My Review Of United BMW of Gwinnett:
This is my 3rd BMW from United BMW of Gwinnett. This was definitely by far the most difficult deal to ever achieve as we were rolling a very high end Mercedes with a ton of negative equity into an M6 Convertible.
I had bought my last car from Ryan Chromek in 2009 and it left such a lasting impression that he was the first one I thought of when we looked to try and trade in the SL550 for an M6 Convertible. I knew from the start it was going to be a really tough and nearly impossible situation to make happen, but after nearly a month of going back and forth with lots of phone calls, text messages and emails, we finally picked up the M6 Convertible last night 02/05/14 at 5:30.
Ryan has since been promoted to New Car Sales Manager since my last purchase with him. Even with this being the case, he was generally my first point of contact, he never once lost his patience with me, even after a month of back and forth ( I am in sales myself, so I am my own worst enemy). he was always pleasant, kind and above all professional.
Bobby Smith handled the actual sale part of things and he was great, he has been there for many years and knows his product line inside and out and is extremely knowledgeable about all things BMW. he made the actual delivery quick, easy and pleasant, just the way it should be. I was already familiar with M-drive, but there are a few new things I had to learn. I have owned over 63 cars, 24 of which are BMW's so to say I am a fan would certainly be an understatement.
When we did the paperwork, we dealt with Sabina, the Finance Manager, Rob and Sabina easily struck up a conversation and found out they had things in common and nearly forgot about the paperwork at hand, it was such a pleasant experience!
United BMW of Gwinnett will be my definite go to dealership going forward for any BMW purchases. I cannot express my gratitude enough for Ryan's patience during this lengthy process.
I highly, highly recommend United BMW of Gwinnett, this experience was one of the best ever!
Thank you Ryan, Bobby and Sabina.
Jim and Rob
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