Reason for Visit: Sales
I recommend this dealer: No
My Review of Vandergriff Honda:
Not sure why this dealership has two pages, but they have bad reviews on both, so I guess that is ok. I am leaving my review on both also.
Bring a spare set of keys! HARD SELL !!! I did quite a bit of research on my trade-in as well as the Element, RAV4 etc I was looking to purchase prior to visiting any dealerships.
I had a voucher from Vandergriff Toyota for $2800 off MSRP, but they were swamped, so I went next door to the Vandergriff Honda Dealership.
While taking a nice test drive and talking to the nice Salesperson Jordan, I explained why I was there, what I expected to pay and how I wanted to finance. So they took my trade-in to get appraised.
My sales guy came back with their offer that was not even in the same zip code as what I could pay, and the financing was not the same. It was if I had wasted my breath telling them what I would do. I told them to bring the keys to my car, I was done. Instead of my keys, he brought Jeff the Sales Mgr over and he proceeded to tell me that that was just part of the negotiating. Most people give in to the deal, so that is what they do. I again requested my keys, as I did not want to deal with people that would do this and waste my time.
They still did not bring my keys, but yet another offer. This one at least was much closer to my requested amount. I said no. Still no keys. But brought back an offer in the middle of what I requested and said would pay off the loan of my trade-in. Reluctantly I agreed and let me wife try out the car before we signed anything. It turns out the Element was not going to work because you could not reach the child seat from the front seat. So they offered a same deal on a base model Pilot.. I thought, now we are getting somewhere. So I took the Pilot and the paperwork home for my wife to sign. It is now close to 10:00 at night. When I get up the next morning, I see that they have rolled my loan from the trade-in into this deal despite what they said about paying it off. I am now upset AGAIN.
I take it back stating now that they have mislead me again, I want my other car back, or I want a EX Pilot with leather for the same deal. They pitched a fit, but would not give me my keys back until they tried to get me to pay more. (I was really just trying to get my old vehicle back) After me turning down 3 more offers of more money, the sales manager stalked off saying "bring him his car."
So finally I start loading my car and my original sales guy comes back and says they can do the Pilot for $5 of what we agreed upon before. Despite my reservations, I took the deal. After I looked at the Pilot, he told me it was going to be $6 more. $1, no big deal right? But over the course of a loan and interest, that is about $50. So I said no, make it the $5 you promised. He said ok. When I got the paperwork, it was $5.99, instead of $6. I ended up taking the deal, as it was a good deal, but I feel like I lost part of me in the process. (and about 10 hours.)
From then on, the sales manager (Jeff) would not even look at me as I finalized the paperwork.
So, if you buy from them, expect to fight for a deal and them accuse you of not being fair and DEFINITELY bring a spare set of keys for your trade-in so you can actually leave if you want to.
Customer service - 1 because of being treated like I was an idiot.
Quality of work - 1 because of what they promised was consistently not what they delivered.
Friendliness - 1 because having a smiling face for 10% of the experience is not enough to rate a "friendly".
Overall Experience - 1 all of the above.
Pricing - 1 even though in the end, it was a good deal, if I had said yes to the previous offers, it would not have been even close to a good price.
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