Union Park BMW

Union Park BMW
1704 Pennsylvania Ave
Wilmington, Delaware 19806

Sales: (302) 658-7245
Service: (302) 658-7245
Parts: (302) 658-7245

Manufacturer: BMW

Most Reviewed Employees
There are no Employees listed for this dealer yet.
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Cable TV
Customer Lounge Area
Free WiFi
Instant Financing
Parts Store
Rental Car Service Onsite
Shuttle Service
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: Closed

Sunday: Closed


Parts

Monday: 7:30 AM - 5:30 PM

Tuesday: 7:30 AM - 5:30 PM

Wednesday: 7:30 AM - 5:30 PM

Thursday: 7:30 AM - 5:30 PM

Friday: 7:30 AM - 5:30 PM

Saturday: Closed

Sunday: Closed

Twenty-Four Month Rating: 4.2/5
30 Reviews
Union Park BMW

Overall Score: 4 Star Rating4.2



About Union Park BMW
Certified: Union Park BMW
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Union Park BMW has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Union Park BMW
Welcome to Union Park BMW. We are a family-owned business, operating in Wilmington, Delaware since 1955. We strive to provide outstanding customer service. Come visit us for Sales, Service, Parts, Accessories, Collision Repair or out Auto Spa to make your vehicle like new again with our interior and exterior spa cleanings.


SVENUTO
1/31/2012 9:40:07 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jim Ursomarso, VP of Sales

My Review of Union Park BMW:
Price was very competitive. Matt does a great job at explaining the vehicle and the programs that are available. One negative, he does not return phone calls. Mr. Ursomarso is a true professional and is dedicated to customer service. My wife and
I are loyal BMW customers and we each drive a 5 series vehicle. We will absolutely
purchase our next vehicle from Union Park BMW and have recommended this dealership.
We live in New Jersey and there are two other BMW dealerships in our area, but we prefer to deal with Union Park in Delaware.
Great job Mr. Ursomarso!!

Share on Facebook

Was this review helpful to you? Yes | No
Response from: Union Park BMW
Added: 2/6/2012 12:35:41 PM
Sal--Thanks very much for taking the time to post your review and for your kind words. We will keep working to improve our service and look forward to seeing you again soon.

Best regards.

Jim Ursomarso
Vice President & GSM
Union Park BMW

Trim7
1/10/2012 8:36:29 PM

Overall Score: 4 Star Rating   3.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: christy, Jena, George and finally with Jim and Christine

My Review of Union Park BMW:
1/16/2012
I have updated my rating after Mr. James P. Ursomarso (Vice President and General Sales Manager) responded to my concerns and fixed my vehicle as promised. I didn't have any issue with my car. Battery was replaced under (warranty) and a part replaced. I am now a satisfied customer!
Last review;
The car won't start. I called AAA to jump start and took it to dealer a night before appointment to have them start work in the morning. They kept my car for 2 days and keep on providing me with conflicting information. Initially they told me that they need to replace the battery and need to keep the car for an extra day. After making several calls, service manager informed me that the car will be ready in the evening. Then another service person called and told me that they need to keep the car for an extra day but then agreed to put an extra technician to get it ready. When I went to pick up the vehicle, IT WON'T START!!! VERY RUDE service advisor advised to me to have it jump start or leave the vehicle.
Problem is still not resolved because now they want some other part to be replaced!!!

Share on Facebook

Was this review helpful to you? Yes | No
Theo1177
10/16/2011 10:25:25 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jeni Brendle, Ross Busby

My Review of Union Park BMW:
Our BMW broke down on our trip from New York to Florida. This dealer was the closest one for repairs. We did not get towed there until 3 PM but they looked at the car immediately, helped us with our luggage, made arrangements for a rental, recommended a hotel and ordered the parts for overnite delivery. By 10:30 AM the next day, they had replaced the alternator and battery and got us on our way. They helped reload the auto and assisted with directions. We could not ask for better service and professionalism. They were very friendly and helpful. If you had to break down, these people were the ones to help you.

