Union Park Honda

Union Park Honda
1704 Pennsylvania Avenue
Wilmington, Delaware 19806
(302) 778-9912

Manufacturer: Honda


Most Reviewed Employees
There are no Employees listed for this dealer yet.
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Dealership Amenities
After Hours Drop-Off
Automated Car Wash
Cable TV
Children's Play Room
Customer Lounge Area
Express Service
Free WiFi
Instant Financing
Parts Store
Pet Friendly
Rental Car Service Onsite
Shuttle Service
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 8:00 AM - 1:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 5:30 PM

Tuesday: 7:30 AM - 5:30 PM

Wednesday: 7:30 AM - 5:30 PM

Thursday: 7:30 AM - 5:30 PM

Friday: 7:30 AM - 5:30 PM

Saturday: 8:00 AM - 1:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.1/5
13 Reviews
Union Park Honda

Overall Score: 4 Star Rating4.1



About Union Park Honda
Certified: Union Park Honda
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Union Park Honda has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Union Park Honda
Welcome to Union Park Honda in Wilmington, Delaware. We love Hondas! We strive to provide the best possible experience to all of our sales and service customers.

We are located just 1 mile from I-95 Exit 7 in Wilmington. We offer plenty of free customer parking and a tremendous inventory of new and pre-owned Hondas, including Honda Certified Used Cars.

You can reach us at 302-778-9912 or at unionparkhonda.com. We look forward to seeing you.


girlkel6
3/27/2012 7:41:24 AM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Cody in Parts & John O'Conner

My Review of Union Park Honda:
Today unfortunately I lost my key to my Honda Accord. I called your Parts Dept. and they informed me of what I had to do to get a new key.
When I arrived at your Parts Dept. they cut a unprogrammed key to my car and Informed me to bring my car back before 6pm and they would program my key. Well I left & returned to your location at 5:45pm & the door to your Part Dept was locked. So I had to use your Service Dept door. There was 2 men standing at the desk one man said to me "we always lock the parts door early". When I got back to the Parts Dept the guy working back there stated that it wasn't his job to program keys to take it back over to Service Dept. I stated to him that Cody told me to bring my key back to the Parts Dept. I then took my key over to your Service Dept were a John O'Conner was rude stating he can't program keys & that your Tech left at 4:30pm. I asked why is the Service & Parts Dept open till 6pm if you can't service my car. John O'Conner stated that it was for customer dropping off cars only.
He told me to bring my car back tomorrow & someone can help me then. He showed no empathy when he was that I towed my car in with a tow dolly & a Uhaul truck. I explained to him that I must be to work by 7am. He just keep saying it was nothing he could do.
I then ask if my programming fee would be waved because your Tech left early & your Parts Dept told me I would be help just to get here before closing 6pm.
John O'Conner refused to give me the Managers name he just keep saying come back in the morning. When I ask him for his name he didn't bother to tell me he just said here's my card.
I had to ask him to put me on the Schudle for service in the morning he didn't bother to offer add me as an appointment. Why do you stated on your door and Web site & by phone your Parts & Service Dept is open till 6pm..1 your Parts Dept door is locked & 2 you don't have the proper staff on Site to service your customers..I need answers why the couldnt soneone help me why. I was just thinking of trading in my Pilot for the Crosstour. After this I started looking into GMC & there On Star system looks like they will cut & program my key & bring it to me without all this hassle & just plan BAD customer service. I will make sure to tell my friends & family never to cone to the Wilmington Honda for sale or service especially service cause you will get no help. If any on cares please contact me by email. I really do except to hear anything. I doubt you even look at what your customers say. P.S I still LOVE MY HONDA

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django
1/10/2012 4:37:30 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike McDaniel, Eric Van Dyke

My Review of Union Park Honda:
Just bought a 2012 CRV EX from these guys. Their documentation charge was so nominal in comparison to the rest of the dealers around. And they were ready to price match the best deal I found around the NJ/PA area. I live in PA, about 20 miles north of Wilmington DE, so it was not a bad deal to have. I was slightly dissatisfied with the financing that they got for me, even though I have a pretty good credit score. But that had more to do with the industry-option score that dealers usually pull, instead of the regular one. But as far as the pricing was concerned, I am very glad with the deal I got. And Mike McDaniel is one of the best salesmen in the world. Not pushy, but very helpful in answering any and every question I had. The fact that he seems to be doing this job out of a hobby seems to be the likely reason why he is not as aggressive as car salesmen usually are. Eric was very cordial too with the financing aspect, though I wish he could have explained my loan terms a bit more - stuff like how soon I can refinance my car with a credit union and lower my interest rate rather significantly. Not everyone does that, but with a dealership that was this good overall, I would have expected just that little bit more. Overall, though, highly recommended dealership. Ask for Mike, very genuine salesman.

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JPsun
5/21/2011 12:08:31 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Tony and John

My Review of Union Park Honda:
The service department has worked on two of my vehicles during the past year and a half. The service reps were always helpful and informative. They worked to arrive at a solution that solved the repair problem(s). They did not add on any unnecessary repairs items. The quality of work has always been excellent.

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spyfunkr
5/16/2011 4:05:55 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Erin Braucht, Mike McDaniel

My Review of Union Park Honda:
This dealer had the Lowest price, and highest trade-in offer out of 7 dealers. The only dealer not to play the "tsunami in Japan" card for supply. Didnt assume I was an idiot, which was key, because I actually did a ton of research before my purchase.

