I wouldn't recommend Toyota of Winter Haven. I gave them a payment plan and they agreed. When I got to the signing portion. I noticed that they tried to extend the load to 77 months. I very clearly said 60 months. When they agreed and shook my hand. They never told me that they extended the loan. I had to find that out when I was signing. It was a sneaky and unprofessional.

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Recently visited this location looking for a vehicle. The service was friendly but prices were a little high. Overall good experience and would recommended. Thanks

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Having previously dealt twice in the area with a fast track, push the customer in, high pressure sale, push them out the door fast once deal closed, we were amazed at the difference in treatment to us, the customer, at Toyota of Winter Haven. There was no pressure in this laid back dealership and our experience was totally pleasing from the sale right through the signing of all the paperwork. Everyone we had occasion to deal with treated us as a priority customer. Once our sale was closed we noted great expediency and attention to getting us on the road as soon as possible. I would truly recommend this dealership to anybody. So sorry we didn't go to Toyata of Winter Haven before this.

Shirley Nelson
Lakeland, FL

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This was my Third car I have bought at this dealership my experience was so good that I didn't even look elsewhere. I did make a few calls to others but I didn't go to see them. I worked with Ben Selph in sales. He was very professional, and easy to deal with didnt try to pressure me into anything, which I liked. I had to come back the next day so he could set up my blue tooth which he did In fact he made sure I knew how to operate it be fore I left. He has made up some follow up calls via the phone to see if everything is alright with the car. Was very impressed with the whole staff that works there.
Also had a problem with the windshield in which he said to come back in and he would take care of it, and he did. Once again very professional and went out of his way to see that I was satisfied. I would and do recomend Toyota of Winter to my friends and any person who's looking for a new or used car.

Henry Zona

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We came in for service for our 2010 Prius and I "warned" my wife not to go in the showroom. I had no intention of looking at or buying a car. But it happened and we started to look around at the various units on the floor. I have never seen a Prius V before so naturally I was curious and started to check it out. Andrew came by to make sure that if we had a questions to not hesitate to ask him. Well, in about 5 minutes I kind of liked what I was seeing and started to ask what this was for and why this, etc.

Andrew made us feel at ease with his laid-back, friendly demeanor as he answered my questions. There was one that he conferred with his manager on and came back with the answer.

After negotiating a price and a trade value we shook hands and the deal was done. We came back in 2 days and picked it up.

We've had nothing but great comments when people would "look it over". We tell them to see Andrew when they are "in the market" to trade.

Thanks again Andrew.

Roger Giegerich
Sebring, FL

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Initial quote was high so I didn't consider them as I was working a deal elsewhere. Mary Beth called two days before I was buying, gave me the usual "great deals, end of month, making way for 2013s" so I gave her the chance to quote and match the 1k under invoice I had on a Prius. Wasn't really interested but always like a back up just in case. However her "invoice" apparently includes their Dealer Fee, even though they then add it in later as well! When I pointed this out Mary Beth lied about it even though I was just going off the information she sent me, and told me the actual MSRP (as listed on their web site) was a discounted internet price - not true!

Start to finish, at best no attention to detail or facts, at worst untruthful. So happy Plan A worked out (as I thought it would based on past history)!

UPDATE 10/29 - Don't know who "reviewed" my situation (I wasn't cntacted or involved)but they obviously didn't review it very well. All pricing quotes etc. at the end were on one vehicle and the communication from Mary Beth clearly lists the MSRP for the white vehicle with Dealer Fee added and lies about invoice and the price on the web site. I also have her follwo up where she tries to blame me for being "mistaken".

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To be honest we went in to just "look around" and asses our options. We ended up getting an awesome deal on a great car. Not to mention the thrill of owning a brand new car for the first time. Plus, they put us in a better position then our current vehicle loan.

It was a great experience and Augustine was awesome to deal with. He never once made us feel rushed or forced into a decision. He lets us test drive multiple options and was very friendly and knowledgeable. I have recommended Augustine and Toyota of Winter Haven to all of our friends.

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Abner was very informing. He was very energetic and very sincere. He made car buying a pleasant experience. He was interested in our knowing how to operate the car.

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I would highly recommend Toyota of Winter Haven to anyone! Specifically, I'd recommend working with "JC"! On 7/28/2012, JC was FINALLY able to complete the trade of my 2008 Toyota Prius for a 2012 Toyota Tundra!! The reason I say "FINALLY", is because I was extremely upside down in my Prius. After working with me for at least 10 months, JC and the sales managers, along with Dechauna the Finance director, were able to seal the delivery of my new Tundra! Not only was I able to get into a much more comfortable vehicle, but Dechauna worked to get my interest rate REDUCED from 15.52% to 2.9%!!! It was a very exciting day in my life, and I wanted to make sure and recommend JC, Dechauna and the entire sales staff at Toyota of Winter Haven!

To be quite honest, I simply cannot say enough, or use enough descriptive adjectives to describe the AMAZING experience I had working with JC and Dechauna!!!! I've never worked with such dedicated, honest, hard-working sales staff! I'm so incredibly happy, pleased, and feel truly BLESSED to have found a dealership that cares about the customer's experience, MORE than making the sale!!

FROM THE BOTTOM OF MY HEART, "THANKS, JC and DECHAUNA FOR YOUR DEDICATION AND HARD WORK!!"
J.M.C.

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We were greeted warmly by J.C. upon our arrival at the dealership. After obtaining
relevant information, He presented our offer to his superior. Then, his superior interviewed us, requesting of us what we would be willing to pay for the new vehicle. Our offer was considered, accepted and the sale was finalized in a very professional manner.

Throughout this process, J.C. reassured us that we would be pleased with the Winter Haven dealership, because of its integrity, reputation and the warranty it offers, additional to the warranty offered by the Manufacturer.

We left the dealership as the happy, satisfied owners of our first new 2012 Toyota Corolla LE.

--Rev. Joseph L. Vitello

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