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45 Reviews of Vernon Auto Group - Service Center
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April 03, 2024
The Ford Service Department got my 2020 Ford Edge in quick twice this month! First an oil change and then a screen and software update issue. My car was picked up from my job and delivered back to me. C quick twice this month! First an oil change and then a screen and software update issue. My car was picked up from my job and delivered back to me. Chris set up both appointments and made pick up/delivery arrangements, and Mark jumped in and helped on my software issues. Very happy with the service and help from Ford Service! More
by Deidreroper
Helpful September 07, 2023
Chris is a great guy, but our truck has been in the shop since August 1, 2023 and they can't give us any answers as to when it will be fixed. Nor have they given us a loaner vehicle. We always try to shop since August 1, 2023 and they can't give us any answers as to when it will be fixed. Nor have they given us a loaner vehicle. We always try to shop local, but the service of this dealership is greatly lacking. They were very happy to sell us this truck back in 2020 but keeping the truck serviced is another story. More
by beccasuew
April 19, 2023
I’m highly disappointed in the Ford house at Vernon auto group, I took my vehicle in to get an oil change and a few days later noticed that my splash guard was gone. I took my vehicle in today on April 19, group, I took my vehicle in to get an oil change and a few days later noticed that my splash guard was gone. I took my vehicle in today on April 19, 2023 to get an oil change and asked to replace my splash guard and they refused to replace the splash guard. Not only did they remove a part from my vehicle they also in a sense called me a liar and said it was my fault. I am highly upset about it and will not be going back. More
by Caitlyn Donaghey
Employees Worked With
Jarod Wilson
May 26, 2022
He was very helpful towards me very generous as well he went above and beyond to help me get approved for my car went above and beyond to help me get approved for my car More
by Jonathana796
April 20, 2022
Waited over four weeks for service on my 2021 F250. Dropped off truck for the day. When I picked up was told “super busy..tech left early...didn’t get to your truck”..What? At my rescheduled appointm Dropped off truck for the day. When I picked up was told “super busy..tech left early...didn’t get to your truck”..What? At my rescheduled appointment today, again dropped off for the entire day..was told @super busy” didn’t get to your truck”..not joking! Rescheduled for a third time...man that customer service is amazing??? More
by ddthdog
Employees Worked With
Service
May 06, 2021
I always try to shop local and put my money into Vernon as much as possible. I was very pleased that Vernon Auto Group was able to work with my schedule and get my car in after having to wait so long (2 mo as much as possible. I was very pleased that Vernon Auto Group was able to work with my schedule and get my car in after having to wait so long (2 months) for either parts to come in or for them to have time to check what was going on. However, I was not please by the fact that I got my car back with a deep scratch on the interior passenger handle of my car and also what seemed to be oil or something black that was smeared all over my passenger seat top to bottom that I had to scrub by hand being 7 months pregnant and not being able to completely remove them. My car interior is creme colored and stains/marking show up very easily on my cloth seats. So I’m not very happy that I got my car back in the condition that I did. More
by Luckykjk
Employees Worked With
Tikiesa Townsend
August 15, 2020
Service After 2 weeks I was given 2 different reasons why vehicle was not done, I contacted my dealer in Surprise Az, he said they would have the job complete After 2 weeks I was given 2 different reasons why vehicle was not done, I contacted my dealer in Surprise Az, he said they would have the job completed within a week. More
by dwightgail
Employees Worked With
not sure of the people's names that helped me
August 05, 2020
Siempre un trato profesional y un excelente servicio, la entrega del vehículo fue de manera profesional y siempre manteniendo una comunicación de manera adecuada y corrrecta entrega del vehículo fue de manera profesional y siempre manteniendo una comunicación de manera adecuada y corrrecta More
by omarzito100
Employees Worked With
February 25, 2020
Kyle at Vernon Auto Group was really great to work with on trading in our old vehicle and purchasing a new one. He made the process very easy and helped us get the vehicle we wanted at the best deal possib on trading in our old vehicle and purchasing a new one. He made the process very easy and helped us get the vehicle we wanted at the best deal possible. Also, the finance manager had everything lined out when we showed up to sign and made the process very easy and straight forward. Overall we are very satisfied and had a great experience working with Vernon Auto Group. More
by Nick L
November 25, 2019
Excellent customer service in the Service Department. They worked diligently to find the problem with my vehicle and explained everything they were doing. Tommy was great to work with and deserves many K They worked diligently to find the problem with my vehicle and explained everything they were doing. Tommy was great to work with and deserves many KUDOS for his help. More
by Melanie
Employees Worked With
Tommy Gonzales
