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Ventura Toyota - Service Center

Ventura, CA

4.1
93 Reviews

93 Reviews of Ventura Toyota - Service Center

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March 15, 2024

I have never been treated with as much courtesy by any agency, as I have by Ventura Toyota. More

by Gustavo80.trevino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcelino Reveles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Margaret Marquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2024 -

Ventura Toyota responded

Thank you, Gustavo, for sharing your thoughts about your experience with Ventura Toyota. We appreciate your business and hope to see you again soon!

February 13, 2024

Great service and reasonably quick with appointment. A couple other issues were found and resolved. My truck keeps going with Ventura Toyota service! More

by docdoggr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlo Mata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Ventura Toyota responded

Thank you for taking the time to share your thoughts on working with Carlo and our service team. We're glad to hear we delivered such a great experience!

January 30, 2024

Excellent service of our Toyotas. From greeting to service and payment we have bern treated well each time. More

by ullom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcelino Reveles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlo Mata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2024 -

Ventura Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 15, 2024

I took my 2019 Rav4 to Ventura Toyota for all oil changes since it was new. These free services were included in my lease agreement. We love the car so we purchased it when the 3 year lease was up. As an old More

by TonyN
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 20, 2024 -

Ventura Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear this, Tony. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

January 12, 2024

I have been servicing my Toyotas for well over nine years at Ventura Toyota, but specifically with Jennifer Lange. She is the most caring, helpful and knowledgeable representative one can wish for. On severa More

by awroblew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Lange
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2024 -

Ventura Toyota responded

Thank you for the kind words for Jennifer and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

January 05, 2024

We have 3 Prii (Prius's) and have always taken them to Ventura Toyota for service over the years. Service has always been great but what keeps us coming back is Carlo, our Service Advisor. He's always pr More

by chris54
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlo Mata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2024 -

Ventura Toyota responded

Thank you, Chris! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Carlo met your expectations. Thank you again for choosing Ventura Toyota, we look forward to having you as one of our valued customers for many more years to come!

November 29, 2023

I rated Carlo and Service Department 5 star because service was speedy and personable at the same time. Carlo worked to get every repair done right. This is the only place I would go for service and re More

by Smkrawczykrsm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlo Mata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2023 -

Ventura Toyota responded

We are very happy to hear that Carlo provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 12, 2023

By the new used car and eight days later, the tire pressure reading on the rear tire was 6 pounds less than the rest and kept going down every time I filled it. Waiting for service and an hour and a h More

by Lolo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlo Mata
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2023 -

Ventura Toyota responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

January 15, 2023

Very attentive, friendly, funny. Made the experience a 10/10. Definitely would come again with him for my next car experience! More

by biancah220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deon Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2023 -

biancah220 responded

(:

Jan 19, 2023 -

Ventura Toyota responded

Hi Bianca, We appreciate the 10/10 review. Our Best, Ventura Toyota Mgmt Team True. Fair. Easy.

December 28, 2022

I have been a long time customer at Ventura Toyota, and I’ve had a great experience for the most part. From the moment I get there I am greeted with smiles throughout my whole service experience . I have t More

by VtaJane50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mariam
1
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