My mother & I were both looking to purchase a new vehicle. I was interested in a Veloster, my mother wanted an Accent. I had emailed the dealership in regards to a 2014 Veloster they advertised on their website for around $15,766. I received prompt responses from Franco, and specifically stated that I wanted to know that the advertised price would be the price I'd receive since its a 40 minute drive to Plymouth for me, and I'd rather not drive all that distance to find out the price was different. He replied that they'd make sure the numbers worked, so I told him that I would come in that afternoon to look at the car.
When I got there I asked for Franco, and he came out but pretty much left us with Samuel Brandt for the entire time. They had my mother and I sit down at a desk, and the seats were wet - they'd just had them shampooed, but failed to warn us that that might still be damp.
We mentioned that my mother was looking for a 5 door automatic Accent, and we were told "Yeah, those are hard to get as an automatic" and that was that - they basically ignored the fact that we were there to purchase TWO cars, and ignored my mother completely and never offered to show her a single vehicle.
We went to the lot to look at the Veloster I'd asked about - first of all, the pictures they have on their website are not at all accurate. The car had hideous custom white striping on the side, which clearly was not in the photo. Second, the car wouldn't even start! What type of dealership wouldn't make sure the car starts before a customer arrives to look at it???
The worst was when we sat down to talk numbers. Suddenly the price was several thousand dollars higher. I was upset, since I'd made it very clear what I would be willing to spend. Rather than feel like I'd completely wasted my time, I had them work the numbers so I could see how my payments would work out. When I asked to bring the paper home so that I could go over it with my father, he snatched the paper up and told me they'd go check if I could take it with me. Then he returned without the paper and started to pressure me to leave a $500 deposit. I kept explaining that it was not possible for me to do that. He then got up and brought over Franco, who continued to ask me to leave a deposit. When we finally left, my mother and I could not believe how terrible an experience it was! We went to Bernardi Hyundai in Brockton the next day and purchased our vehicles there. Bernardi was professional, friendly, and put absolutely NO pressure on us. I would NEVER suggest anyone do business with Hyundai of Plymouth. They emailed me several times the next day and I replied that I'd just purchased a vehicle from another dealership and explained how horrible I found the experience with them. They never even bothered to respond. They were such a joke, and the typical dishonest sleazy dealership that you see on TV. Stay away!!
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