My wife has been trying to find a new 2014 Toyota 4Runner in the San Antonio Tx. area for some time now. Her experience at Universal Toyota pretty much mirrors what she ran into at Toyota of Boerne. She tried North Park Toyota and couldn't get a realistic price. Red McCombs ended up wasting her time - another story I'll post at that sites rating area. She has yet to go to Alamo Toyota or Cavender Toyota, but I suspect she'll run into the same thing there.
Universal had 3 4Runners online that were listed as being "In Stock". That means they have the vehicle. When she got there all 3 were "not available" at Universal Toyota? She was told they could get what she wanted, but the 4Runner was at another dealership. Turns out it was at McCombs which by the way owns Universal Toyota. Universal told her it would take a day or so to get it. A day later Universal told her she needed to come in and pay a $500 deposit in order for Universal to acquire the vehicle from McCombs. She did that just before closing one evening, driving all the way from Boerne. The salesman said it would be on the lot early afternoon the next day. The following day she received no communication. She was to go to Universal Toyota at 5pm and close the deal. She had not heard from them all day, so she thought it best to call before driving out there. Lo an behold, the 4Runner Universal was supposed to have was not to be seen. Their new story was they could not get it. She then had to stop pay the $500 deposit which wasn't a big issue as she works for the bank it was drawn on, but time out of her life nonetheless.
Beware people. If a dealer in San Antonio Tx or nearby tells you that they are going to have to obtain the car from another dealer, get up and leave. The term for this is "dealer trade". It's not going to happen. The dealer holding the car knows someone wants it and isn't going to give it up, If what you want is not on the lot, you are not going to get it from that dealership. Get up and walk away and keep looking until you find a dealership that actually has the car on their lot.
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