Toyota on Nicholasville

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Toyota on Nicholasville:
I've dealt with service and sales. Though dealership costs in the service area are always high anywhere, the service department has always treated me with respect and honesty. They've illustrated or shown me parts and problems so I'd understand what mechanics were talking about. Once, two mechanics actually rode with me to help figure out a weird noise my van was making. They are mostly responsible for my vehicle with 450,000 miles being on the rode today.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Toyota on Nicholasville:
Mark Dailey, Steve Maynard, Matt Branum, Trey Sims, Laura Beth Heckman. You say you do not recognize any of these names. Probably because the turnover is so great they're all gone someplace else.<br><br>2 of them are/were serrvice advisors and the others are/were sales. My rating for &quot;Friendliness&quot; was upgraded because to be fair, one of the service guys really tried. My daughter took her older Camry in for a simple starting problem and was quoted a price to &quot;overhaul&quot; the engine, definitely more than blue book value. Their estimate wasn't reasonable. It wasn't even believable. Basically, they were saying that they really didn't want to do the work and bid so high to tell her to go away. She went to Lowell's who fixed the starting problem for less than $100. While it was there, Lowell's inspected and itemized every single thing on the car that needed work. Not surprisingly, his estimate to do it was about half what TON had quoted just to do the starter problem.<br><br>Toyota on Nicholasville is a great place. A great place to stay away from.<br>

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Toyota on Nicholasville:
I was sold a used 2005 Dodge Neon and told as part of the deal that I would get new floor mats (there were none). I was also told that I would get 100 gallons of gas, as part of a promotion they were running. After signing the paperwork I was told the 100 gallons of gas were only for people buying new cars but &quot;I'll talk with my manager and get you a couple of oil changes instead. &quot; I was also told, after the deal of course, that they could only find one key and one remote entry control. It's a chip key so buying a key would cost $100. They hummed and hawwed and finally said they'd get me a key.<br><br>That was almost three weeks ago. To this day they've only returned a phone call one time (and they're always &quot;with a customer when I call&quot;) and as far as I know there are still no floor mats and still no key in my future. Needless to say, I never again heard mention of my free gas or oil changes.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Toyota on Nicholasville:
It's official! The law has agreed with a customer and awarded him punititive damages. Toyota on Nicholasville is a shady dealer and deserves to be punished financially.<br><br>&quot;&quot;A Jessamine County jury awarded a Lexington man $37,500 in punitive damages this week after it found that he was the victim of false and misleading business practices by a Nicholasville car dealership.&quot;<br><br>Source: Lexington Herald-Leader Newspaper Article, August 8, 2004<br><br>While I'm no fan of class action lawsuits (usually the lawyers are the only ones to come out ahead), I'm going to look into the numbers and see if there is a possibility of such an action in this case.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Toyota on Nicholasville:
Went in and after a few test drives, I decided on a used Ford vehicle. Told them I would think on it. I called back and told them I was on my way and was assured the vehicle was still available. After I arrived and had started filling out paperwork, I was told that the vehicle had been sold. Then they attempted to upsell me. Then I was told I couldn't get financing for another truck. After going to another dealership and choosing a Ford product, when my credit was run, they determined that Toyota on Nicholasville had not even run my credit applications, so there was no way of knowing whether I could have gotten financing.<br><br>In the end, I ended up buying from another dealership and getting my financing for a newer vehicle, for the same price &quot;as the one I couldn't afford.&quot;<br><br>Would not recommend them. If they can't upsell you, they don't care for your business.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Toyota on Nicholasville:
Buyer beware!<br><br>These people will lie to you. They will cheat you.<br><br>And to top matters off, their service department is either VERY, VERY incompetent, or they are part of the overall plan to defraud you and cheat you out of your hard-earned money.<br><br>INCIDENTS<br><br>At the time we were a &quot;Toyota&quot; family. At somewhere around 25K-30K miles, my truck developed a real bad shimmy in the front end during braking. When it went in for service, I told the service writer about the problem. Later in the day he called me telling me it would cost $400+ for new brake rotors. His explanation: The brake rotors had warped due to having been run through water. Well, duh! It sometimes rains here. Does it rain where you live? If so this truck is not for you. Anyway, I declined his estimate and took it to a &quot;Tire and Brake&quot; place where they turned the rotors. The shimmy went away.<br><br>On another occasion, my wife took her Camry in for normal service. When she picked it up, it was missing real bad. She immediately took it back. They found that the engine compartment was full of water, everything simply drenched. This is a 4-cylinder gas burner, not a diesel. It has spark plugs, spark plug wires, and a distributor, all of them soaking wet. The mechanics there sent my wife on her way, telling her that the miss would stop when the water evaporated.<br><br>Later on, I took my truck in on a Saturday and experienced a similar missing problem when I picked it up. 2 miles later, it was still missing. By that time, I was closer home than to the dealership so I went on home and checked under the hood. There was no evidence of moisture, so I called the service department. Since it was Saturday, they instructed me to bring it back in the following Monday. I did. But I had to take off from work. Anyway to make a long story short, they found that when the spark plugs had been replaced during the service, they had not been &quot;gapped&quot;.<br><br>Less than 3,000 miles later my daughter was driving the truck on an out-of-town trip when it overheated. There wasn't a Toyota dealer there so she had her towing service take her to the closest USAA locally recommended service facility. The mechanics there diagnosed the problem as a stuck thermostat. Complete cooling system service (including installing a new thermostat) was one of the service items that I had paid for less than 3,000 miles before. Then, several thousand miles later, the engine started to miss and &quot;blew steam&quot; when it was shut off. The problem was a blown head gasket and a warped head. Repairs were in excess of $1,000 at a third-party facility.<br><br>So, all in all, these people cost me a lot of money. But they'll never get any more. And every time I get the chance, I'll tell everybody I know just how crooked they are. It's my goal to cost them in lost sales and service, as much in one year, every year, as they cost me altogether. So far, I'm doing pretty well. None of our family has replaced a Toyota with another Toyota. My wife now drives a Rodeo (she probably would have wanted a 4-Runner). I now have a Nissan Frontier. My daughter (she had a Tercel) now drives a Mazda. Her husband (he had a Tundra) now drives an Acura. My brother-in-law (he had a 4X4 pickup similar to mine) now drives a Suburban. There are still 2 Camry's in the family (another daughter and a sister), and It's pretty well set that when time comes to replace them, they'll buy something other than a Toyota. My daughter is already leaning toward a VW Passat.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Toyota on Nicholasville:
This may be the Toyota superstore, but do not let them fool you. The prices that are on the new Toyota's they sell are no better than what is on he Toyotas on Green's lot. I was shopping around before I purchased my Jeep, and I was not at all impressed with this dealership. Potential car buyers are herded in like cattle, then they are moved from cubicle to cubicle. The sales people are pushy and the GM is in general a jerk just an observation from my point of view. To be honest I would not buy a vehicle here, but that is just my opinion I am sure there are a thousand other people who would swear by them, but this is just my input for what it is worth.<br>

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