Tysinger Mercedes

Reason for Visit: Service

I recommend this dealer: No

My Review of Tysinger Mercedes:
I recently made an appointment to have my vehicle services at the Mercedes service department with the blue team. On the day of my service appointment I brought my vehicle in 15 minutes before the schedule time. I quickly found out that the appointment had not been made on the original phone call to the service department. During this time I spoke to the service department about fixing the seat belt and notified them that I had just purchased new mats for the car. I requested to have the floor boards cleaned before placing the new mats down. I specifically told the service department if they could not clean the floor then not to put the new floor mats down that I would have it done myself later. Prior to bringing my car in for service I had contacted the dealership to obtain a rental vehicle while my car was being serviced. I was told that I would receive a call about my request for a Mercedes to rent. I never received a phone call from them. Once my car was taken in for service I had to wait over 30 minutes for a rental car that was not clean. I refused to take the rental car and made my concerns known to service manager. The work that was done on my vehicle took the service department 6 hours to complete. In addition, I was not contacted when the work had been completed. When I picked up the vehicle they has completely disregarded my instructions and put the new mats over dirty floor boards. I would rate there overall service department and customer service skills as extremely poor.

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