hour.

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414green
3/24/2012 10:33:45 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: amanda

My Review of Toyota of Winter Haven:
I negotiated for a 2012 Toyota RAV4, thinking I got a fair deal, but in reality, the salesman conned me into buying a 2011 model for the price of a 2012. unfriendly dealership.

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Response from: Toyota of Winter Haven
Added: 3/27/2012 9:37:04 AM
Unfortunately, this is just not true. This customer test drove a 2011 Rav4 and signed paperwork on the 2011 Rav4 on 2 separate occasions. After signing the first time, this customer stated that he wanted a 2012 instead of a 2011. In an attempt to completely satisfy this customer, we offer more of a rebate and the customer accepted. After accepting this, he resigned the papers on the 2011 Rav4 again.

jjusf80
3/19/2012 11:08:15 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Rico Romero

My Review of Toyota of Winter Haven:
WOW! Let me first start by saying that I have purchased many cars in my life. I have dealt with many different types of sales people, some were very nice and pleasant but didn't know much about cars, others were very knowledgeable but not very pleasant, others have not been pleasant AND didn't know anything about the cars they were selling. This was not the case with your sales associate Rico, he was very pleasant and VERY knowledgeable.

I originally came into Toyota of Winter Haven to just look at some cars and get an idea of what was out there with no intention of purchasing a car that day, I was quickly approached by Rico as i was getting out of my car, which was very nice because I usually have a ton of questions about cars and don't like to wonder around a dealership not knowing what i'm looking at. Rico was very attentive and seemed to have a genuine desire in finding the right car for me, he asked a lot of questions and suggested many different models to look at. After test driving a few cars I was ready to take all the information I had gathered and get home and think about what i wanted to do. Rico insisted that we keep looking at cars until we found one that I had to own..... Let me just say that I hate being pressured into buying cars, but I really didn't feel like I was being pressured by Rico, as I said before he seemed to have a genuine desire to find the right car for me. He suggested we look over by your detail department were we found my new car a Rav 4 that was perfect. After test driving the car everything else was easy, Rico was very efficient with getting me all the different payment options, it was a little more than what I had planned on spending but it was the right car.

I have to tell you that I never write reviews, but I felt that the level of service that I received from Rico should not go unnoticed. He is by far the most knowledgeable and professional sales associate i've ever purchased a car from, his pleasant attitude and professional demeanor was a a huge factor in my choice to go ahead and purchase my new car that day, he's also very easy on the eyes so that didn't hurt either. :) He earned a customer for life as well as anyone I know will be referred to him. I hope that someone actually reads these reviews and Rico is commended for his excellent work.

Thanks
Laura

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erecass
3/10/2012 8:15:19 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Victor Guingona

My Review of Toyota of Winter Haven:
I originally went to the dealership to have my vehicle serviced. While waiting, I walked around the dealership and was approached by a sales consultant. He was very friendly and I asked him about "The Conquest Program" email that I had gotten an email about from the dealership. As a result of my conversation with Victor, I began looking at cars, and his knowledge about Toyota vehicles helped me with my decision to purchase a new car. The price of the vehicle is very good when looking at all the features inluded. Everyone who I interacted with during my visit was pleasant and professional, and I would definitely recommend this dealership to anyone.

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toyota01
3/5/2012 4:31:51 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Richard Nackson

My Review of Toyota of Winter Haven:
This is a dealership that will not pressure you or talk you into something you do not want.

They were very courteous and respectful. Rich was great! He took the time to answer all my question, did not mind me taking a long drive test on my car of choice, and they were fair at negotiating a price.

I will definitely visit these guys on my next purchase and recommend Toyota of Winter Haven to anyone looking for a new or used auto.

Thanks!

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Charles Dean
1/25/2012 3:22:33 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Travis Campbell

My Review of Toyota of Winter Haven:
I purchased my Venza about three weeks ago, and went in today because I am having a problem with Sirius Satlite Radio.

My previous car had a Sirus radio with a life time subscription. Sirius refuses to transfer my subscription to the new radio because the old radio was not an XM, as is the new radio.

Today is my salesman's, Mike Allen, day off. Travis stepped in to help as if he had sold me the Venza.

This is the best treatment I have had by a car dealer and salesmen since I bought my Lexus, which I still have.

The problem is not yet resolved, but if it can be, thes are the people that can do it.

