Village Buick GMC

Village Buick GMC
1585 W. Ogden Ave
Naperville, Illinois 60540
(630) 357-2200

Manufacturers: Buick, GMC

Most Reviewed Employees
Phil Parker Phil Parker
Business Developement Manager
Mark Oliver Mark Oliver
Sales
Andrew White Andrew White
Sales
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Dealership Amenities
There are no Amenities listed for this dealer yet. Dealer Amenities are for Certified Dealers.

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed


Service

Monday: 6:30 AM - 12:00 AM

Tuesday: 6:30 AM - 12:00 AM

Wednesday: 6:30 AM - 12:00 AM

Thursday: 6:30 AM - 12:00 AM

Friday: 6:30 AM - 12:00 AM

Saturday: 7:30 AM - 4:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.9/5
142 Reviews
Village Buick GMC

Overall Score: 5 Star Rating4.9



About Village Buick GMC
Certified: Village Buick GMC
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Village Buick GMC has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Village Buick GMC
Village Buick GMC is Chicagoland and Illinois largest Buick Dealer serving Chicago, Naperville, Plainfield, Aurora, St.Charles, Downers Grove Wheaton and surrounding communities since 1973. Family owned and operated, you'll find a knowledgeable staff, big selection of Buicks, GMC's and GM Certified vehicles, Service til Midnight and unparelled customer service. Dedication to both customers and community is our continued philosphy here at Village Buick GMC in Naperville.


jenmiller101
2/11/2012 2:05:40 PM

Overall Score: 2 Star Rating   1.6  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Nick in used car sales, Tom - used car sales manager

My Review of Village Buick GMC:
We bought a used car from them in November 2011. When we test drove the car, the rear seat head rests were missing and we asked about the second keyless remote and were told they had both but were in other building which was locked until the next day but were assured that if we purchased the car the sales person would personally deliver both the headrests and the keyless remote the following day. It took a week to get the headrests and when I drove to the dealership to pick up the keyless remote, they handed me the empty shell of a remote in pieces. I asked what they would be doing about the remote they had promised and they again assured me that they would very easily and quickly order and deliver one. After a month I contacted Tom, the manager, and was again assured by him. Its been a total of three months now since buying the car and no one has returned my call or delivered the part they promised. Also after test driving the car, the battery died and had to be charged before we could leave. I questioned the quality of the battery and suggested that it should be replaced before we buy. I was assured that the battery had been tested by their own mechanic, "the best mechanic in the world", and there would not be a problem. The battery has died three times in the three months since we bought it and when I did have it tested outside of Village I was told it absolutely needs to be replaced. As you can guess, I still haven't heard from Village Buick GMC on possibly getting a discounted price for a new battery that they should have replaced before we bought the car.

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rafael.espinosa.iii
9/14/2011 10:53:40 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Brian Galloway and Tom Kastrati

My Review of Village Buick GMC:
Brian Galloway is a retired Arizona cop. He was honest and friendly and extremely helpful During the entire process Brian treated me and my wife with respect and consideration. We never felt any undue pressure to make a decision quickly. Brian and his manager even sent us over to another dealership to compare their vehicle with a different brand vehicle. They were confident that we would return. They gave us a SUV to test drive overnight and really bent over backwards to make the experience easy and comfortable. They took care of the paperwork very quickly. My wife and I left our licenses at the dealership by accident and Tom Kastrati (the manager) went back to the dealership after hours to retrieve the licenses for us. They even took care of a tiny ding in the new vehicle - free of charge - after we had it for a couple of days. These guys are trustworthy and honest. I highly recommend them. The final price of the vehicle was directly in line with the internet invoice price. Overall, a very pleasant experience!

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deirdrecm76
9/9/2011 6:17:59 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Oliver

My Review of Village Buick GMC:
After a day of dealing with sales people at other dealerships (I was hunting for a new vehicle and hadn't made up my mind) I arrived at Village Buick. Mark Oliver was my sales person. He was friendly and helpful without being overbearing, he answered all my questions, treated my daughter with respect and took account of her opinion. While I knew that he wanted a sale, I also so appreciated the fact that he didn't push me. I loved the test driving facility, the service was brilliant and it made an experiencve I was dreading actually quite pleasant. I love that Mark delivered the car to my house and took the time to really connect with me. I would recommend him to other buyers and would buy from him again. I love my new car and cant say enough positive things about Mark and Village Buick.

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Klewellen
8/26/2011 4:38:29 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Tom Bertic

My Review of Village Buick GMC:
We had to drive about an hour and a half to arrive at the dealership and I was not interested in going to a Chicago area dealership to look for or purchase a vehicle....however...I was so VERY pleased with our salesman! He answered our questions and gave us options that we had not considered, this helped us make an informed decision that led us to the vehicle that was right for us.

Thank you, Tom, for your assistance. We'll be back the next time we are in need of a vehicle change and will recommend this dealership and salesman to our friends and family.

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davis.3k@att.net
8/17/2011 6:52:21 PM

Overall Score: 5 Star Rating   4.7  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Rory McDerman

My Review of Village Buick GMC:
My husband & I went to this location to look at a particular used vehicle, but we were disappointed that it did not fit our family lifestyle. After hearing what our needs were, Rory quickly recommended the Acadia. A used Acadia was just brought into this location so we proceeded to take it for a test drive & realized that this was the perfect fit for us. This was a very pleasant experience.

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dglezv
8/15/2011 4:53:15 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sergio Jimenez

My Review of Village Buick GMC:
Great service! I was completely pleased with the attention, friendliness and knowledge of the sales representative who attended me as he aswered all my technical doubts and was able to provide me a facts based feedback.

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bobeklund
8/13/2011 9:29:35 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Phil Parker

My Review of Village Buick GMC:
Very friendly staff and service. Honest sales department with great communication and information. Never had a question go unanswered and never felt like I was being worked over.

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jspecht
8/5/2011 9:08:16 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Oliver

My Review of Village Buick GMC:
I would highly recommend Village Buick GMC. Mark Oliver was an outstanding salesman. From the moment I arrived, until the moment I left, he was attentive, helpful, and really took the time to make sure that I was happy and comfortable with my new vehicle purchase. He made me feel welcome and appreciated as a customer, but moreover, he treated my daughters respectfully and even valued their opinions. Mark made sure that our experience was excellent throughout the whole process. He was knowledgable about the features of the vehicle, as well. He even helped me set-up my Bluetooth and On-Star. I would recommend Mark, without hesitation to potential buyers. Village offers not only a wide selection of vehicles, but friendly and helpful staff that make the car buying process as painless as possible!

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jberndt1968
8/3/2011 6:06:18 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: leval evans

My Review of Village Buick GMC:
Had a great experience at Village, Leval Evans knew his stuff about the truck i bought

He also followed up on the details that needed to be done promptly.

I will be calling him when i get ready for a new car...



Thanks....

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bridgetkelley
7/23/2011 7:00:25 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Tom Bertic

My Review of Village Buick GMC:
My son was a first time buyer. We've bought many cars from Village over the years. Thanks Tom and the Village team making this a smooth and painless transaction. No pressure, just doing their best to make customers happy! Thanks much.....:)

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