About Us
Copyright 2014 DR Media Holdings, LLC
Search
Learn more

United BMW of Gwinnett

3264 Commerce Ave, Duluth, Georgia 30096
Sales: (770) 476-8800
Service: (770) 622-8346
Parts: (770) 622-8333

Makes: BMW|Service Center
 
Excellent
92% Recommend

Overall Rating 4.8

151 Lifetime Reviews

Write a Review
United BMW of Gwinnett
151 Lifetime Reviews
Call
United BMW of Gwinnett Info
Hours
Amenities
About United BMW of Gwinnett

Welcome to United BMW, the nation's largest Pre-Owned BMW dealer! We have the largest inventory of Pre-Owned BMW's in the Southeast and you'll find that they are all priced aggressively online! With an average of 400 Pre-Owned vehicles in stock at any time, we always have a great selection of Certified BMW inventory as well as a huge selection of current model-year Factory DEMO's and Loaner Vehicles! We are Georgia's only BMW Center of Excellence and have won the award for 3 consecutive years! The Center of Excellence award is reserved for dealers who distinguish their operation through exceptional performance, brand representation, and outstanding customer experience. This year, only 33 out of 339 BMW dealers nationwide were awarded the “2013 Center of Excellence” “All BMW dealerships offer a premium experience to our customers, but the 33 Center of Excellence winners excelled in the way they take care of their customers and represent the BMW brand,” said Peter Miles, Executive Vice President of Operations, BMW of North America, LLC. “It’s a highly coveted award and our top dealers worked hard all year to achieve this high honor – we congratulate them.” OUR CORE VALUES We exist for our customer and do our best to make every customer happy. We require honesty and integrity in everything we do. We will live up to our commitments. We believe and practice the Golden Rule with employees and customers. We believe that employees who are treated with respect and given responsibility respond by giving their best. We will maintain the reputation of being the place at which employees want to work. We are understanding of employees that make "Good Mistakes" (best effort, bad result). We will not tolerate "Bad Mistakes" (sloppiness or lack of effort). We conserve and protect the Company's and Customer's resources. We contribute to the well-being of our community through philanthropy, and by facilitating the philanthropic efforts of our employees.

About This Dealer | Hours of Operation | Amenities

About United BMW of Gwinnett

Welcome to United BMW, the nation's largest Pre-Owned BMW dealer! We have the largest inventory of Pre-Owned BMW's in the Southeast and you'll find that they are all priced aggressively online! With an average of 400 Pre-Owned vehicles in stock at any time, we always have a great selection of Certified BMW inventory as well as a huge selection of current model-year Factory DEMO's and Loaner Vehicles! We are Georgia's only BMW Center of Excellence and have won the award for 3 consecutive years! The Center of Excellence award is reserved for dealers who distinguish their operation through exceptional performance, brand representation, and outstanding customer experience. This year, only 33 out of 339 BMW dealers nationwide were awarded the “2013 Center of Excellence” “All BMW dealerships offer a premium experience to our customers, but the 33 Center of Excellence winners excelled in the way they take care of their customers and represent the BMW brand,” said Peter Miles, Executive Vice President of Operations, BMW of North America, LLC. “It’s a highly coveted award and our top dealers worked hard all year to achieve this high honor – we congratulate them.” OUR CORE VALUES We exist for our customer and do our best to make every customer happy. We require honesty and integrity in everything we do. We will live up to our commitments. We believe and practice the Golden Rule with employees and customers. We believe that employees who are treated with respect and given responsibility respond by giving their best. We will maintain the reputation of being the place at which employees want to work. We are understanding of employees that make "Good Mistakes" (best effort, bad result). We will not tolerate "Bad Mistakes" (sloppiness or lack of effort). We conserve and protect the Company's and Customer's resources. We contribute to the well-being of our community through philanthropy, and by facilitating the philanthropic efforts of our employees.

