Tuttle Click Chrysler Jeep Mitsubishi

Reason for Visit: Sales

I recommend this dealer: No

My Review of Tuttle Click Chrysler Jeep Mitsubishi:
I will never darken this dealer's doorstep again. The sales experience was horrible. Service was worse.

I went there to purchase a new car and I had dealt with a salesperson ealier in the day and he swore to me that he would be there if I just came back to get the car that evening. Of course I got there with my wife and he was gone. The car I was buying was out front and 2 lot boys were doing short burn-outs with it in the lot. How professional.

Since my wife could not come back the next day we started dealing with the another person. Boy did I feel like I was back in a 1950's car dealership. I got flipped from one person to another and ended up being there until well after closing and the lights were off. I didn't want to take delivery in the dark but like an idiot I finally agreed as they assured me that they would take care of any issues I had.

The next day I found that there was now a scratch on the right front fender but when I went back to the dealer they checked the "due bill" and lo and behold "that is not mentioned here sir"! Well of course not, I couldn't see in the dark.

After having to go to the store manager they finally agreed to repair it. When I picked it up it several days later looked like a 3 year old with a spray can tried to fix it. They sent it out again and it came back halfway decent, but within a short time the paint started peeling. Fortunately in an area where you only see it if you look hard so I have lived with it.

I took my car back a couple of times for service but they couldn't seem to get the car done (oil change!) when they promised and then wouldn't warranty a chrome wheel that was peeling (another dealership did).

I finally gave up on them. Horrible, horrible, horrible

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Tuttle Click Chrysler Jeep Mitsubishi:
I am not easily pleased when it comes to car dealers. I have had the typical bad experiences in the past--dealers lying to me, trying to sneak things into my contract, "losing" my keys until I would agree to buy a car, etc. Usually, my experience is so bad just *buying* the car, I never return for any reason, not even an oil change.

I have been most pleasantly surprised with Tustin Chrysler Jeep Dodge. From the moment I walked in, everything was professional. I set up the deal through carsdirect.com, so did not have to negotiate pricing (thankfully). Kevin had my car ready and waiting, my papers drawn up, everything was handled efficiently and without pressure.

A month or so later, the dealer conducted a new owner's orientation, which is, of course, to get you hooked into servicing your car there. They give you free oil change coupons and dinner, so it was nice. But I did learn that in many instances, servicing my car there would be similar or very little higher than the local mechanic, so why not have a real Chrysler tech service my new car? The exception appears to be brake jobs, they are significantly higher for this job.

Today, I used my free oil change coupon--my car was done in less than an hour, as promised, and they did not try to upsell me on other stuff the way Jiffy Lube does every time I have been there. Of course, my car is new :)

Anyway, I recommend this dealer--they have been a pleasant surprise in an industry of shady operators.

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