VanDevere Auto Outlet

VanDevere Auto Outlet
3155 South Arlington Road
Akron, Ohio 44312
(330) 645-9500

Manufacturer: Used Car Dealer

Most Reviewed Employees
Bill Sonnhalter Bill Sonnhalter
Sales Consultants
John Eutzly John Eutzly
Sales Manager
Rick Taylor Rick Taylor
Sales Consultant
Brian Smith Brian Smith
Sales Consultant
Greg Landis Greg Landis
Sales Manager
Nelson Trompower Nelson Trompower
Sales Consultant
Scott Price Scott Price
Sales Consultant
Josh Selogy Josh Selogy
Sales Consultant
John Haynes John Haynes
Sales Consultant
James Barlow James Barlow
Sales Consultant
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Dealership Amenities
There are no Amenities listed for this dealer yet. Dealer Amenities are for Certified Dealers.

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 6:00 PM

Wednesday: 9:00 AM - 6:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.6/5
18 Reviews
VanDevere Auto Outlet

Overall Score: 5 Star Rating4.6



About VanDevere Auto Outlet
Certified: VanDevere Auto Outlet
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, VanDevere Auto Outlet has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for used vehicle inquiries.



katiesarah0
5/2/2012 8:38:11 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Bill Sonnhalter

My Review of VanDevere Auto Outlet:
Very customer focused staff and dealership. We had a no nonsense negotiation on my trade and the vehicle i purchased, and it was very professional and fair.

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tatumca@sbcglobal.net
4/28/2012 9:47:42 PM

Overall Score: 3 Star Rating   3.3  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Brian Smith

My Review of VanDevere Auto Outlet:
I was not happy that the manager would offer me such a low price on my trade-in after advertising that they wanted trades. I know what my vehicle was worth and was in great shape. I take care of my vehicles; I am very meticulous. When I decided that I would not accept their offer and I made an attempt to walk out, then Brian Smith said "Oh that was just the beginning". After asking me what I wanted for my trade, they did finally come close to my asking price. They could have done that in the first place instead of wasting my time. Behind that I felt that they were assuming they were dealing with a fool, which is very common of companies taking advantage of women, and I did not appreciate that at all. That was an example of what all of the dealerships do making VanDevere no different from all the rest.

I felt they were hiding something. If I had not had a male friend accompany me, I strongly felt that VanDeVere would have tried to take advantage of me (just like all the rest). My male friend did a lot of talking in my behalf (thank God for that). Just like all the other dealerships, they would have tried to "pull wool over my eyes". Even after I purchased the vehicle I still found some flaws that I am sure VanDevere were aware of. All they wanted was to make a sale (just like all the rest). In my opinion, if they wanted me to come back in the future to purchase another vehicle or refer someone they can at least be up-front with customers. That is where Good Customer Service comes in to play. I work in customer service (currently work in Government serving our Veterans, and have worked in a hospital serving the sick for over 30 years).

I am waiting for parts on my vehicle that VanDevere and I agreed upon when I signed the purchase agreement. I would be very very surprised if I ever get those parts.

Of course, as expected, I noted after the sale of the vehicle that there was no rear headrest and a couple other things. Brian said the headrest was not sent with the vehicle. It would not have costed VanDevere very much at all to order me something minute as a headrest. That one thing would have proven to me that you were providing good customer service taking the extra step towards good customer relations.

Yep just like all the rest. Next time I will try another Dealership for my next purchase.

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patty1435
4/19/2012 8:34:56 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Brian Smith

My Review of VanDevere Auto Outlet:
I had a great experience shopping for a used car. MY salesman was Brian Smith, who was very professional and customer friendly. I would highly reccomend my friends and faily to come to VanDerve Outlet, and dont hesitate to ask for BRIAN SMITH. You won't be disappointed.Thanks Brian you did a great job getting me the priced I needed to walk away with the car of my dreams. THanks again Patty

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divachick
4/18/2012 1:19:40 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: John Eutzly, Nelson Trompower

My Review of VanDevere Auto Outlet:
I recenlty purchased my vehicle from Vandevere and I dealt with John E. and Nelson T. they were extremly helpful and polite. I told them what I was looking for and within the next day or so John called me and told me what they have in stock. The professionlism was great and I never felt pressured or rushed to make a decision, the process went smooth and they kept me updated on the paperwork and explained eveything to me in great detail about prices, warranties, & what Vandevere had to offer. I have told my friends & family of the great customer service I experienced and will DEFINITELY go back to Vandevere for my future vehicles. My husband is looking forward to trading in his truck this summer and purchasing a truck from here, and I hope we get to work with John & Nelson once again!!:) Overall experience was GREAT!!! Good Job guys & keep up the great work and friendly & professional service!

