Victory Honda of Austinburg

Came for a simple brake change which was covered by car doc. Ended up being quoted $1,600 for other random stuff. Said no, just want the brakes for now. Was then quoted over $585 when brake pads and labor doc. Ended up being quoted $1,600 for other random stuff. Said no, just want the brakes for now. Was then quoted over $585 when brake pads and labor should have been covered. Again I declined and just picked my vehicle up without the work being done. Before I could even leave the parking lot, dummy lights lit up the dashboard, though none were on when I had dropped the vehicle off. An alarm was going off every time you give it gas. Making the vehicle undriveable in that condition. Went inside to ask why and was told that's what "would have happen eventually". They knew about the lights and alarm, as they ran it through their car and pulled it forward. I'm guessing they were unhappy that I chose to not fix random things like a clip for the e-brake, which caused me no issues to begin with. Because I purchased the maintenance plan when I bought the vehicle, they were essentially making little money for a brake change as pads and labor were covered. I will never go back there as obviously they do not care about their customers. When I dropped it off in the morning they already making suggestions about things I could have done before even looking at the vehicle. Such as something for $185, another random service for $290. Of course none of this was things that were covered by car doc. I believe because I'm a woman and went alone they thought they could get me to spend unnecessary money. Will never go back there again, even though I still have tons of service that's supposed to be covered by my plan. More

The people working in service are very informative. They are a little short staffed but get to you as soon as they can. They are a little short staffed but get to you as soon as they can. More

The service department at Victory always takes great care of my car. Mike is a great service advisor. of my car. Mike is a great service advisor. More

They are friendly and listen to the customer. They will work out the details of the deal you need. They will work out the details of the deal you need. More

Great customer service and overall a good experience with the service of my car last week the service of my car last week More

Mike and all the people in service were terrific. Very kind during busy situation and took care of all the needs of our vehicles. Will definitely be going back!! Very kind during busy situation and took care of all the needs of our vehicles. Will definitely be going back!! More

I only worked with Darren in service dept. This is my 3rd encounter with him and I was very pleased . This is my 3rd encounter with him and I was very pleased . More

The service team did an excellent job on my vehicle. The customer service representative was very professional and attentive. The customer service representative was very professional and attentive. More

Victory Honds is the best from my purchase with Joe Streers to service eoth Mike Pruce and whoever serviced my CRV. Streers to service eoth Mike Pruce and whoever serviced my CRV. More

Always easy to get an appointment and they don’t do more than requested unless they call you for approval, than requested unless they call you for approval, More