Worst car buying experience I ever had. First, no one approaches you when you walk in the door, you have to find someone to help you. Once you find someone and inquire about a car they have to call someone and make you wait for that person. I personally waited on several occasions for over 30 minutes just to talk to someone about purchasing a car. Once you find someone to actually help you they treat you like an idiot and lie through their teeth. For example, online they advertised a used 2014 Yarius "automatic" for 12,995. When I get there they inform me that it was mistake on the advertisement and that the car is actually manual. I then inquired about the 2015 Toyota Corolla L for 15,995 and David Roberts (salesman) informed me that it was only for one car they had in stock and they already sold it. I informed him that the advertisement states for all new 2015 Corolla L in stock, I even pulled up the webpage and showed him. I understand trying to make a profit but it doesn't help to lie to your customer. It was clearly a violation Texas Deceptive Trade Practice Law by advertising a product and then lying to the customer to avoid selling it to them at that price. Once I finally got them to agree to sale it at that price I get into the finance room. Its no better there either, when you politely decline their extended warranty they get very aggressive and outright rude if you continue to decline, a female who claims to be the financial sales manager stated that every person that touches your car is a master mechanic and they pay them over 196 an hour just to work on your car and by not having the coverage I can expect to be charged that much per hour just in labor. I then asked "you have master mechanics changing oil too? And she said yes. So I stated "you have no apprentice or journeyman mechanics" and she responded "no, all mechanics are certified Toyota Master Mechanics". I can't believe how they insult their customers intellegence. I would never pay a labor rate of nearly 200 an hour for routine maintenance. She then moved on to finance and stated that they only way I can get the car for that price is if I buy the extended warranty and tire plan, I said "no" and she then said that she can offer me the car for the already agreed to price if I finance at 7.0%, I then stated that I have already been pre-approved by my bank at 1.95% since I had over 750 credit score and good income. She then stated that she can match that but I would have to buy the extended warranty. I was just shocked by what she was saying, at this point it was well passed midnight and stated that I will finish up the paper work tomorrow because I had to be at work in four hours and needed some sleep. They were very upset with that and stated the car might be gone by tomorrow, I said "well lucky for me you have over 10 in stock". The next day I come by to finish up paper work after work the person doing the finance portion of the car paperwork already went home for the day even though I called ahead and letting them know I would be by. They said only the person that originally started the paper work can finish it and my paper work was behind a locked door. The salesman stated "I thought you wouldn't be back", I said "I called ahead why wouldn't I be back?". So I had to come in the next day, she wasn't there again even though I confirmed by appointment that morning that I will be by after work to finish paper work, so I insisted that someone else do the finance paperwork. The salesman stated that since we are starting the paperwork over they will need to run my credit again even though they just ran it two days prior. I stated the one you have is still good and you don't need to ding my credit by pulling it again. He said that the manager insisted I have it run again, and I stated get it from my other paperwork and he stated the door is locked and they don't have access. I then stated that I will be leaving and the salesman stated "oh wait we have a copy with the other sales manager let me get it". I should of just left then and there because this was getting beyond unprofessional.
I Recommend This Dealer:
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