This dealership pretends to care about their customers and sales, but THEY ARE THE EPITOME OF A SLEAZY SALESMAN- tHEY WILL SELL YOU A CAR WITH DEFECTS AND LIE TO YOU- DON'T TRUST THEM, DON'T GO HERE.
In April, I went to Tufankjian Hyundai of Plymouth to buy a 2012 used Hyundai Elantra. During the sale, the salesman Sam Brandt told me that Hyundai gives a 10yr/1000,000 mile guarantee on their cars. He then wanted to sell me an extended warranty for over $2,000.00 I declined, planning on using Hyundai's warranty.A few weeks ago, at the beginning of October, I went to use my rear defroster and noticed that the passenger side was not defrosting as fast and took a long time. I decided to bring it to the Quincy Hyundai dealership on 10/18 as it is closer to me than the Plymouth dealership that I purchased the car from. I was told by the service department there that there is a problem with the grid on my rear windshield- parts of it are burnt out. He also informed me that since I did not have the extended warrany and my mileage is over 60k miles, it was not covered under warranty as I am the second owner of the car. I became upset and called Tufankjian Hyundai of Plymouth, because I was under the impression that my car should still be under warranty. They told me it was not since I didn't have the extended warranty, and I told them I did not purchase it as I was under the impression from Sam Brandt's explanation that I would be covered under the 100k/10yr warranty. They told me to bring the car to them to look at, and I replied that I did not need them to look at it as I knew what was wrong, I needed them to stand by the car they sold me and fix it at no cost. They said I should use my insurance instead since it is glass related. The next day, I emailed Jason- the service manager and I explained that I had not used my rear defroster since I bought the car and it had to have come like this, as they cannot fully test if a rear defroster works in April when there is nothing to defrost. I asked for them to stand by their sale and fix it at no cost, and Jason replied he could not authorize that, only a sales manager, and that they have no control what happens to the car after it is purchased and they would not fix it without going through my insurance. I asked him to share my email with the manager and have them call me to discuss it and they never did.
I Recommend This Dealer:
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