Toyota of the Black Hills

Toyota of the Black Hills
1920 East Mall Dr
Rapid City, South Dakota 57701

Sales: (605) 342-2490
Service: (605) 342-2490
Parts: (605) 342-2490

Manufacturer: Toyota

Most Reviewed Employees
Joel Weaver Joel Weaver
Sales
Joe Brown Joe Brown
Sales
Mike Heidpriem Mike Heidpriem
Sales
Johnny Sime Johnny Sime
Sales
Doug Andrews Doug Andrews
Sales
Larry Unley Larry Unley
Sales
Nick Jacobs Nick Jacobs
Sales
Nate Sneed Nate Sneed
Sales
Matt Scott Matt Scott
Sales
Ladd Poitra Ladd Poitra
Sales
Need a New Car?

Dealership Amenities
Cable TV
Children's Play Room
Customer Lounge Area
Drive-In Service
Express Service
Free Coffee
Free WiFi
Parts Store
Pet Friendly
Rental Car Service Onsite
Shuttle Service
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 8:00 AM - 7:00 PM

Tuesday: 8:00 AM - 7:00 PM

Wednesday: 8:00 AM - 7:00 PM

Thursday: 8:00 AM - 7:00 PM

Friday: 8:00 AM - 7:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.7/5
18 Reviews
Toyota of the Black Hills

Overall Score: 5 Star Rating4.7



About Toyota of the Black Hills
Certified: Toyota of the Black Hills
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Toyota of the Black Hills has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Toyota of the Black Hills
Located in Rapid City, South Dakota, Exit 60, Toyota of the Black Hills is proud to be one of the premier dealerships serving the greater Black Hills. From the moment you walk into our showroom, you'll know our commitment to customer service is second to none. We strive to make your experience with Toyota of the Black Hills a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Toyota, you've come to the right place.


jglubbers
4/7/2012 3:49:11 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Joel Weaver

My Review of Toyota of the Black Hills:
I was in need of a pickup for pulling my horse trailer and had an '08 Lincoln MKX to trade. Originally I started at McKie Ford but decided to look at the Toyotas. In the past I have owned a Toyota Land Cruiser, 4Runner and Highlander and was very happy with all of them. Joel treated me with respect and listened to what my needs were in a vehicle. It did not take long for him to find what I needed and at no time did I feel pressured to buy. Great experience for me. Thanks.

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Steviemac
3/7/2012 2:22:12 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Heidpriem

My Review of Toyota of the Black Hills:
This was my sixth purchase of a Toyota of which five purchased through Toyota of the Black Hills. That in itself pretty much speaks of my thoughts of and satisfaction dealing with these fine folks. First time I have dealt with Mike and could not be happier with making this connection. Down to earth, common kinda guy who is knowledgable of what he sells and devotes his entire time to you and for you. Can't say enough good about Mike, just that simple, great guy and great salesman. Not a pressure salesman and I like and appreciate that. After working diligently in meeting my desired truck to purchase he took me about the entire business introducing me to those who each offer a different expertise of customer service. All of whom I met were courteous and freindly. Jerry in finance was taking care of my paper work and staying late to accomplish this, all the time pleasant and great to talk with. Jerimy was one of the shop gentlemen dolling up another 2012 Tacoma as I had bought and spent a good deal of time talking with me regarding appropriately and fashionably tricking out the Tacomas. Super nice, super knowledgable. Thanks to all these people and nice meeting each and every one of you in this place of business. The new location and building itself is awesome. You really need to stop out and check this place out when shopping for a new ride folks! Special thanks to Mike. Busted butt for me and it didn't go without recognition. Rudee and Courtney enjoyed the experience as well.... thanks bud!!

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arnseh
2/22/2012 7:56:47 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Larry Unley

My Review of Toyota of the Black Hills:
The entire experience of purchasing the vehicle was pleasant. The sales staff was cooperative, knowledgable, and professional. Mr. Unley very patiently explained all of the features on our new vehicle, not an easy task considering our level of familiarity with the new technology. Overall, we are very pleased and would highly recommend this dealership when looking for a new vehicle.

