I told Andy what I was looking for in a tundra and how I wanted it and told him to give me best deal and no hassles. He quoted me a price and I felt was better than other Toyota places I had been to aL ready and made the deal. He was awesome
I went to Toyota of Boerne to buy a car but was turned down due to too much negative on my trade in and they just said "they cannot help me" So I went to Universal Toyota and meet Gabe..from the start until the final purchase Gabe was so very nice, helpful and he did everything so we can get the car we wanted. This Guy is so amazing ..Thanks Gabe and thanks Universal Toyota ..it was a very
Nice experience buying a car. This was my eight car for the last 12 years and so far this is the best buying experience I got ..
Everyone was very friendly, not pushy either. Overall great experience as a first time buyer, highly recommend this dealership. They exceeded my expectations in every aspect. Hector from finance was awesome, gave clear and accurate info, and very friendly as well. Gabe was awesome as well, felt like I was talking to a friend when dealing with him. Thanks for the pleasant experience!
They were able to give a great deal on a Highlander and help me on my car. I was so upside down on my car where other dealers had turn me way or didn't want to work with me. I was able to get a new car with payments falling in my range.
I've been to Carmax where it took an all day process with 4-5 different people but here at Universal Toyota I was taken very good care of by Gabe Aguilar and Trevor Browning who help me narrow down my search, get the price to fit my budget, sign papers and I was out of there in less than 2 1/2 hours! Best team ever!
Takara airbag recall customer. I received notice of my recall and was to call to have part ordered, I did. I was called when the airbag arrived and was given several choices for times and dates. I chose the earliest available 7am. Dropped off the car at 645 am and was picked up by a buddy for breakfast , I was dropped off at 10:40am and asked if my vehicle was ready . It was not, I was told it would not be ready until later that day. Why give options for dates and time of the dealer can't complete the work in a resonable time?
I visited this dealer for a cable recall in the last and was not called when the vehicle was ready and had gaps in the steering g collum Where it was not assembled correctly.
Stay away and choose a different dealer based on honest reviews.
The process was fast and easy. In and out. Ernest did not push the sale, on the contrary he helped us look for alternatives to reach our entire satisfaction. Very knowledgeable and professional. Well done. 8