Universal Nissan - Service Center

I highly recommend avoiding this dealership. In July, I traded in a 13 year old Nissan truck for a new Rogue. The new car had several problems (broken side window retract mechanism, broken dome In July, I traded in a 13 year old Nissan truck for a new Rogue. The new car had several problems (broken side window retract mechanism, broken dome light assembly, and a bad battery). Took 3 service appointments to resolve. After waiting 3 weeks for the 3rd appointment, the service department cancelled my appointment with just 2 days notice (scheduled technician was no longer available and all other technicians fully booked). I asked to speak to a supervisor and was told that George Maicais would call me back. He did not do so. Was only able to reinstate the appointment after complaining to a sales manager (Alex). After 2 of the 3 repairs, I was sent videos confirming completed work. One showed someone else’s car. One showed confirmation that my tires were good (???) with no reference to the window mechanism repairs. Makes me wonder what work was actually performed on my car. After the 3rd visit, the AC fan failed. Because of so many problems with this new car, I asked to speak with a service manager. The service rep, John, said his manager Jorge would call me back. But, Jorge did not do so. At this point I have no intent to return to this dealership and I am hesitant to ever purchase another Nissan product. More

I stopped in briefly to get my splash guard secured, it had dropped due to travel and possible error on my home dealership service department. Juan was polite and quickly helped. He got down looked under t had dropped due to travel and possible error on my home dealership service department. Juan was polite and quickly helped. He got down looked under the car and immediately started fixing the situation. He took my car back to put it on the lift and ensure all was fine underneath. I am not from Orlando, though this type of immediate service with care and concern makes me want to drive to get my car serviced here whenever I need it. Thank you Universal Nissan!! More

Purchased a use car less than 30 days and and the team there did a great job replacing malfunctioning headlight and dying battery at no cost to me. there did a great job replacing malfunctioning headlight and dying battery at no cost to me. More

Great and fast Very pleasant and excelent servicio. Keep You inform ay allá time of they service. Keep You inform ay allá time of they service. More

Great experience Was quick and thorough and great idea with the video Everything was explained clearly with the video Everything was explained clearly More

Everything was fine. I like the food area and comfortable. My service advisor was great! All in all, nice experience. I like the food area and comfortable. My service advisor was great! All in all, nice experience. More

Good Was a good experience, the advisor was good with the services and the tech may a excellent job. services and the tech may a excellent job. More

Was Great! The service was excellent, thank you Awesome! Fantastic I'm satisfied with the service The service was excellent, thank you Awesome! Fantastic I'm satisfied with the service More

Yesterday I went to Nissan to receive my second FREE oil change. I was never told that this service had an expiration date until after my car was done and it was time for me to pay. I was forced to pay out change. I was never told that this service had an expiration date until after my car was done and it was time for me to pay. I was forced to pay out of pocket for something that I was not aware of and could not afford. I expected Ivan to let me know prior to my car receiving service. Poor customer service. More

He took his time to explain everything they found on my car Good customer service car Good customer service More