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mikem473
2/2/2012 7:29:03 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Josh, Bill, Tom

My Review of VanDevere Auto Outlet:
In the past 25 years, I have purchased 8 vehicles from dealerships and have been to many other dealerships. Never have I been treated so poorly, rudely, disrespected and out right lied to at a dealership as I have been at VanDevere. I had the worst experience of my life at an attempt to purchase a vehicle at VanDevere. After 4 days and 3 trips to the dealership, we had an agreed upon price for the car and I agreed to purchase it and they sold it 5 minutes before my appointment to purchase it. They didn't even apologize or even show the slightest bit that they even cared. They didn't even offer to try and find another car that I might like. Instead, they just let me walk away upset, disappointed and to another dealership. Also, if a consumer doesn't know car values or do their homework, they will take advantage of you. I was given a price at one VanDevere location and a salesman at another VanDevere location tried to sell me the exact same car for $2195.00 more. That is 40% more for the same car.

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and405
11/11/2011 1:21:42 AM

Overall Score: 4 Star Rating   4.5  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Bill Sonnhalter

My Review of VanDevere Auto Outlet:
Bill Sonnhalter is very friendly and treated us with courtsey and made our buying a used vehicle at VanDevere a pleasant experience. I'd recommend stopping by there if you're looking to buy a new or used vehicle.

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jdamsalem
10/11/2011 11:55:11 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Bill Sonnhalter

My Review of VanDevere Auto Outlet:
My wife & I traded in her mini-van for a 2007 Ford Fusion. We did not have a specific vehicle in mind when we got there but Bill was patient and showed us a number of vehicles that would fit into the perameters we set. Bill was very courteous and mindful of our time. When we were done I mentioned that I would be willing to trade my vehicle in for something newer if the deal was right. Bill worked on it and got back to me in a couple weeks with a vehicle that fit what I was looking for. With Bill's help I was able to upgrade my car without increasing my payments. Thanks Bill, for the help on both vehicles. My wife & I are very pleased.

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Response from: VanDevere Auto Outlet
Added: 11/4/2011 10:57:59 AM
First and foremost we here at VanDevere would like to thank you for doing business with us and sharing that experience here. We're glad you had a good experience working with Bill and you are pleased with the final outcome! We'd be happy to assist you with any future vehicle needs you may have so don't hesitate to stop in at anytime! Don't forget to share your experience with friends and "like" us on Facebook!

BRIAN J. KELLY
8/29/2011 8:54:46 AM

Overall Score: 4 Star Rating   3.5  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Rick Taylor

My Review of VanDevere Auto Outlet:
Had issues with purchase but Mike Van Devere stepped up and made things acceptable. Because Mike showed genuine interest/concern, I would purchase from Van Devere in the future.


BRIAN J. KELLY
SIXBYTWO@YAHOO.COM

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mbbaby1
8/25/2011 9:05:20 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Bill Sonnhalter

My Review of VanDevere Auto Outlet:
Bill was a big help and made my car buying experience stress free. I would definitely recommend Bill and Vandevere to my family and friends.

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ENJHovan
8/7/2011 4:50:53 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Greg Landis, Rick Taylor

My Review of VanDevere Auto Outlet:
From the first visit with Rick at the Auto Outlet of Vandeverre to the time I drove off the lot in my 2008 Ford F-450 Super Duty, the experience was nothing short of incredible! The demeanor of Rick and the entire staff there was friendly and very personable but yet maintained the highest sense of professionalism. They are honest in all of their statements and played no games. That in itself made the buying experience very pleasurable. I would recommend not only Rick but the ENTIRE Vandeverre staff to anyone who is seeking to purchase a new or used vehicle!!!!

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Response from: VanDevere Auto Outlet
Added: 11/4/2011 11:01:19 AM
We're glad you had such a great buying experience working with Rick! Thank you for doing business with us and sharing your review on here. We look forward to helping you with any future vehicle needs you may have and don't forget to "like" us on Facebook so you can get all the latest VanDevere deals!

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