VW/Audi of Huntsville

Reason for Visit: Service

I recommend this dealer: Yes

My Review of VW/Audi of Huntsville:
They have worked on my Audi three times since I've owned it. Ronnie and Jeff are always friendly and helpful. My questions are answered promptly. The price estimates are correct to the penny every time. Things are explained to me in detail. The price is a little high, which is typical for Audi, but the service makes it worth my while. I intend to keep doing business with these guys.

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Reason for Visit: Service

I recommend this dealer: No

My Review of VW/Audi of Huntsville:
We own a 2002 A6. We love the car, but have had nothing but problems from the service department. At least half the time, no one answers the phone during reglular business hours, so you have to leave a message. In the past 13 months, the power steering pump has been replaced 3 times. Each time, it took 3-4 days to get the part and another day for the repair.

Service dept is consistently condescending to my wife, as if she doesn't know what she is talking about and this is the car she drives 75% of the time.

We will never buy another vehicle from this dealership due to the service departent.

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