Tri Star Mercedes Benz

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Tri Star Mercedes Benz:
WOW!!! The previous review sure blasted Tri-Star. I fortunaely had a great experience and will definately do business with them again. I recently purchased a used ML55-AMG from a private party in St Louis. I needed a few things, ie: Navigation disc, new keys, etc. The parts department spent over an hour with me. They went so far as to look up and print out a complete service record on the car (even though it had never been in their dealership), order the keys, gave me some touch-up paint for a few small nicks, and explained a lot to me about the car. When the keys came in Chris Roberts came out and programmed them and told me it was no charge even though I had agreed to pay for a half hour of service time. Overall it was a very pleasurable experience, much better than the local BMW dealer who I have purchased 4 cars from in the last 20+ years. I will definately do business with them again.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Tri Star Mercedes Benz:

Please be careful if you do business with this company. I purchased a preowned clk 430 from them. The car had remainder of warranty and came with additional star marked certified warranty. It started having problems with the rear suspension, so I took it in. They would work on it all week and give it back on Friday saying it was fixed. Every time I would drive it and take it right back in because they did nothing. They even managed to create a problem with the front of the suspension. This went on for two months, then when I threatened with lemon law, they had the corporate guy come out and fix the rear suspension problem. The front was still broke. When asking other people for advice on how to fix the car, they said it sounds like the car had been wrecked. When I bought the car they showed me a clean car fax. I talked to the sales manager who sold me the car, and he assured me that the car was fixed and the car had never been wrecked. After him telling me he was going to help me out for a few weeks, I decided to trade the car in and get a audi or bmw. While trying to trade it, both dealers told me it had been rear ended, and showed a car fax proving it. I decided to wash my handls of this car and of this dealer and bought an Audi for the time being. Long story short..... They sold me a wrecked mercedes certified car, lied about car fax, took months to fix a problem, and still did nothing to get me into another car or fix mine. Don't use or buy from this dealer!!

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