I am writing this to express my complete and utter frustration with the experience I've had here. This place has been a nightmare and I absolutely REGRET ever purchasing anything from this location. I have had to make SEVERAL (~8-10) trips to Universal Toyota, and it seems I will have to make even more trips since I purchased my vehicles there in the span of 4 months time. None of it was for services to my vehicles. I live roughly 30-35 miles away so it has been a HUGE inconvenience for both me, and my wife. We have better things to do than to constantly drive back and forth to your dealership because of your errors.
First of, I was apparently given the wrong license plates for my Honda by you. Seems that they switched the license plates that I’ve had on my vehicle with another vehicle, and I had to return them IMMEDIATELY. Mind you, I had been driving around in that vehicle for over 3 months time at that point. Imagine that… it took them 3 months to realize they had given me the wrong plates. This was only because the other customer complained about it when he noticed the error. I had an argument with a Bobby Garza at Universal Toyota because of this. Bobby told me to bring the plates back so he can return the wrong plates because the customer needed them as soon as possible. Why? Was my “correct” plates ready for me? Did that other driver already "immediately" returned HIS incorrect plates? No. What was the rush then? Was this other customer so much more important than me that I HAD to return the plates immediately? Did he spend more money there than I had? Was that the reason? No reason was given. I just HAD to return the plates immediately. My argument with Bobby Garza escalated because apparently I was wasting his time, and because he believed that I was only looking for something for free. I mean… excuse me for wasting HIS time, and for not cooperating as I should because of your error here. I finally agreed to return the plates because Bobby agreed to top off my gas tank to compensate me. He lied. I drove off MAD.
A few days later, I received another phone call. I was informed the plates I returned, and was demanded by, by Bobby Garza was the incorrect. So NOW… I had to return the plates on my wife’s car. Imagine the frustration growing even more. ANOTHER trip to have this corrected. I had to wait an additional month before I even got my original plates back for my Honda because what's a month when you were given a temporary plate that lasts only 10 days.
Additionally, we never received the spare key made for the Prius we bought (~4 months now), per Bobby Garza. Why? Probably because you bunch at Universal Toyota do not care in the slightest for your customers at all.
It took over 3 months just to get the spare key for my pre-owned Honda. Robbie Vasquez was our salesperson, but he was the least helpful guy once you signed off on the vehicles. You never could seem to reach him. Texting, calling, emailing… nothing got through. I finally got my spare for my Honda after 3 months of waiting. He had promised to have it mailed out multiple times, and each time broke that promise. I asked him to mail out that spare key prior to us coming in again, and he stated he would not because we were going to be there again anyway. Rude, right? Should I be surprised anymore at this point at how bad Universal Toyota’s customer service is? I shouldn’t, but I keep getting surprised at how bad they are each time I am mistreated. I even spoke with a “Shauna Sewinkski(?)”, another high ranking individual there at that location, and was promised to compensation for all the trips in the form of a gas card. Guess what? No gas card. Lied to AGAIN. Voicemails and messages go un-responded, and emails are returned because the email address I was given was incorrect.
You guys were rated highly. That was the reason why we made the initial trip out there, and bought 2 vehicles from you there at Universal Toyota. I am EXTREMELY disappointed in the service and the lack of care that I have received from you all. At this point, I just want all of this to be over. Unfortunately, that is not the case because there is ANOTHER trip we have to make in the near future to correct being talked to the Supreme Maintenance plan because it will cover “ALL MAINTENANCE at ANY LOCATION owned by Red McCombs including oil changes”. Another LIE. You lot are DESPICABLE, and should be ashamed at how you treat people. I want the spare key to our Prius, I want the gas card I was promised, and I want NOTHING more to do with our salesperson, Robbie Vasquez, Bobby Garza, or this “Shauna Sewinkski(?)”. Your salespeople there seemed like they are only in it for the sales, and that was it. Once we signed the papers, and are now the owners, they're done with you
EVERYONE NEEDS TO STAY AWAY FROM THIS DEALERSHIP!!