Victory Chevrolet

Victory Chevrolet has been taking care of my family for almost 20 years; they’ve sold at least 14 vehicles to my family at this point. My first purchase with them was in 2020, and it was an absolutely mind almost 20 years; they’ve sold at least 14 vehicles to my family at this point. My first purchase with them was in 2020, and it was an absolutely mind-blowing experience that I bragged about to everyone I know. To say the service was “above and beyond” was an understatement. October 2024, I found myself in an unfortunate situation and needed a new vehicle, so I returned to the dealership that has always treated my family like we’re their family. The experience was not as great. In my experience, they went from a 5-star to a low 4-star. Still a great place, but their image is a bit tarnished in my mind now. More

The purchase of my new truck was undoubtedly the best experience I’ve had with a car dealership experience I’ve had with a car dealership More

Without an appointment , my car was taken back and returned in a very timely manner. returned in a very timely manner. More

I felt like I was way overcharged for the service I received at this dealership received at this dealership More

Great service that I have some to expect. They even gave me a loaner while my car was in the shop. They even gave me a loaner while my car was in the shop. More

They add a xx $1,600 charge that can’t be removed. They only tell you this when you’re there, money in hand, and ready to pay. This is fraudulence. Devils They only tell you this when you’re there, money in hand, and ready to pay. This is fraudulence. Devils More

Excellent customer service . Changed my oil and rotating my tires in a timely manner . We will be back Changed my oil and rotating my tires in a timely manner . We will be back More

Service advisors are very friendly and knowledgeable, you get in quick and get out quickly. They take care of all your service needs. get in quick and get out quickly. They take care of all your service needs. More

I bought an $80,000 truck from Victory. To start with my email address was recorded wrong, was promised a gas card (never got). It took several calls to get that straightened out, this kept To start with my email address was recorded wrong, was promised a gas card (never got). It took several calls to get that straightened out, this kept me from being able to set up my radio, etc… My front grill had a defect in it, brought it in to be repaired/replaced. Had the truck for 4 days, there was a part that wouldn’t be in for 3-4 weeks, they said they would let me know when it got in. No call, this was all in feb/march. Called in October on a Wed about if they had the part, they did. Asked them to please send it to Albemarle dealership where I was taking truck for service the following week, they agreed It is now 1 week later and the part has still not arrived! They were supposed to call me the same day I called about sending the part but never called, Jason said he sent the part out the same day (Wed), why is it taking a week to get from Charlotte to another dealership in Albemarle??? VERY DISAPPOINTED!! I would think the amount of money I spent on this vehicle that I would at least get call backs and support from this dealership. Friendly Chevrolet has gotten my truck in, repaired, recall completed, serviced and now waiting for this part! BUT, they have returned all calls in a very timely manner and good customer service. Never did get that gas card from Victory, very disappointed. More

I had a great experience buying a vehicle from Victory Chevrolet. The staff was extremely friendly and knowledgeable about vehicles. They were responsive to my questions and always willing to go above a Chevrolet. The staff was extremely friendly and knowledgeable about vehicles. They were responsive to my questions and always willing to go above and beyond to make my time at the dealership worthwhile. I will definitely recommend them to my friends and family. Great job!! More