Do not trust Service Department. Went in for my 20,000 mile oil change and was told everything was good to go. Then on my 30,000 Mile oil change I went over to San Marcos Toyota and they told me they could not get my oil plug off. I told them that I got it serviced at Universal Toyota, so they suggested I go back and have it serviced by them and then to have it rechecked by San Marcos Toyota. So, I did just that. Went to the service department and told them about the over tightened oil plug and they assured me that they would get to the bottom of the problem. They came back saying that all was well and there was no problems the plug. So, I went back to San Marcos to have them look it back over at the work that Universal Toyota had done and found out that they totally cross threaded the plug and that they had to take it completely out with a wrench, it completely ruined the oil pan. Metal shavings were found in the oil and on the plug. I called Universal Toyota up and they told me to drive it back so they could fix the problem even though they created the problem. I don't want to make it more worse that it already is. Who knows it the metal shavings caused any problems when I drove it over to San Marcos Toyota or even if there was metal shavings in the oil before this oil change. I will never step foot back into Universal Toyota again. I don't want to keep going back to have a $25,000 investment for reliable transportation ruined by service people who don't care in the first place to do the job correctly.
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