Sales/Showroom

Monday 9:00 AM - 8:00 PM

Tuesday 9:00 AM - 8:00 PM

Wednesday 9:00 AM - 8:00 PM

Thursday 9:00 AM - 8:00 PM

Friday 9:00 AM - 8:00 PM

Saturday 9:00 AM - 6:00 PM

Sunday Closed

Service

Monday 7:30 AM - 6:30 PM

Tuesday 7:30 AM - 6:30 PM

Wednesday 7:30 AM - 6:30 PM

Thursday 7:30 AM - 6:30 PM

Friday 7:30 AM - 6:30 PM

Saturday 7:30 AM - 5:00 PM

Sunday Closed

Parts

Monday 7:30 AM - 6:30 PM

Tuesday 7:30 AM - 6:30 PM

Wednesday 7:30 AM - 6:30 PM

Thursday 7:30 AM - 6:30 PM

Friday 7:30 AM - 6:30 PM

Saturday 7:30 AM - 5:00 PM

Sunday Closed

  • Free Loaner Cars
  • After Hours Drop-Off
  • Customer Lounge Area
  • Cable TV
  • Free WiFi
  • Free Coffee
  • Vending Machines
  • Authorized Parts Store
151 Dealership Reviews
Filter Reviews By:


Reason For Visit
Sales (Used)

"***** 5 - Star Service *****"

Peter Horcicka is a phenomenal salesperson and took excellent care of us from the first telephone contact to the moment we drove off the lot with our vehicle to even after the sale! His commitment and follow-through has made us feel special and like VIP clients (which we are)! :) He deserves to be commended for his knowledge of the vehicles, his diligence towards meeting our needs AND his positive attitude. There were some things that needed to be repaired on the vehicle, and Peter was proactive in addressing those issues on our behalf. Thanks Peter, for making this car shopping experience one of the best we've ever had. You've definitely earned our repeat business! *****Oh, and the car is GREAT!*****

More

Did you find this review helpful?

Yes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience


Reason For Visit
Sales (Used)

"Great Service"

Awesome customer service. Peter was friendly and helpful. He gave me a great deal and I love the new BMW. I would definitely recommend your dealership to others.

More

Did you find this review helpful?

Yes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience


Reason For Visit
Sales (Used)

"Excellent experience"

After reading all of the positive reviews on this site, I decided to set up an appointment with Peter Horcicka to look at certified pre-owned X5s and 535s. Peter was ready when I arrived, had a true understanding of what was important to me as far as colors and options, and spent several hours making sure that my wife and I had seen what we needed to see to arrive at a decision. Peter has an engaging personality and an honest, pressure-free style that is very refreshing for the industry. He wasn't afraid to give his opinions on which options may be unnecessary or overpriced, and also recommended alternatives that we may not have thought of otherwise. Ultimately, we pulled the trigger on a 2014 CPO X5 - both Peter and Casey Miller in finance stayed late to make sure that we were taken care of. Great experience all the way around, and I highly recommend Peter, Casey, and the team at United Gwinnett. We'll be back soon for that 5 series!

More

Did you find this review helpful?

Yes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

United BMW of Gwinnett responded to this review

August 29, 2014

jwick6990, Thank you so much for your review! We are so happy to hear that Peter and Casey provided you with professional customer service and were able to answer all of your questions. We hope you are enjoying your new vehicle! Sincerely, United BMW Gwinnett



Reason For Visit
Sales (Used)

"Approachable, Accommodating, Competitive, Careful"

I phoned in, visited the showroom, and bought a car off the pre-owned lot that day (after a week of shopping other dealers). The car was exactly as described, the price was very competitive. The sales rep (Horcicka) was knowledgeable, forthright, and amiable. It appeared the rest of the sales team was equally professional. There was a wealth of material online about the car, which checked out as completely accurate (aside from one unnecessary superlative--"loaded"). This dealer is very careful, which translates into a lengthy, time-consuming purchase process compared with other car purchases I have made in the past.

More

Did you find this review helpful?

Yes
 
1
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

United BMW of Gwinnett responded to this review

August 18, 2014

rbask, Thank you so much for your review! We are so happy to hear that Peter provided you with professional customer service and was able to answer all of your questions. We hope you are enjoying your new vehicle! Sincerely, United BMW Gwinnett



Reason For Visit
Sales (Used)

"Best experience ever!!"

I called to ask about an X5 on the lot after leaving another dealer that was horrible. Peter made sure the car was there before I came in. Worked out a great deal on my trade (525i) as well as my new car. From start to finish it was the best service anyone can ask for. Even waited until after close to make sure the process went smooth. Thank you Pete -Mike & Summer

More

Did you find this review helpful?

Yes
 
1
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

United BMW of Gwinnett responded to this review

August 15, 2014

Mike and Summer, Thank you so much for your review! We are so happy to hear that Peter provided you with professional customer service and was able to answer all of your questions. We hope you are enjoying your new vehicle! Sincerely, United BMW Gwinnett



Reason For Visit
Sales (Used)

"A Wonderful Car Buying Experiencing"

Sukus made the purchase of my new car professional, warm, authentic, and open. He shows how much he values his customers, with respect and integrity. Sukus is very knowledgeable and outgoing and he engages the buyer to find out just what you want and then works to exceed your expectations and he delivers. Thank you, I will be back!!! I will buy all of my cars here!

