Toyota on Nicholasville

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Toyota on Nicholasville:
I had an excellent experience while at Toyota on Nicholasville. I purchased a new Tacoma from Fred, a salesmen who corresponded with me via email. It was by far most laid back salesman I have ever come in contact with. Fred not only made sure I knew all the facts up front, but he took pictures of the vehicle and sent them to me so that I could see what I was purchasing before even stepping foot on a dreaded car lot. I will have no problem referring friends and family to Fred at Toyota on Nicholasville. He made everything extremely easy and all we had to do when we got to the dealership was drive the car and sign paperwork...no negotiations, no "talks with managers"...nothing! Fred kept his word, offered us low low pricing on the first try and earned our business in an instant. I would suggest anyone to go to Nicholasville if they are looking for the easiest car buying experience yet.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Toyota on Nicholasville:
This was the first time I bought a car by myself. For years I have watched as my parents haggled and fought with car salesmen and managers. It seemed to be the most unpleasant experience a person could have:on at least one occaison my father got up and walked out! I was determined not to go through that kind of nightmare.
I did my research, got all my prices and the equipment I wanted and contacted the dealership on the internet. The entire process was absolutely painless. I left there with the car I wanted and did not feel I was taken advantage of because of my age. It was a totally non-confrontational experience.
WhenI told my Dad about it he was amazed.I wouldn't be surprised if he bought his next car from Toyota on Nicholasville through the internet department!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Toyota on Nicholasville:
Being a woman, the whole care experience can be a little overwhelming. Past experiences have made me absolutely dread this process. For some reason, people tend to believe women are not capable of understanding anything about how a car works, let alone purchasing one.
This time I thought I would try something different and avoid the actual dealership experience. So, I went online to Toyota on Nicholasville's website. It was very easy to navigate and within 15 minutes I had a response from Brian Collins regarding my inquiry. They made the entire process easy from start to finish. Even the negotiation, which usually makes my stomach turn, was relatively painless.
When the process was complete Brian delivered my new car to my door and had all of the paperwork ready to sign. I didn't even have to step foot on the dealership lot. He went through all of the features and made sure I had a complete understanding of the vehicle and all of my new gadgets.
Believe it or not, I even had a call from the Internet Department Manager, Mark Noger, to make sure I was completely satisfied.
I highly recommend Toyota on Nicholasville's Internet Department. I will NEVER consider going anywhere else.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Toyota on Nicholasville:
I shopped for an Avalon on line with several Toyota dealers. I'm not a car buyer that enjoys the normal dealer negotiation process. I found Brian Collins and the internet sales process responsive, friendly, effecient. Brian helped me find the Avalon that matched our requirements and he quickly gave us a price on that vehicle. The first price matched what I was willing to pay for the specific vehicle. I never left my house until Brian had found the right vehicle and given me the acceptable price.

We came to agreement on the vehicle and the price via the internet by late morning and by late afternoon we were parking the new Avalon in our garage.

Based on my experience I would highly recommend Toyota on Nicholasville to all those people who don't like spending time sitting around a dealership while seveal layer of salesmen and managers negotiate your deal. I never found that I left those experiences with a good feeling about the dealership or the deal.

I left the Toyota on Nicholasville internet experience with a good feeling about my Avalon deal and about the dealership.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Toyota on Nicholasville:
I purchased a 2007 Camry XLE from Toyota on Nicholasville and I was exceptionally happy with the entire experience. I had investigated the vehicle options over the internet prior to visiting the dealership and dealt primarily with Mark Noger and his staff in the internet department. I was provided with plenty of time to look at the different vehicles and discuss the options regarding purchase. Every question I had was answered in full. From the moment I stepped in the door I was treated with respect. The dealership did not have the exact car I wanted (color) on the lot so they went out of their way to find it and have it delivered the next day. The trade-in offer for my 2003 Camry was more than I expected and more than I was offered by other dealerships. After the purchase, Mr. Noger and Mr. Wasson contacted me to assure that I was happy with the car and that any questions I had about the vehicle were addressed. I thought the sales staff was professional, respectful, and made the experience enjoyable. I would highly recommend this dealership.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Toyota on Nicholasville:
Just found this site. Several times in the last few years I have gone there to look at vehicles. At least twice, I had called in advance to see if they had a particular vehicle on the lot. Both times they lied as I was able to be there within a short time so they hadn't just sold it. I have never dealt with a sleazier bunch of sales people who obviously just look at the customer as a target. I will never set foot in their dealership ever again. Interestlingly, the Lexus store right next door which is owned by the same group is one of the classiest dealers I have ever dealt with. We bought a used car from them last year and and their sales and service couldn't have (and continue to be) been better. I would give them "5's" across the board. Again, absolutely amazing they belong to the same folks. The Lexus Store is highly recommended!!!!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Toyota on Nicholasville:
i bought a 1997 saturn from here 3.5 years ago with 60000 miles after about two weeks it was clear that this car had an oil problem. It was burning about two courts a week. I dealt with the problem for about 8 months then decided to trade it back in with TON thinking they would make me a good deal since the first car was crap. After alot of aggrevating they talked me into a recent trade of a 1995 toyota tacoma with 50000 miles. the trucks appearence was good and overall very clean but it had an idle problem and would vibrate real bad when not pressing the gas, but my salesman assured me they would fix it, after three visits to the service department the problem is still not fixed some 15 months later. They eventually told me that it was a computer thing that could not be fixed. In my opinion anything can be fixed just at a certain cost which they didnt want to cover. Now to this day I still owe $7000 for a 11 year old truck that is only worth about $4300 and cant get out of it. So my thinking that they would make me a good deal to keep me as a customer was wrong they just screwed me twice. I made it clear to them that the saturn had a bad moter but that didnt keep them from putting it back on the lot and resaling it. I would highly recommend greens over toyota on nichalosville

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Toyota on Nicholasville:
I've dealt with service and sales. Though dealership costs in the service area are always high anywhere, the service department has always treated me with respect and honesty. They've illustrated or shown me parts and problems so I'd understand what mechanics were talking about. Once, two mechanics actually rode with me to help figure out a weird noise my van was making. They are mostly responsible for my vehicle with 450,000 miles being on the rode today.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Toyota on Nicholasville:
Mark Dailey, Steve Maynard, Matt Branum, Trey Sims, Laura Beth Heckman. You say you do not recognize any of these names. Probably because the turnover is so great they're all gone someplace else.<br><br>2 of them are/were serrvice advisors and the others are/were sales. My rating for &quot;Friendliness&quot; was upgraded because to be fair, one of the service guys really tried. My daughter took her older Camry in for a simple starting problem and was quoted a price to &quot;overhaul&quot; the engine, definitely more than blue book value. Their estimate wasn't reasonable. It wasn't even believable. Basically, they were saying that they really didn't want to do the work and bid so high to tell her to go away. She went to Lowell's who fixed the starting problem for less than $100. While it was there, Lowell's inspected and itemized every single thing on the car that needed work. Not surprisingly, his estimate to do it was about half what TON had quoted just to do the starter problem.<br><br>Toyota on Nicholasville is a great place. A great place to stay away from.<br>

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Toyota on Nicholasville:
Wow, after reading some of the other comments, I'm wondering if we're talking about the same dealership (I guess maybe some of them did their business with the previous management???). At any rate, I couldn't be more pleased with the service I received when I bought my 2002 Corolla. The guys were really sensitive to my financial situation, and when I had a problem with the steering wheel after I took the car home, they completely replaced it for me! I think they really tried to give me the best deal possible. I am comletely satisfied and will be a Toyota on Nicholasville customer forever.

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