Want to get a GREAT deal on a new or used vehicle and enjoy the experience you have doing it? Then give Steven Butler a call at Veterans Ford! His steadfast devotion to the customer, knowledge base, friendly professional demeanor, and honest down to earth approach will surely make your buying experience as awesome as mine was! Thanks Steven Butler!!!
"General Manager - Great"
- Miata lady
Initial bad experience, but met with the general manager, Lorenzo, who is knowledgeable, understanding and customer oriented. He took care of the issue, even though he did not, legally, have to. He did it because it was the right thing to do. I would recommend this dealership because he is the manager.
"Bye Bye Credit"
- Kirsten Murawski
Note to Leasers: When returning a lease to Veterans Ford be forceful with making them receive your payoff!
My experience: I leased a car from Ford Credit via Veterans Ford. The lease was up so I bought a Jeep. The Jeep dealership sent Ford Credit a check on two separate occasions to pay off the lease. Ford Credit kept returning the check. Ford Credit said the check had to be sent to Veterans Ford and that Veterans Ford would then pay my lease off. I called Veterans Ford 5 times left messages and talked to 3 different people and they said if Jeep sends them a check them will return it because that is not the process. As a result of this, my account with Ford Credit got delinquent by 3 months since they refused to take a check from the Jeep dealership. Ford Credit turned me into the credit bureau for a delinquent account and now my credit score has dropped 75 points.
I have been trying to correct this error for 10 months.