Share on Facebook

Was this review helpful to you? Yes | No
sandhart
9/18/2011 3:07:07 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Joe Civik

My Review of Union Park BMW:
Absolutely the worst dealer I have ever dealt with. Joe Civik is a bad manager. Better go to Otto's BMW in PA just down the road and get the best service ever. I bought my new BMW at Union Park but I have it serviced at Otto's. What does that tell you? Union Park BMW the worst dealership ever!!!

Share on Facebook

Was this review helpful to you? Yes | No
alexebus
8/30/2011 11:14:21 PM

Overall Score: 1 Star Rating   1.4  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: the manager

My Review of Union Park BMW:
This dealership is simply a nightmare. Not only it is customer-unfriendly, but it does very poor quality work. The front lights on my car had to be replaced multiple times for unknown reasons. One time I took my car for one of these lights to be replaced and after I get into my car, the screen was still saying that there is something wrong with it so I had to take it back again!!
Getting a loaner is a process by itself and you have to beg for it and wait for 6-8 weeks to be available.
They messed my front light just because they did not put back everything as it is supposed to and then they came back and blamed it on me!!! and refused to cover it under warranty..
I warn any customer about this car shop. Be prepared to be treated badly and getting your car in a worse shape compared to when you started. Oh and the manager.. She is a piece of work. You will find out when you get to deal with her!!!

Share on Facebook

Was this review helpful to you? Yes | No
Response from: Union Park BMW
Added: 9/13/2011 9:11:02 AM
At Union Park BMW, we strive to provide outstanding service to each customer during every visit. I do regret that you did not respond to my email to you so that we could try to identify and to correct any issues with your service.

We still would appreciate your contacting us.

Best regards.

Jim Ursomarso
Vice President
Union Park BMW
jursomarso@unionpark.com


yasminbowman
6/26/2011 10:02:20 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Bob Ansalvish

My Review of Union Park BMW:
I have dealt with Bob on several occasions when I needed to obtain parts. He has always been very eager to help, friendly, courteous and always comes through for me on getting what I need. He's very knowledgeable on his business and his parts and always professional. He is a great asset to the company and a great employee to have interfacing with the customers.

Yasmin Bowman.

Share on Facebook

Was this review helpful to you? Yes | No
rwells3458
4/12/2011 10:36:45 AM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Anthony Dorazio

My Review of Union Park BMW:
During my experience with Union Park BMW, Anthony Dorazio was really helpfull in updating me on my car status of repairs. I didnt have to call Anthony for an update, he kept his word and called me every step of the process.

Anthony Dorazio is a great assest to your company! If you need additoanl information, please feel free to contact me at teh below captioned number.

Best,

Richard C. Wells
(215) 964-0292

Share on Facebook

Was this review helpful to you? Yes | No
omidm3tech
4/2/2011 10:26:37 AM

Overall Score: 4 Star Rating   4.2  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: george

My Review of Union Park BMW:
very friendly service writer
george took care of everything i asked for and had the vehicle back to me in no time
always polite
thanks george
also he advised me of other services that i should be aware and asked me to bring the car back for a checkup before i run out of warranty

Share on Facebook

Was this review helpful to you? Yes | No
jake2
3/25/2011 7:23:19 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Anthony Dorazio

My Review of Union Park BMW:
Anthony was AWESOME! He was very eager to help me and provided me with excellent personal attention. He took diligent notes of all the problems I reported and personally made sure each one was addressed. He always greeted me kindly and kept me informed every step of the way. He never pressured me into purchasing anything that he felt wasn't necessary. He offered clear explanations of how the problems may have originated and credible reasoning for each of the recommendations made by the technician. For such a new employee, he sure seemed to have the swing of things. I always felt like my vehicle was in good hands. The service experience was so convenient that I would recommend this dealership to anyone looking for top-notch quality and service.

Share on Facebook

Was this review helpful to you? Yes | No
welchdbsr
3/16/2011 8:34:27 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Anthony

My Review of Union Park BMW:
Anthony was very nice, I had to wait for my car for about 2.5 hrs...which was expected. every so often Anthony would come over and explained what they currently working on and how much longer it would be. very refreshing to be treated so nicely.
i usually buy audis but i now am loyal to bmw

Share on Facebook

Was this review helpful to you? Yes | No

Reviews 11-20 >>