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University Subaru

1200 I-70 Dr SW, Columbia, Missouri 65203
Sales: (573) 777-3488

Makes: Subaru|Service Center
 
Average
50% Recommend

Overall Rating 3.0

5 Lifetime Reviews

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University Subaru
5 Lifetime Reviews

Hours: Closed

University Subaru Info
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5 Dealership Reviews
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Stxnative80
6/17/2013
Reason For Visit
Sales (Used)

"Worst dealership experience ever.. I bought a used Subaru..."

Worst dealership experience ever.. I bought a used Subaru forester and a couple weeks later found out the car they sold me, they didn't have a title for it, they had a fraudulent title.. I couldn't register my car for weeks.. Mean while they have me a loaner since I couldn't legally drive my car and one day the general manager called me and threatened me that I had to return their loaner.. He didnt care that his dealership screwed up with the title and that I had no car to drive, he said that was my problem not his.. A total a**.. As a single mother I didn't know what to do.. I would recommend buying a car off a local thug before this place, you will probably get better service and customer care with the thug..

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I Recommend This Dealer: No

Employees dealt with

General Manager

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2
Tpoke
3/09/2013
Reason For Visit
Sales (Used)

"Originally walking into the old "fletcher"..."

Originally walking into the old "fletcher" dealership on Vandiver which is now part of Unviersity Subaru-Chrysler/Dodge/Jeep I was looking at a brand new car with $400.00 monthly limit. There as no way to do it with my lack of credit history since early 2000's when I acquired some debt and payed it off, with a lower mid range credit score no car would be lower than a 20-24% interest rate. Originally talking to Jordan a sharp younger man at the dealership he brought this to the attention of the owner Dave. Dave taking into the account I had just not had in history since I got scared of credit lines in the past knew he had the disposable income but needed to help me get my credit up and get my family in something better than our twice wrecked[one uninsured and one hit and run on parked] car. Luck was looking bad for us high interest rates, two wrecks with no fault with no help on repairs from insurance in 6 months flat! Dave called J.R at Subaru and got him on the ball with my specifications [4x4/AWD 21-24inch rear seats for high safety car seats to have room,$400 payments,Warranty 2 years +] regardless of how picky they were to make sure he got my family on the road and didn't leave a long time local resident hanging. WOW can you say stellar customer service! Constant contact explanations and idea came to me over the next few days. They worked diligently to get a local credit union the other dealers don't have access to to make a deal. They lowered the price of the car to meet the specifications set by the bank on the loan amount , slapped a 2 year bumper to bumpers warranty on it and got me at a 12.65% vs anywhere else 20-24%! WOW again these guys went so far out of their way to serve a local resident, If there is any dealership you would want to deal with it is them. Jordan was wise and caring enough to know this was a special situation, Dave has the years in the field to know right from wrong, treated me like his own son and educated me on how things work and why they work the way they do. He refused to let me pay high interest or impulse just to get on the road and wanted to give me the right deal. J.R, has the know how and tricks on financing and got the local credit union to work with me giving me constant updates on the working with Dave. Words can not describe how relived happy and thankful I am to that group You can tell they want to help people in anyway they possibly....with a no hassle no rush approach while having that rare local feeling that.... has well just been sucked out of most businesses for a long time these guys give the five star customer service and care feeling that could not and WAS NOT found anywhere else.. Thank you

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I Recommend This Dealer: Yes

Employees dealt with

J.R,Jordan,Dave

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1
ssp056460
10/30/2012
Reason For Visit
Sales (New)

"My Honda Accord of 10 years, 234,000 miles, was losing..."

My Honda Accord of 10 years, 234,000 miles, was losing its transmission, so I knew to be looking for another vehicle. My daughter had purchased a 2010 Subaru Outback last March (not from this location), and I enjoyed driving it. I had owned a Subaru Legacy (new) in 1998, so thought I would try again. We looked at the used ones, but the prices were nearly as high as the new. We purchased a manual transmission, which I enjoy. The ride is smooth, the seats fit my body comfortably, as well as my husband, and we have ridden with adults in the back seat, and they indicated it was quite comfortable. I like the fact that the back seats can lean back a bit, and I have used the hatchback many times. One small thing - and it did not deter me from purchasing it, but we had a hail storm a couple of months ago. It wasn't until I came to finalize the purchase that the fact it had been repaired for hail damage was made known. I was disappointed that it wasn't revealed right at the beginning. I assume that was because it was believed it would have made a difference in my purchase. Other than that, it has been a good experience. I hope it runs as long and as well as the Accord did! And I hope my name is not sold to any mailing lists because of filling this out...

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I Recommend This Dealer: Yes

Employees dealt with

Brian

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lmwoz
5/29/2012
Reason For Visit
Service

"The service is excellent and the work done is usually..."

The service is excellent and the work done is usually faster than quoted. They go the extra mile to get me on the road and are very professional in explaining any work to be done. I am called by name when making an appointment and when picking up my vehicle. They also replaced a headlight on my other vehicle, when I asked how to do it. The prices are resonable. I have never had to take my vehicle back to correct any service done.

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I Recommend This Dealer: Yes

Employees dealt with

Kellie and Kyle

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carcuri
1/21/2012
Reason For Visit
Sales (Used)

"Friendly straight forward - no pressure - I would..."

Friendly straight forward - no pressure - I would recommend a visit to see for your self - These guys will work to make it work for you

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I Recommend This Dealer: Yes

Employees dealt with

Richard -JR (Mr Wizard) and Jason

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