More

Did you find this review helpful?

Yes
 
1
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

United BMW of Gwinnett responded to this review

August 11, 2014

melissanewride, Thank you so much for your review! We are so happy to hear that Sukus provided you with professional customer service and was able to answer all of your questions. We hope you are enjoying your new vehicle! Sincerely, United BMW Gwinnett



Reason For Visit
Sales (Used)

"Disappointed in this company/Fox news is my next stop"

I am so sorry I traded my Tahoe in for the X5 experience that I have had. I expressed concerns about the vehicle even before driving it off of the lot, broke down within the first week of purchasing the vehicle(Overheating), mislead, and never given paper work for my transaction. I reached out to Chris Dunbar(3 times) who just like Tony Lee and Bradley Bryant have not assisted in "making this right" as promised.

More

Did you find this review helpful?

Yes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

Tony Lee, Bradley Bryant


Reason For Visit
Sales (Used)

"United BMW Takes Ua Away From Mercedes!"

We had just driven a Mercedes at another dealership, when we decided to stop at United BMW. We were trying to decide which luxury vehicle would be best for our family. As we approached the show room, we were greeted by Peter. Peter took us on two test drives and was very knowledgeable. His positive attitude and patience, as we asked lots of questions was greatly appreciated. We were at the dealership for quite a while. Peter never hurried us and made us feel very comfortable. There is no doubt Peter's world-class service won us over. We returned the next day and purchased our BMW. With the quality service we received, we are looking forward to being a life time BMW family.

More

Did you find this review helpful?

Yes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

United BMW of Gwinnett responded to this review

August 06, 2014

sunflower19, Thank you so much for your review! We are so happy to hear that Peter provided you with professional customer service and was able to answer all of your questions. We hope you are enjoying your new vehicle! Sincerely, United BMW Gwinnett



Reason For Visit
Sales (Used)

"CPA Business Owner"

Overall peter made my experience spectacular! I would purchase another vehicle from him in the future. I enjoyed working with united BMW. The purchase experience was made with ease and professionalism!

More

Did you find this review helpful?

Yes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

United BMW of Gwinnett responded to this review

August 01, 2014

Ojackson1228, Thank you so much for your review! We are so happy to hear that Peter provided you with professional customer service and was able to answer all of your questions. We hope you are enjoying your new vehicle! Sincerely, United BMW Gwinnett



Reason For Visit
Sales (New)

""Great Experience""

I recently purchased a certified vehicle from United BMW. This is my 2nd BMW. There is absolutely no better vehicle or dealership. Everyone is so friendly and willing to go the extra mile for the customer. My salesman was John Moore whom I have purchased cars from for over 15+ years. Wonderful guy and willing to do whatever he can to make the deal happen. A truly great experience. Thanks John.

More

Did you find this review helpful?

Yes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

John Moore

United BMW of Gwinnett responded to this review

August 06, 2014

slanc, Thank you so much for your review! We are so happy to hear that John provided you with professional customer service and was able to answer all of your questions. We hope you are enjoying your new BMW! Sincerely, United BMW Gwinnett

1
...
1 - 10 of 151 results
Recently Reviewed Employees

Peter Horcicka

Pre-Owned Sales

65 Lifetime Reviews

Read Reviews

Sukus Walker

Pre-Owned Sales

6 Lifetime Reviews

Read Reviews

Jonathan Lankford

Internet Sales

5 Lifetime Reviews

Read Reviews

Casey Miller

Finance Manager

1 Lifetime Reviews

Read Reviews

Jeff Hoskins

Finance Manager

1 Lifetime Reviews

Read Reviews

Sabina Dervisevic

Finance Manager

1 Lifetime Reviews

Read Reviews

Stephen Matz

Internet Sales Manager

17 Lifetime Reviews

Read Reviews

Ryan Chromek

New Car Manager

5 Lifetime Reviews

Read Reviews

Tolli Poff

Internet Sales Manager

4 Lifetime Reviews

Read Reviews

Arthur Pigford

Internet Sales

3 Lifetime Reviews

Read Reviews

Need a new car?

Cars for Sale By This Dealer
Sort By:
View All Inventory