I brought my Volvo in to be serviced after it would not turn on for the 4th time in 3 months. It was temporarily fixed, but I was stranded again later in that same week. When I called to let the service department know that it would be towed to their facility, I was unable to reach anyone after several phone calls. When the service manager finally returned my phone call, I was told harshly that Union Park would no longer service my car. When I asked what the reason was, I was told that my husband called and spoke to them in a "vulgar" way. My husband has never once made contact with Union Park whatsoever. When we went in to clarify, they stood by their story until they went back into their notes. The service manager apologized and stated, "I really dropped the ball on this one." We as adults know a mere apology does nothing to fix how we treat others. I will never purchase nor get a vehicle serviced by Union Park ever again.