Tranum BUICK-PONTIAC-GMC

Reason for Visit: Service

I recommend this dealer: No

My Review of Tranum BUICK-PONTIAC-GMC:
We purchased a vehicle from Tranum in 2003. This past November we were in an accident and the vehicle was totaled. The next day I contacted the dealership and was directed to Mr. Stacy Ferrell. He seemed very professional and helpful at first impression. In fact after telling him of the accident I was assured with "Do not worry, we will take care of all that u need to handle the accident claim. With that aside I'm sure your father will be looking for a new vehicle." My response was " Sir at this time we would be more comfortable taking care of the accident to make sure everything is free and clear and then talk about purchasing a new vehicle. I felt a shift in his helpfulness and was led out of the office with a final "Fill this gap claim form out and we will go from there." I returned the form a few hours later and at the present time, one month later, he has yet to fulfill his promise. I have had to do all the copying, faxing, and calling to handle what needed to be done by the dealership. Even after making several calls and leaving several voicemails to Mr. Ferrell, and making one last visit to the dealership he has yet to send the information that the service guard extended warranty group needs as well as credit life group. We are now in search of a new vehicle and needless to say it will not be a vehicle from Tranum Buick Inc in Temple.

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