My Review Of Universal Toyota:
I purchased a new Tundra on the 9th of August. My salesman told me that SiriusXM was in the truck already and all I had to do was activate it. When I brought the truck back to have the Real Deal package completed, they tell me that there is additional hardware required to have the SiriusXM to work. Additionally he and the Customer Relations Manager told me that this kit will take anywhere between 1 to 6 months to get in stock. Knowing that Toyota would not do that I did some research. I found out that not only was the part available, every other dealership in the San Antonio area told me it was in stock and available. After I confronted the personnel at Universal Toyota passed the buck and she said, "They didn't send out a bulletin to announce the availability." I guess that they were the only dealership in the area to not get that memo. Now yesterday I get a call from the business office, telling me that I need to contact the lien holder of my trade in and have them send a copy of my title before Universal Toyota can payoff my truck. Now remember I purchased the truck on the 9th and they didn't get back with me till the 23rd, 14 calender or 10 business days later. When I contacted the General Manager he wrote, "We requested this copy from Ally on the 10th of August(a friday)and they assured us that it would be sent within 48-96 business hours. When we did not receive this copy within their specified time frame, we called back and the bank notified us that unless the customer called them to request this copy they would not release it. Without this copy we cannot issue a payoff check. Ally misinformed us and thus the delay." OK, the Bank told him that it was going to take 6 to 12 days to fax it back, really? They told me 2 to 4 days. That means the allotted time expired on the 16th. And they didn't call me till the 23rd. It took Ally bank an hour to send it. The topper to all of this is that the dealership placed the temp tag in the window when TX state law requires it on the bumper. The Selma Police department informed me of the when they pulled me over.
Universal Toyota does everything it can to pass the blame onto others. The quotes are directly from emails that I have received from personnel at Universal Toyota. With all of my research and hassle that I have gone through, you think that they would offer me some sort of compensation, NOPE. None. I was hoping and expecting more from them. Very disappointed
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