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arkramer
1/22/2012 6:13:25 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Travis Campbell

My Review of Toyota of Winter Haven:
Travis was the ultimate in every single way and went above and beyond. Everyone in the front showroom was exceptional, attentive and very interactive in the whole process. We were never left thinking "did they forget about us" even though the process is a bit lengthy. Travis was very knowledgeable, and presented our "case" to accounting with very little trauma. This process can be very daunting and emotional, but his whole demeanor and attitude had us not just smiling but relaxed and laughing. Our finance specialist
Gene was also fantastic and a pleasure. By the time you get to that point you can be ready to just drop, but in this case the teamwork and caring was a very pleasant surprise. If I could have added "Plus" to the 5 or rate a 10 we would have.
I say "BONUS TIME" for the whole lot. Thanks so very much to everyone,

Alicia and Neil Kramer
Ray and Nancy Osborne

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mcalveard
12/5/2011 7:37:44 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Tony Ortiz, Michael Campbell, Laz Remolina

My Review of Toyota of Winter Haven:
We would be remiss if we did not comment on our experience at Toyota of Winter Haven. As many prospective buyers do, we had researched the Prius on the fabulous Toyota Website. After doing our homework, we went to the dealership located by our zip code. We were in the market for a commuter car and this was our first stop. Assuming our "first" visit to T of WH would be just like many previous car buying experiences, we didn't take our checkbook or title to our trade in!
We were greeted by a pleasant young lady who introduced us to our salesman, Tony Ortiz. Tony was knowledgeable and very personable......yes I said...very personable! He was a lot of fun with a great sense of humor and we knew immediately he was proud to represent Toyota and the dealership. We understand that he is relatively new to the company, but know he will be a valuable asset. We took a test ride, had our trade evaluated, negotiated a bit and went home with a new car! We could hardly believe it! Aside from Tony, we also appreciated the efforts of Michael Campbell in working the numbers with us and Laz Remolina for his efficiency in finalizing the deal by making the necessary paperwork seem effortless. Who would guess...a great car, a great deal, and we really enjoyed the time spent at the dealership. I would like to thank everyone involved for their assistance ...including Travis who interjected his enthusiastic knowledge! Hats off to you Mr. Jeff Nunn....your dealership deserves 5 *****'s for a job well done. We look forward to working with them in the future and would certainly recommend Toyota of Winter Haven to our friends and family! I admit that I read some negative reviews prior to writing my comments. I can only say that those folks were "totally" wrong or corrections have been implemented and are "totally" working. All I can say is thanks....and keep up the good work!
Dr. Michael W. Calveard (ret)
and Katherine Calveard

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Toyotruck2
11/14/2011 4:56:55 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Rico Romero

My Review of Toyota of Winter Haven:
My wife and I stopped in to take a look at the new 2012 Camry, I've seen a lot of commercials and was anxious to see one in person. Having been a previous Camry owner I knew that it would be a great car for my wife. My wife and I met our salesmen Rico who was very pleasant and helpful. He was able to show us all of the features in the car and took time to point out the safety features to my wife who is expecting our first child. I was very pleased with Rico's help and was very satisfied with his assistance in choosing the right model Camry to fit our budget. When it came time to get our payment and trade in value, Rico introduced us to a manager named John Whaley. John was extremely helpful and prompt at returning the pricing. He made us feel at ease as we worked through our payment and budget constraints. As we neared the end the General Sales Manager Jeff Nunn took the time to introduce himself to my wife and I. We were very impressed with the family atmosphere and the fact that even the managers took time to get to know our needs. Needless to say we were very satisfied with our purchase, and will be happy to do business with them again.

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lisaj0711
11/14/2011 1:16:21 PM

Overall Score: 4 Star Rating   4.5  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Richard Nackson

My Review of Toyota of Winter Haven:
Rich was great. However Jeff Nunn, the general Sales manager, is rude and degrading. On Wednesday night, we almost walked away from the deal because he was so rude. We were very dissatisfied with his tone and demeanor towards us. Even my 15 year old daughter was appalled at the way he spoke to me. We were customers of Miracle Toyota for years and my husband uses your service department regularly with rave reviews. The way Jeff Nunn treated us is truly a disappointment. If it was not for the courtesy other staff including Rich, we would have walked away from the deal with our 2009 Challenger and not gotten a 2012 Tundra. I would expect that at the very least Mr. Nunn be reprimanded for his rudeness.

Thank you,

Lisa and Steve Jacklin

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