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Larry Matthesen
1/24/2012 9:38:32 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Heidpriem

My Review of Toyota of the Black Hills:
We were well-satisfied with all aspects of our visit to Black Hills Toyota! Mike was knowledgable about our vehicle needs as well as about the vehicles themselves. Business was conducted quickly and effectively. All personnel we met were professional and seemed to enjoy their jobs. We would do business with Black Hills Toyota again. The coffee and cookies they served weren't bad either!

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Melvin Bietz
1/18/2012 12:19:35 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joel Weaver

My Review of Toyota of the Black Hills:
Our phone inquiry was handled immediately with a call-back phone call and an appointment with a salesman. The saleman, Joel Weaver, was most cordial and very professional. Joel provided us with the pertinent information as to the vehicle that we were purchasing. Mark, in the Finance department, also was a most personable person and very efficient in handling the paperwork for us.

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jake.quasney@gmail.com
1/6/2012 8:29:58 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joe Brown

My Review of Toyota of the Black Hills:
Everyone was extremely helpful and made this a simple experience for me. Joe helped me find the truck that was right for me. I appreciated the environment and the approach of the sales people.

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jtown81
10/12/2011 3:38:30 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joel Weaver

My Review of Toyota of the Black Hills:
The process was relatively quick from test drive to the financing. Joel was very pleasant to deal with and helped insure the paperwork could be finished quickly.

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mikekinjnu
10/5/2011 9:31:29 PM

Overall Score: 4 Star Rating   4.2  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joe Brown

My Review of Toyota of the Black Hills:
Car dealerships and vehicle selection are very limited where I live in Alaska and so I "surfed the web" to determine the best vehicle for my use here. I choose the Toyota Tacoma because of it's smaller size, reputation for durability, value, choice of option packages that suited me and the ability to have it professionally serviced locally.

I then looked for dealerships in the lower 48 that had the truck I was looking for in stock. I had opted not to wait for one to be built as the vehicle I was driving - my trusty old Ford - had become a rusty old Ford.

I looked for Toyota dealerships in South Dakota as I was planning on taking a trip there. Of the dealerships I contacted via the internet, Black Hills Toyota responded promptly. I let them know what vehicle I was looking for and they assured me that they could have it available for me on the date I requested. This transaction took place almost entirely over the internet and each of my numerous and sometimes detailed questions regarding various options was answered promptly and accurately. They also responded in the same way to inquiries from my lending institution. Very little negotiation was made over price as I had done my research before-hand and so knew what the going cost was for one of these vehicles. In short, their internet sales department was professional and prompt.

I was directed to a sales agent that was knowledgeable and courteous. No pitch was made, just confirmation of the sale and the date I would arrive to pick up the truck.

Upon arriving in Rapid City South Dakota, the sales agent contacted me again and made arrangements to pick me up locally and bring me to the dealership - a nice touch. As promised he showed up - with my new truck.

I found the dealership to be of high quality and the staff to be friendly. The paperwork took very little time and was all explained well. Throughout the process I was asked for and felt free to bring up any questions that I had. The sales agent took me through a detailed explanation of all of the vehicle's operation and instrumentation particulars and I was encouraged to contact them at any time with any questions about the sale or the vehicle that might arise. Due to the thoroughness of all that they presented, I have yet to come upon something that hadn't been explained.

I found myself that afternoon taking a pleasurable drive in my new truck through the beauty of the Black Hills in South Dakota. Soon after, I drove back to my home in Alaska without a single hiccup in the vehicle's performance or usefulness.

Toyota and this dealership have shown me that they have what they say they have.

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sindirella
10/5/2011 11:32:47 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Joel Weaver

My Review of Toyota of the Black Hills:
The dealer was very busy, however he was extremely friendly and courteous. I felt very comfortable through the whole process. Got an amazing deal!! Thanks!

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rcmaxon22
5/20/2011 2:33:17 PM

Overall Score: 2 Star Rating   2.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Not Sure

My Review of Toyota of the Black Hills:
This dealer is by for the highest priced dealer within 500 miles. If you are willing to travel a bit, you can save thousands of dollars. Use the benefits of online shopping. I traveled 550 miles and saved $6000. They are not even close to thier competitors. DO NOT BUY FROM THIS PLACE!!

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Reviews 11-20 >>