I just bought a mini van and after looking around several Honda dealers in the tri-state area, I finally walked into VIP Honda. The first time me and my wife went in there, they gave me a great deal on what I wanted to buy but I thought I could find better and walked out. After a couple of weeks in the market, I realized that VIP Honda was the best. Their people, their process and their price - cannot beat them.
My sales person was a really nice and friendly gentleman by the name of Roman Alpin. He welcomed us into the showroom and gave us all the information that we needed to make our decision. Very kind and understanding man. In addition to car negotiation, he would also indulge in small personal talk about family values, his own life etc. Very refreshing, especially cause no one does it these days. Very friendly family atmosphere. I would definitely recommend Roman to any prospective buyer that walks into this showroom.
The sales manager on duty was Vanco Eftimov - a tough negotiator. I had no issues with him. Seemed like a very straightforward and sincere person. If he was negotiating with me hard, that is because it is his job. Dealerships have to make a profit just like everyone else, in order to stay in business. He gave me a good deal and I am not just speculating. I know from shopping around a lot that I got a good deal and I have Vanco to thank also.
Juan Saldivar was the finance guy/business manager - again no issues. He seemed like a nice person, just like everyone else there. If people don't need add-on charges during the buying process they have to be wary. For example, dealerships will try to sell you their extended warranty and if you don't want it, make sure you keep your eyes open and decline it. Such things usually sneak in during the loan paperwork so please watch out. I wouldn't blame the dealership if they want to sell you something. They are not trying to rip you off - they are trying to make their money and if you don't want them to make it off of you, please be careful.
Now comes the best part - I just interacted with Adam Kuczynski [The General Manager] about 3 hours ago [Tuesday]. He was simply awesome - extremely professional guy and very helpful. Here's why - On Monday, I bought my van and drove it home while my wife drove our older car back. It was dark by the time I parked my van in my driveway. I left it there because I was not planning on driving it until Thursday [because of personal reasons]. Me and my wife had to go somewhere
and we left the new car on my driveway and drove off in the old car. When we came back in some time [45 or more minutes later] I pulled up behind the van and my headlights shone on a big ding on the left hand side of the van! Needless to say, this was a big shock. I just made the second biggest purchase in my life and I see a huge dent on it.
I had no clue how it happened - was it in the dealership during the detailing, did I not check properly before I drove off, or did it happen on my driveway, caused by some vandal? It definitely did not happen on my way back. I would've known if someone rear-ended me. Unfortunately I will never know. The next day I drove into the dealership and since Roman and Vanco were off duty, I was introduced to Adam. Like a good leader does, he immediately took charge, walked to the van to check out the damage, called his guys if they knew something and after confirmation that no one had seen anything unusual, he said he would take care of it for me. I was blown away by his professionalism and demeanor.
He gave me the benefit of doubt and said that he was not interested in fault finding or blame game - since I was a customer and I just drove away the car a day before, he said he would get it fixed at no cost...all out of goodwill. He also gave me a new loaner van. While I truly have no idea how the ding happened, he could have clearly shown me the door saying "you should've seen before driving off the car" or "we have nothing to do with it", "sorry cant help" but NO. He chose to listen, he trusted that I was speaking the truth and he decided to help us out. Now that deserves a 5 Star rating.
I walked into VIP Honda because they have really high Google reviews [that is what I trust, not the dealer rater reviews]. I know now that these guys have good reviews for a reason. I would highly recommend VIP Honda to any customer looking to buy or lease a Honda.
Thank you VIP Honda family - you really made me feel like a VIP! I wish you more success in your business.
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