Victory Honda of Austinburg

I was in and out within an hour . A little longer than I expected but I didn’t have an appointment. My tire had low pressure and here there was a nail in it. They did a great job fixi A little longer than I expected but I didn’t have an appointment. My tire had low pressure and here there was a nail in it. They did a great job fixing it More

Mike in service was excellent. He explained everything going on in the process and took the time to help me understand the maintenance minder codes. I even came in about a month ag He explained everything going on in the process and took the time to help me understand the maintenance minder codes. I even came in about a month ago to do my oil change and he explained to me with these new vehicles that I was early for an oil change and did not need one right now but it was up to me whether or not to wait. Excellent customer service and dealing with Mike was great. More

Good service very easy to talk to. Not to pushy answer all questions or will find the answer . Good people to work with . Not to pushy answer all questions or will find the answer . Good people to work with . More

Able to get appointment quickly And work was done efficiently Coupon sent made this oil change free efficiently Coupon sent made this oil change free More

Awesome Dealership and personal, if there were 10 stars I’d give 11. I have been looking for an MX-5 for months now, all over the US and found a few in my price range, negotiated and nothing. I finally fou I’d give 11. I have been looking for an MX-5 for months now, all over the US and found a few in my price range, negotiated and nothing. I finally found Victory and they had the car that was perfect, it was out of my budget but I still made my offered and instead of brushing me off like most dealerships Derricka treated me like family and said that she would present the offer and after a long but sweet negotiation I accepted their counter offer. It was fair and better than any other offer I had received to date and they gave me free oil changes and a warranty. It was worth flying in from Chicago to Cleveland where they picked me up. They were great from start to finish. I would highly recommend anyone looking for great cars and customer service to visit Victory. Tnx again Derricka and Tyler for all your time and attention to my hunt of the perfect MX-5 RF More

They are very friendly and easy to work with, Derricka was very helpful, patient and understanding with my needs Always have a great experience at Victory. was very helpful, patient and understanding with my needs Always have a great experience at Victory. More

it was a 5 star day at Victory Honda Its rare that you get a "real person" update you on the status of your visit!!! Quick timely and courtious staff get a "real person" update you on the status of your visit!!! Quick timely and courtious staff More

Organized with good communication and a good reminder system Everything was completed satisfactorily. Thank you system Everything was completed satisfactorily. Thank you More

The service was excellent. They kept me informed on service steps and what needed attention given time phase since last service. Records were checked to get exact last- service They kept me informed on service steps and what needed attention given time phase since last service. Records were checked to get exact last- service dates. The car was washed and parked ready to go. Personnel were courteous. They have a nice waiting room and the service coordinator made sure it was well stocked with refreshments for customer waiting time consumption. More

Added an extra service and my car was finished in no extra time added to my wait. extra time added to my wait. More