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vmc624
4/28/2011 10:46:15 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Eric and Erin

My Review of Union Park Honda:
I leased my Honday from Union Park in April 2011. At first I was very pleased the overall experience. I had some very specific requests regarding pricing...there were absolutely no grey areas. We agreed to a payment and I was told my trade would be paid off without any inequity being rolled into the new lease. I specifically asked about the trade and they told me what I wanted to hear. I felt comfortable and I believed they were being honest and upfront with me. About three weeks after picking up the car I received my first statement and noticed how high the payoff was. I took out my paperwork and looked over the contract and buyers order. Shame on me...I felt so comfortable with them that I didn't thoroughly look over the paperwork. As it turned out they rolled $1512 of inequity from my trade into the new lease. They lied to me. I asked a direct question about the trade at the time of the delivery and they lied. I stated several times that I would not do the deal if I was going to be upside down with my trade. I really believed they were being honest and they got one over on me. When I called about it my salesman Eric barely said a word. He stated that he would have his manager Jeff call me. I stated I wanted to hear from Jeff that day. Jeff never called. The next day the assistant manager Erin called. She told me that since I signed the buyers order there was nothing she could do and that I must have misunderstood. I didn't misunderstand...I just trusted them. Apparently the fact that they lied to me doesn't account for anything. I requested to speak to the owner. She said she would have the owner, Jim Ursomarso call me. Seven hours later I left a message on the Jim's voicemail because he never called. As I sit here typing this he still hasn't called and neither has Jeff the sales manager. I guess I'm not that important.

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Sandy Betley
4/8/2011 2:56:54 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike MeDaniel

My Review of Union Park Honda:
Very impressed with Mike's patience and thoroughness and willingness to explain things to me. No pressure but supportive. I especially appreciate the extras that Mike did like calling my insurance company to inform them of my new car and driving a spare key to my house when I inadvertently locked all copies of the car key in the car! I would heartily recommend Mike to my closest friends and family.

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jmmahoney
4/7/2011 6:34:25 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Micheal McDaniel

My Review of Union Park Honda:
I drive a Honda Accord and my youngest son drives a Civic . My wife drives a Huge Dodge
Diesel pickup. She recently started a job that requires a 100 mile a day commute.
Although I did not want to spend the money I felt as if she either pays for diesel or pays for a small car. I felt as if a Honda was going to be the moist dependable choice.
She really liked the Fit so we emailed for sales qoutes. Union Park was prompt and competitive with their price. The .9 percent financing caused us to also get the 100,000 mile extended warranty even though I firmly believe we will be trouble free
base on my experience with Hondas.
Mr McDaniel's was very helpful and pleasant and our car buying experience was painless.
Please note that I believe, not having a trade-in helped make the purchase hassle free.
Mr McDaniel's throughtly explained all of the functions of the car. My wife found this to be fantastic.
Since we never dealt with Union Park before I can only hope that our serice experience is as good as our sales experience
Thank You,
Charlie Mahoney

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msong17
3/29/2011 7:13:24 PM

Overall Score: 1 Star Rating   1.4  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: John & Service Manager

My Review of Union Park Honda:
Went here to replace alot of things for my Honda that has around 170000 miles for around $1000. They have a maintenance inspection that checks other aspects of your car including lights. I knew that my parking lights were burned out, but they indicated that all was good.

I pointed this out to my service guy and all he said was "well, i guess that's a trust issue." I pressed on it and requested to speak with the manager who stated "what do you want me to do about it."

This is not how you treat customers, especially because trust is such a crucial issue with your mechanic. No apology, no suggestions by them on how they can re-earn my trust. I'm definitely never coming back here because of these two.

The lone positive was that the shuttle service guys were really nice guys.

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Brzo
3/20/2011 2:45:34 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike McDaniel, Erin Braucht

My Review of Union Park Honda:
Came into dealership with Altima, Outlook, Camry, & Accord in mind with no strong loyalty toward any of the 4. Mike McDaniel was the Union Park sales person I dealt with. I ended up buying a 2011 EXL V6 and I know the reason why had to do with having Mr. McDaniel as my sales person. He was very knowledgable about the specific car I was interested in. He was not pushy nor did he try to steer me to any other vehicle when I was having some doubts about the final pricing. I came in with pricing information form various Internet sites including Consumer Reports. Unlike other sales people I've had experience with, Mr. McDaniel never brought up any negative comments about the information I was bringing. His level of respect throughout the process kept me at the dealership. It was only 2 days from the date that I saw the car I wanted to driving off the lot with that car at a negotiated price I was content with.
I've purchased 2 other Accords from Union Park in the past 15 years or so; the level of service provided by Mr. McDaniel was a cut above. I would strongly suggest if you consider Union Park as a potential dealer that you specify Mr. McDaniel as your sales person. He'll make the whole process relatively painless.

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1215eyeore
3/11/2011 4:04:29 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike McDaniel

My Review of Union Park Honda:
I went into Union Park with 2 other people. They were the ones looking for information and I walked out with my new CR-V. Mike was very pleasant, informative and a pleasure to work with. Friendliness is the norm at Union Park. I feel that Union Park gives a very open and honest deal.I am a new Honda customer and plan on being one for a long time. Thanks Mike!

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