Trussville mazda

Response from: Trussville mazda
Added: 2/12/2005 8:08:44 AM
vehicle came in on 10/21/04 customer stated transmission slipping and they had a extended warranty. the 73.00 dollar charge is for a complete transmission diagnosis which includes transmission pressure test, i called firestone they do not do a complete diagnosis like we do but they will pull the codes in the system for 19.99 and test drive the vehicle if she is upset with the diagnosis charge she needs to check in to it a little closer. second we did not recommend a transmission tune up the vehicle needs a few things and she mixed them up a bit, no extended warranty will pay for a repair that is covered in the warranty unless we can show a problem since the vehicle was traded off by these people it has been in trussville mazda with about 5,000 miles more on it, still the transmission is doing good. we recommended a transmission fluid flush due to the miles and color of the fluid as well as a transmission cooler to help any over heating. this is maintenance work and no extended warranty will pay for maintenance repairs that is a customers part of ownership of a vehicle. i will not get into other things the vehicle was due for but it all was maintenance items which they declined. now about the i purchased the vehicle only 6 months ago, the vehicle was inspected and what ever the vehicle needed at that time was repaired, they left out the part they had driven the vehicle over 20,000 miles since purchase. what was not needed at the time of inspection is needed now all normal maintenance. now about extended warranty, as you all may know, the service department does not sell them we only honor them we have no idea how to go about getting money back from them since the service department does not sell them. im glad they got some money back from them. and for the good riddance to trussville mazda remark, we understand it is very hard to deal with unreasonable customers. we thank God every day that over 20 years here i have only delt with a few.